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Superdry - Solihull Reviews 216

TrustScore 4.5 out of 5

4.5

Su-62, Touchwood, B91 3GJ Solihull, GB


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See what reviewers are saying

Rated 5 out of 5 stars

This was a lovely garment of quality, bought as a gift in the Solihull Touchwood branch. Though I had to return it as it was not to my daughter taste. I can highly commend the staff both on my initia... See more

Rated 1 out of 5 stars

Twice I have ordered online and not received my order. I have only ever ordered from here twice so that's every single time. Before Christmas I ordered a red hoodie that did not arrive and then in the... See more

Rated 5 out of 5 stars

Ordered a skirt in store but never arrived checked why and IT issue refund arrived and lovely assistant told me to reorder online as they had some but delivery was indicated as 29th but arrived 23rd... See more

Rated 2 out of 5 stars

In all honesty I visited Touchwood, Solihull superdry and the lady that served me at the till didn’t greet me, say please , thank you and didn’t raise a smile. It would have been nice to have been g... See more

Company replied


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Solihull

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • Su-62, Touchwood, B91 3GJ, Solihull, United Kingdom

  • 01217 040659

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

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Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout but sadly the item was not exactly my style
I returned the item via the Solihull Store where the Service was perfect in every way and an example of excellence

January 16, 2024
Rated 1 out of 5 stars

The item purchased was good.

The item purchased was good.
However I have paid for delivery and had to take the item into a store to have the security tag removed at additional travel cost. Once in the store they could not remove the tag as it was larger and I had to wait around whilst they went into another store with the item and remove the tag. This was Solihull store in Touchwood.

January 4, 2024
Rated 5 out of 5 stars

Customer service at Solihull Branch First Class.

Re.the gentleman who served us today at the Solihull branch - he was polite,respectful and patient. All together a good experience. The products was delivered within 3 working days. Shop lady who assisted in selecting two items was also first class.

December 26, 2023
Rated 5 out of 5 stars

Great quality

Bought as a Christmas present and the recipient loved it, true to size and really good quality

December 18, 2023
Rated 5 out of 5 stars

Great service

Online ordering very user friendly and sizes acutely described. Good communication about delivery. Delivered to Solihull store where staff were friendly and helpful.

December 18, 2023

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