I ordered a hoodie on line to pick up at the Romford branch. I must have been a bit dopey when placed the order as it was completely the wrong colour. The staff were super. Took it back for refund and... See more
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Great service, friendly staff, but now happy that some bigger sizes are being stocked (2XL that fits). I have always like Superdry, but as a muscular middle aged man with an 18" collar and braod shoul... See more
Staff was kind and welcoming . Purchase was fast and simple. Assistant greeted me as I walked in and had a positive attitude. Cashier made the process of paying very simple and smooth
Company replied
The quality and ddsign of your products are excellent. The value is also fair but the most is the people behind every shop that i went to, they’re friendly and professional to their job. If I’m the CE... See more
Company details
About Superdry - Romford
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
N20/N21 The Liberty Centre, RM1 3RL, Romford, United Kingdom
- 01708 760588
4.7
Excellent
143 reviews
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It was really easy to pick up my coat
It was really easy to pick up my coat. I went in and out the store in 10 minutes. The woman was super polite. I gave her my verifications. She asked her colleague to get the code small interaction but quick and flow really appreciate you.
September 12, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff was kind and welcoming
Staff was kind and welcoming . Purchase was fast and simple. Assistant greeted me as I walked in and had a positive attitude. Cashier made the process of paying very simple and smooth
September 6, 2025
Reply from Superdry - Romford
We appreciate you taking the time to share your positive experience. We're happy to hear that our staff made you feel welcome and that your purchase was fast and simple. It's great to know that you were greeted with a positive attitude and that the payment process was smooth.
Superdry
I wish there was a negative review to…
I wish there was a negative review to give e. I was treated with utmost racism by store manager. While going through the check out a store own employee was taught how to create an account to earn points on shopping. While the sales assistant try to check me out through the other free till he was stopped by this store manager/or who ever. He was a tall broad man with long thin hair. Never ever went there again and neither ever shopped from Superdry ever again.
May 15, 2025
Unprompted review
Amazing experience at Superdry
Amazing experience at Superdry. Storage manager was an incredible help in choosing the right stuff for me and is great to have a good chat with. Would definitely return again
August 5, 2025
Great customer service approach in…
Great customer service approach in store and asked if I need help, advised well.
And effective close of sale
July 28, 2025
The person who served us was friendly…
The person who served us was friendly and helpful..love to see more offers and variety
July 23, 2025
Fantastic jacket
Fantastic jacket! I’m so happy with my purchase. The coat is slim fit and stylish. I took a chance on purchasing khaki as I only like everything in black! I made a fantastic choice! Full hood, deep pockets, I would have liked an interior pocket but it’s all good. I would fully recommend! I’m slim build with a flat chest so just be aware if you’re not slim build, don’t go for this particular style in ‘slim build.’
June 8, 2025
Good customer service on 17/06/25
Good customer service. The staff serves me with a smile , kind heart and helpful. Make things easy for me . Thank you
June 8, 2025
Great service and good advice from Alex…
Great service and good advice from Alex in Romford.
June 10, 2025
Great service in the Romford branch.
May 2, 2025
Excellent customer service received at Superdry Romford Essex , England
Excellent customer service received at the Romford Essex branch.
Staff were super helpful and friendly. Nothing was to much trouble for them.
March 25, 2025
Great choices of clothes
Great choices of clothes, very I catching, great material . well comfy and great quality.
February 24, 2025
Good quality coat
Bought a coat from here recently and I’m in love with it! So warm and comfy also the person that served me was lovely and kind it’s nice to know there’s still kind people in the world.
February 19, 2025
Excellent service
Daniel the manager was very helpful in helping me find clothing
January 25, 2025
Unprompted review
Great product and great service
Great product and great service. Easy to use website and to order
December 15, 2024
The 3 DAN'S!
The 3 DAN'S!
They all deserve a raise no matter how much they are on because if it wasn't for their excellent customer service, we would not have made the purchases we did.
We even went back the following day and spent more.
Much thanks to you all, especially the Dan the Manager
Highly recommended!
December 9, 2024
Unprompted review
Reply from Superdry - Romford
Hello,
We are so happy to hear about your positive experience!
It's wonderful to know that our team members went above and beyond to provide excellent customer service. We strive to create a welcoming and enjoyable shopping experience for all our customers, and it's rewarding to hear that we achieved that for you. We will be sure to pass along your kind words to the team.
We hope you have a lovely Christmas,
Superdry
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