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Superdry - Regent Street Reviews 

258
TrustScore 4.5 out of 5

4.5

103-113 Regent St, W1B 4HL London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Loved the product and great service! 😊 Nice variety and good quality at a fair price. One small issue: the store layout could be better. Jackets, shirts, and tees should be grouped together for easie... See more

Rated 3 out of 5 stars

Great product but the Oxford Street store is a joke, item arrived 2 days later than quoted online as no stock in the Oxford Street store, then staff couldnt locate it, 45min later it was found in a bo... See more

Rated 5 out of 5 stars

The lady who worked in the store was so helpful and friendly! She has dyed red hair and I can’t remember her name but she made it such a pleasant experience and we ended up buying more because of her... See more

Rated 4 out of 5 stars

Big store with a lot of items stored at different places. I found some items I was looking for but I miss a bit of organization in the store at the men's department. You can find polos all over... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Regent Street

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • 103-113 Regent St, W1B 4HL, London, United Kingdom

  • 02074 405100

4.5

Excellent

TrustScore 4.5 out of 5

258 reviews

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4.5

All reviews

(258)

13,602 reviews in the last 12 months

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Rated 5 out of 5 stars

Best all time

November 13, 2024
Superdry - Regent Street logo

Reply from Superdry - Regent Street

Hello,

Thanks for taking the time to leave a review.

At Superdry we endeavour to offer a positive experience, so we really delighted to read your 5 star feedback.

Thank you for supporting our store and brand!

Superdry Team

Rated 4 out of 5 stars

Found what I needed quickly

Found what I needed with the help of very helpful assistant

November 1, 2024
Superdry - Regent Street logo

Reply from Superdry - Regent Street

Hello,

We appreciate you sharing your feedback about your experience at our Oxford Street store.

We always aim to offer the best service to our customers every time, so we're really pleased to read your comments.

Thanks so much for shopping with us.

Superdry Team

Rated 5 out of 5 stars

Great choice

Great choice. Very friendly staff.

October 26, 2024
Superdry - Regent Street logo

Reply from Superdry - Regent Street

Hello,

Thank you for reviewing your online shopping experience at our Oxford Street store.

We always do our best to give our customers a positive experience, so we're really happy to read your comments.

Thanks so much for shopping with us, we really appreciate it.

If you loved your new purchase, don't forget to leave a product review too.

Superdry Team

Rated 5 out of 5 stars

The friendliest store I have ever been…

The friendliest store I have ever been in!

Thank you Superdry!

October 29, 2024
Superdry - Regent Street logo

Reply from Superdry - Regent Street

Hello,

We appreciate you sharing your 5 star feedback with us about your shopping experience at our Oxford Street store.

We always aim to offer the best service to our customers every time, so we're really pleased to read your amazing comments.

Thanks for shopping with us, we really appreciate it.

Superdry Team

Rated 3 out of 5 stars

Insufficient and incompetent staff

I looked for a jumper for my daughter in the big store in London (Regent street) but the merchandise was displayed in a confusing way. Limited staff and unable to find where the jumpers were displayed.
Eventually a guy came with a gun to find out where it was but he didn't find it.
Sales support non-existent.

October 28, 2024
Superdry - Regent Street logo

Reply from Superdry - Regent Street

Hi Renato,

Thank you for taking the time to share your feedback with us.

At Superdry, we endeavor to give our customers a really positive experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback.

Thanks again for taking the time to leave a review. We really appreciate all feedback.

Kind regards,

Superdry Care

Rated 1 out of 5 stars

Ordered a jacket from your Regent…

Ordered a jacket from your Regent Street store a couple of weeks ago to pick up. it was delivered a week ago to the store, but still no notification as to when I can collect. Has it been lost? I went to the store on Sunday but was told there was no timescale for picking up sometimes it can take a couple of weeks. I think if you want to retain customers you need a far better service than this! Very poor.

October 8, 2024
Superdry - Regent Street logo

Reply from Superdry - Regent Street

Thank you for sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.

Kind Regards,

Superdry Customer Care

Rated 5 out of 5 stars

Great qaulity

I made a purchase from Superdry, the jacket and perfume, the quality of each product is very good as well as they justify the price.

October 10, 2024
Rated 5 out of 5 stars

It was great see a lovely well stocked…

It was great see a lovely well stocked Super dry store, the staff where very polite and helpful with dealing with my purchase, very happy with my purchase, as always Superdry clothing what I buy is excellent quality thankyou all at Superdry

October 1, 2024
Rated 5 out of 5 stars

My wife and I had a very positive…

My wife and I had a very positive experience at the Superdry store (Oxford Street). The staff were very helpful and friendly. The variety of styles and types of clothes is amazing 🤩. Also, a big factor that made us to buy more than usual, was the student discount which saved our budget. Thanks for making quality stuff,😉

October 1, 2024
Rated 5 out of 5 stars

Five Star Review and a Big Thank You

I was very impressed by the helpful, friendly staff who helped me identify the right jumper to suit my needs. The item was ordered and delivered to store within two days and is just what I wanted; soft, comfortable and a perfect fit at a great price. Five stars

September 12, 2024
Rated 3 out of 5 stars

Not great service.

The shop was OK, but it didn’t have many items with sizes above 2XL. I asked a member of staff if they had a bigger size of the shirt I wanted, and I was told no because it was a sale item (it was on a rack marked as “up to 50% off”). I chose another shirt from the same rack in the size I wanted, but when I went to the checkout, I was charged the original price. When I questioned this, I was told that “up to 50%” could also mean no discount. I was then told that it was a new design, so shouldn’t be on the sale rack at all. This seemed odd, as it was a short-sleeved summer shirt, which I can’t imagine would be released in September. It was no big deal, and I bought the shirt anyway, but I would suggest that the store staff need better training and that it should be made clear what is on sale and what isn’t.

August 30, 2024
Rated 5 out of 5 stars

Always excellent quality

Always excellent quality. Good range. Easy to find sizes and colours on display. Good value. Change rooms clean and convnient.Replaced much of my wardrobe (of older Superdry kit). This review is for the Battersea Power Station store in London.

August 25, 2024

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