This was a lovely garment of quality, bought as a gift in the Solihull Touchwood branch. Though I had to return it as it was not to my daughter taste. I can highly commend the staff both on my initia... See more
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Twice I have ordered online and not received my order. I have only ever ordered from here twice so that's every single time. Before Christmas I ordered a red hoodie that did not arrive and then in the... See more
Ordered a skirt in store but never arrived checked why and IT issue refund arrived and lovely assistant told me to reorder online as they had some but delivery was indicated as 29th but arrived 23rd... See more
In all honesty I visited Touchwood, Solihull superdry and the lady that served me at the till didn’t greet me, say please , thank you and didn’t raise a smile. It would have been nice to have been g... See more
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Company details
About Superdry - Solihull
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Su-62, Touchwood, B91 3GJ, Solihull, United Kingdom
- 01217 040659
4.5
Excellent
216 reviews
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Ordered a skirt in store …
Ordered a skirt in store but never arrived checked why and IT issue refund arrived and lovely assistant told me to reorder online as they had some but delivery was indicated as 29th but arrived 23rd so very pleased. Although I had to pay delivery they did provide a voucher of £10 to spend for the problem
Well done Superdry solihull
December 20, 2022
Easy to return online purchase to the …
Easy to return online purchase to the Solihull store where the staff were really personable and friendly.
Fast receipt of online purchases.
December 8, 2022
Really like my jacket
Really like my jacket. Fits well & was delivered quickly. Reasonably priced also.
November 27, 2022
Speed of order delivery to store.
Speed of order delivery to store.
Ease of returns.
Great product quality.you can tell all materials are high grade.
November 2, 2022
Speedy delivery a great quality clothing
November 20, 2022
Great in store service
Great in store service, also as item I wanted was not in stock sales assistant arranged for online order and delivery which was as quick as promised excellent service all round thank you
November 16, 2022
Seamless experience
Easy to order, chose my store to deliver to and it was there the next day. Regular updates via email from order to collection. Will definitely order online again!
November 8, 2022
speedy and efficient
November 9, 2022
Very fast and reliable service I can't…
Very fast and reliable service I can't believe my jumper was cheaper online and the shop worker ordered it for me 👍
November 3, 2022
Unprofessional service
I bought a jacket that wasn't waterproof because of quality issue thats why I took back to the store in Solihull. Here the store manager didn't accept my complaints because I didn't have the tag ( I threw away before I used only one day ) for this jacket but I have receipt. She told to me I have to send an email to the customer service but there told me: They can't do any refund to me because this depends on store manager.... As I see the quality became worse and price is higher for no reason...
November 6, 2022
Unprompted review
My 1st ever purchase from Superdry and…
My 1st ever purchase from Superdry and im wondering why its taken me so long. Purchased a coat in store and the store assistant made my visit very personal. I then purchased a further 2 coats online as i wanted more :)
October 23, 2022
Unfortunately down to the delivery…
Unfortunately down to the delivery company that was contracted to bring my jacket it was delivered to the wrong address and thrown over the gate onto a wet, muddy ground. Because the site was not secure it was taken. I hope this gets rectified with the upmost urgency, KM.
October 12, 2022
May use AI-assist with repliesRead more
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Great item however over zealous staff…
Great item however over zealous staff on pick up in the store demanded not just the order number but ID? I regularly order items online but have not been asked for ID before! Pointless!
September 9, 2022
Reply from Superdry - Solihull
Hi Sam,
Thank you for sharing your feedback with us.
At Superdry, we want to offer the best service to our customers every time. Thanks again for your review. Although we haven't met your expectations this time, we will strive to learn and improve.
Kind regards,
Superdry Care Team
I looked to purchase in store at…
I looked to purchase in store at Solihull, but didn't have my size.
A very friendly and help staff member helped me order these 'online' in store and they came the next day. Great service!!
August 9, 2022
Reply from Superdry - Solihull
Hi Neil,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks again for the review. We really appreciate it.
Superdry Care
Ordered online
Ordered online, mistake on one item ordered, went into store - Solihull extremely helpful staff, refunded me the item and ordered another one for me online.
August 8, 2022
Reply from Superdry - Solihull
Hi Samantha,
We appreciate you taking the time to review your recent experience with us. We always aim to offer the best service to our customers every time, so we're really happy to to read your comments. Thanks so much for taking the time to give us your feedback.
Superdry Care
Great service and great product
August 7, 2022
Reply from Superdry - Solihull
Hello Mark,
We appreciate you sharing your feedback with us. At Superdry, we want our customers to have a really positive experience, so we love to hear from happy customers. Thanks again for the review. We really appreciate it.
Superdry Care
good customer service
July 4, 2022
Reply from Superdry - Solihull
Hello,
Thank you for taking the time to give us your feedback. We endeavour to give our customers a really positive experience, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.
Superdry Care
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