Loved the product and great service! 😊 Nice variety and good quality at a fair price. One small issue: the store layout could be better. Jackets, shirts, and tees should be grouped together for easie... See more
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Great product but the Oxford Street store is a joke, item arrived 2 days later than quoted online as no stock in the Oxford Street store, then staff couldnt locate it, 45min later it was found in a bo... See more
The lady who worked in the store was so helpful and friendly! She has dyed red hair and I can’t remember her name but she made it such a pleasant experience and we ended up buying more because of her... See more
Big store with a lot of items stored at different places. I found some items I was looking for but I miss a bit of organization in the store at the men's department. You can find polos all over... See more
Company details
About Superdry - Regent Street
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
103-113 Regent St, W1B 4HL, London, United Kingdom
- 02074 405100
4.5
Excellent
258 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very good product and delivery handling
July 19, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry - Regent Street
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Care
Great choice of clothes
Great choice of clothes that are always in style. Would definitely recommend to others.
July 17, 2024
Regent street store kicks Ass…
I've got to say I think the Oxford street store is one of the most impressive clothes stores I've ever seen! Staff really good also
June 14, 2024
Unauthroised use of email address
I had to give an email address to get a receipt. They then spammed me with an email asking for this feedback. I asked to not be subscribed to emails other than receipts, so this is very disappointing.
June 13, 2024
Reply from Superdry - Regent Street
Good Afternoon,
We apologise for the issues you have experienced with your recent purchase.
We are continuously reviewing our shopping experience and looking at ways to enhance the customer journey.
We appreciate your feedback and thank you for taking the time to review us.
Kind regards,
Superdry Care
Helpful and friendly staff
June 2, 2024
Reply from Superdry - Regent Street
Hello,
Thank you you sharing your great feedback with us.
At Superdry, we want you to have a great experience, so we're really happy to read your comments about our Oxford Street store.
Thanks for shopping with us, we really appreciate it.
Superdry Team
Great shop and good customer service
Very nice shop, really big and great customer service
May 28, 2024
Incredible service
Incredible service. The staff looked tirelessly for my size. All service efficient and with a smile.
May 21, 2024
Nice products.
May 11, 2024
Reply from Superdry - Regent Street
Hello,
Thank you for taking the time to give us your feedback about our store.
At Superdry, we want you to have a great experience, so we love to hear from happy customers.
Thanks again!
Superdry Team
Lovely shopping experience
I shopped in the Oxford Street store for my brother and son, and the range was incredible. The staff were very helpful as i was with my mum who uses a wheelchair. We had to use the lift and staff were attentive. We bought several items and the lady who served us helped swap something out as it was marked.
May 6, 2024
Awful customer experience
I recently had a disappointing experience at the Oxford St branch of Superdry. I received a bomber jacket as a birthday gift bought it on superdry.com but wanted to exchange it for a different model. When I tried to make the exchange, the cashier processed a return without my consent, leaving me without the option to exchange the item. Despite my complaints, the staff were unhelpful and rude. I ended up paying for my own present! Even when I asked to speak to a manager, I was only given a customer service email address. As someone with over 30 years of experience in customer service, I can confidently say this was the worst service I've ever received. Due to this experience, I will no longer be purchasing from Superdry stores or online.
May 3, 2024
Unprompted review
Reply from Superdry - Regent Street
Hi Donatella,
Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so we're really sorry that we didn't get it right this time. We will endeavour to do better next time. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind regards,
Superdry Customer Care
Great product and outstanding service
I've received a great service from 2 members of team , honestly did regret that i haven't asked for their names . Lovely team and super helpful in street store . Super satisfied with my purchase .
April 23, 2024
Loved the service and the staff in the…
Loved the service and the staff in the store on Oxford street ❤️
April 15, 2024
Staff are friendly and helpful
April 15, 2024
Great store but very $$$
Great store, huge, beautiful clothes on the very pricey side of things (I can’t believe they selling men’s cotton sweatshirts for 60 pounds!), amazing designs but super expensive and the garments quality is pretty normal. My only issue is there where only two staff members on the whole store and I had to wait in a queu for 5 mins.
April 10, 2024
Great service and very friendly staff
Great service and very friendly staff. Thank you for great service!
April 12, 2024
Big store = Spend some time here
Big store = Spend some time here. Helpful and trustful staff.
March 31, 2024
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