This was a lovely garment of quality, bought as a gift in the Solihull Touchwood branch. Though I had to return it as it was not to my daughter taste. I can highly commend the staff both on my initia... See more

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Twice I have ordered online and not received my order. I have only ever ordered from here twice so that's every single time. Before Christmas I ordered a red hoodie that did not arrive and then in the... See more
Ordered a skirt in store but never arrived checked why and IT issue refund arrived and lovely assistant told me to reorder online as they had some but delivery was indicated as 29th but arrived 23rd... See more
In all honesty I visited Touchwood, Solihull superdry and the lady that served me at the till didn’t greet me, say please , thank you and didn’t raise a smile. It would have been nice to have been g... See more
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Company details
About Superdry - Solihull
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Su-62, Touchwood, B91 3GJ, Solihull, United Kingdom
- 01217 040659
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Good and friendly service in store
Great choices of clothes and an extra…
Great choices of clothes and an extra 20% off which was a bonus. Staff are friendly and approachable. Will definitely be going back
Excellent service throughout
Excellent service throughout but sadly the item was not exactly my style
I returned the item via the Solihull Store where the Service was perfect in every way and an example of excellence
Good delivery time
Good delivery time , ordered at the shop . Staff were helpful and polite.
Lovely friendly and very helpful staff
Lovely friendly and very helpful staff. Also very efficient and my return was dealt with so quickly.
Excellent service
Excellent service , staff where polite and loved all the sale items
I bought this jacket for my husband as…
I bought this jacket for my husband as a gift. He liked it a lot because it's very warm,comfortable and easy to use.
The item purchased was good.
The item purchased was good.
However I have paid for delivery and had to take the item into a store to have the security tag removed at additional travel cost. Once in the store they could not remove the tag as it was larger and I had to wait around whilst they went into another store with the item and remove the tag. This was Solihull store in Touchwood.
Liked the colour of the jacket
Liked the colour of the jacket. A bit small made but ordered another which was a better fit.
Customer service at Solihull Branch First Class.
Re.the gentleman who served us today at the Solihull branch - he was polite,respectful and patient. All together a good experience. The products was delivered within 3 working days. Shop lady who assisted in selecting two items was also first class.
Very helpful staff
Very helpful staff. Ordered more than one for size - easy refund process.
Great quality
Bought as a Christmas present and the recipient loved it, true to size and really good quality
Great service
Online ordering very user friendly and sizes acutely described. Good communication about delivery. Delivered to Solihull store where staff were friendly and helpful.
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