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Superdry - Solihull Reviews 216

TrustScore 4.5 out of 5

4.5

Su-62, Touchwood, B91 3GJ Solihull, GB


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See what reviewers are saying

Rated 5 out of 5 stars

This was a lovely garment of quality, bought as a gift in the Solihull Touchwood branch. Though I had to return it as it was not to my daughter taste. I can highly commend the staff both on my initia... See more

Rated 1 out of 5 stars

Twice I have ordered online and not received my order. I have only ever ordered from here twice so that's every single time. Before Christmas I ordered a red hoodie that did not arrive and then in the... See more

Rated 5 out of 5 stars

Ordered a skirt in store but never arrived checked why and IT issue refund arrived and lovely assistant told me to reorder online as they had some but delivery was indicated as 29th but arrived 23rd... See more

Rated 2 out of 5 stars

In all honesty I visited Touchwood, Solihull superdry and the lady that served me at the till didn’t greet me, say please , thank you and didn’t raise a smile. It would have been nice to have been g... See more

Company replied


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Solihull

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • Su-62, Touchwood, B91 3GJ, Solihull, United Kingdom

  • 01217 040659

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

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Rated 5 out of 5 stars

A lady Aliya ordered the product for…

A lady Aliya ordered the product for me, and she was very friendly and very helpful. Very nice store and lovely clothes, my trousers were exactly what I expected.

June 24, 2023
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Reply from Superdry - Solihull

Hi, We're so glad to hear you had such a positive experience in store. Thank you for taking the time to give us your feedback. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks so much for your review and comments.
Kind regards, Superdry Care

Rated 5 out of 5 stars

My order was very efficient i was told…

My order was very efficient i was told what was happening all the way through . And arrived earlier than expected .

June 9, 2023
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Reply from Superdry - Solihull

Hi Simon,

Thank you for taking the time to leave a review.

At Superdry, we want you to have a great experience, so we're really pleased that everything has gone smoothly 😄

Thanks again for the review. We really appreciate it.

Kind regards,

Superdry Customer Service

Rated 5 out of 5 stars

Good qualiy garment at an affordable…

Good qualiy garment at an affordable price. In shop did not have my size for a top I wanted and it was ordered on line immediately by the shop assistant with free delivery promotion.

Best aspect of my purchase was that the item was not made in china.

May 7, 2023
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Reply from Superdry - Solihull

Hi Caldarello, We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really happy to to read your comments about your experience. Thanks again for the review. We really appreciate it.

Rated 5 out of 5 stars

Ordered in store assistant was very…

Ordered in store assistant was very good in finding what I wanted, order receipt sent instantly, order arrived 2 days later from chosen drop off point , from start to finish very impressed with delivery information.

April 17, 2023
Rated 5 out of 5 stars

The Corecr size and free delivery

The Corecr size for me was not available in store. A staff member explained they could provide the correct size and deliver to my home address in two days with no delivery charge. The garment was delivered as promised and is a perfect fit. Great service

March 27, 2023
Rated 5 out of 5 stars

Really nice quality clothing

Really nice quality clothing, and the Gilet i bought makes sense for the environment too with its padding made from recycled plastc bottles.

Good price too on the bright yellow coloured ones.

And the colour means my wife can find me easily if i wander off, not sure if thats a good thing though.

January 3, 2023

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