This was a lovely garment of quality, bought as a gift in the Solihull Touchwood branch. Though I had to return it as it was not to my daughter taste. I can highly commend the staff both on my initia... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Twice I have ordered online and not received my order. I have only ever ordered from here twice so that's every single time. Before Christmas I ordered a red hoodie that did not arrive and then in the... See more
Ordered a skirt in store but never arrived checked why and IT issue refund arrived and lovely assistant told me to reorder online as they had some but delivery was indicated as 29th but arrived 23rd... See more
In all honesty I visited Touchwood, Solihull superdry and the lady that served me at the till didn’t greet me, say please , thank you and didn’t raise a smile. It would have been nice to have been g... See more
Company replied
Company details
About Superdry - Solihull
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Su-62, Touchwood, B91 3GJ, Solihull, United Kingdom
- 01217 040659
4.5
Excellent
216 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a puffer jacket and the…
I bought a puffer jacket and the service online and delivery was ok. I can't say anything about the quality of the jacket itself yet nor the treatment about my personal data either.So far so good.
July 4, 2022
Reply from Superdry - Solihull
Hi,
Thank you for taking the time to give us your feedback. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks again for the review. We really appreciate it.
Superdry Care
Not receive the order
This is a joke . I didn’t receive nothing till now. At the shipping status is show me “other incident “
June 28, 2022
Reply from Superdry - Solihull
Hi Antonio,
Thank you for sharing your feedback with us. We endeavour to give our customers a really positive experience, so we're really sorry that we didn't get it right this time, but we are glad to see one of our customer service advisors resolved your issue in a timely manner. We will endeavour to do better next time. Thanks again for taking the time to leave a review. We really appreciate all feedback.
Superdry Care
Exeptional Customer Service
Extremly helpful and friendly staff in the store.
The store did not have the size I required, so I was able to order the appropriate item in the store and have it dlivered, free of charge, to my home.
June 27, 2022
Reply from Superdry - Solihull
Hi James,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.
Superdry Care
Nice shop staff
Took internet purchase back to shop and it was exchanged for suitable size with no quibble and great efficiency
March 21, 2022
Lady in shop helped me to order my coat…
Lady in shop helped me to order my coat
Quality of coat is fab nice and warm
March 2, 2022
Thank you for your fast delivery
Thank you for your fast delivery, it’s really good Storage in solihull, thank you for very nice jacket and very good quality,thank you so much
February 8, 2022
I'm having dificulties in contacting…
I'm having dificulties in contacting you about a delivery that was not received, I have tried emailing still had no reply, Its a bit frustrating as the Item I have bought is a birthday gift for a dear friend, and I'm running out if time to get a replacement item.
February 3, 2022
Great website with handy sizing info
Great website with handy sizing info. Bought a lovely jacket. Great quality.
January 27, 2022
Excellent service Hermes driver very…
Excellent service Hermes driver very friendly and polite too
January 23, 2022
Excellent customer service
The order was received quickly but I had to return it to store as it was too small.
The item was not available in store but I was still able to return it there.
The staff I dealt with were excellent, very helpful and attentive.
There was a system error when processing the return which the manager dealt with very quickly, and was able to reorder for me.
I can’t wait to return to store for the sales.
The quality of super dry products is great and really worth the money!
December 14, 2021
Good quality & warm coat for watching sport
Early days for a full assessment as this is a gift but I've unpackaged it and the quality is good. The size, L, seems accurate. Tried it on and it's very warm, just as I hoped for watching sport in winter. Not too bulky for sitting down.. Solihull store advised me on the size I needed and were happy to order this for me as they were out of stock in store. Great service..
December 8, 2021
Order didn't arrived
Order didn't arrived and when after a week I queried was fob of with you have to give the courier more time and the process of contacting customer services was torturous.
December 7, 2021
Got a coat on line didn't fit and…
Got a coat on line didn't fit and didn't like it took it back store and exchanged it no problems
December 6, 2021
Super….. products.
I purchased a ladies coat from this store last week. The male assistant was very helpful and extremely knowledgeable with the sizing. Overall an excellent experience and lovely product. However, online not so good. My second online purchase was inappropriately packaged. It was received from the postman completely open. On closer inspection a mark is visible on the back. I am in the process of returning this item. In view of this I purchased the coat from the store.
December 6, 2021
Excellent product and very comfy
Excellent product and very comfy. Only minor blot was pick up from store where they couldn’t understand why it had been delivered by Hermes. Took ages for him to sort.
October 27, 2021
Plenty of choice and sizes
Staff were pleasant and helpful and there is plenty of sizes available.
June 25, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.