Loved the product and great service! 😊 Nice variety and good quality at a fair price. One small issue: the store layout could be better. Jackets, shirts, and tees should be grouped together for easie... See more

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Great product but the Oxford Street store is a joke, item arrived 2 days later than quoted online as no stock in the Oxford Street store, then staff couldnt locate it, 45min later it was found in a bo... See more
The lady who worked in the store was so helpful and friendly! She has dyed red hair and I can’t remember her name but she made it such a pleasant experience and we ended up buying more because of her... See more
Big store with a lot of items stored at different places. I found some items I was looking for but I miss a bit of organization in the store at the men's department. You can find polos all over... See more
Company details
About Superdry - Regent Street
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
103-113 Regent St, W1B 4HL, London, United Kingdom
- 02074 405100
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No goood customer service
Great experience
The store is exciting, the sales assistant was really helpful, the changing room guy was friendly and it was a relaxed experience. Love the new jacket . Just what 9 needed.
super easy shopping experience
lovely staff, quick and easy transaction! thank you :-)
I bought a jumper that was in a pile of…
I bought a jumper that was in a pile of others that were the same but as the label was slightly different the staff considered it a different one. Also the price was different and they would not give the cheaper price.
I liked really previous brand Japanese…
I liked really previous brand Japanese kyokudokanso but I could not find out a little item.
Faulty coat
Faulty coat, returned to Regent Street store. Over one week later I’m still waiting for even an acknowledgment of my return.
Helpful and friendly staff
Good service
Wonderful items, nonexistent service
We didn't have any service, really. We did everything ourselves. They were nice enough at checkout.
Quick easy and friendly service
Pricing not consistent online and in store
Went in store to buy a jacket and trousers, discovered there was a better price on Superdry's own website. Asked in store if they could match, got told no. Then the website was super buggy and was painful to get the order to go through.
The Staff left the security tag in the…
The Staff left the security tag in the garment and I had to go all the way back to Central London the following day to ask it to be removed as it was a present for my husband and we only noticed the following day, very inconvenient not to mention the additional waste of time and money we had to spend to go back
The staff who is helping me is very…
The staff who is helping me is very helpful. Very good service 👏
Looking for durable, good looking classics
Good atmosphere, friendly team, and we found the jeans and the coat we were looking for.
We popped in and had two fabulous…
We popped in and had two fabulous moments of staff try to find some items from the summer collection just after it had been put away for autumn.
Nothing was too much trouble. Lots of good humour and kind help. Sorry I can’t recall their names but they were marvellous
Just love it, excellent service!
Staff is being so helpful, offer extra miles of service. Quality is good and always introduce to my friends.
Brilliant
The sales girl on the PoS was great to have explained on the options to purchase the hoodie
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