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Superdry - Southhampton Reviews 

200
TrustScore 4.5 out of 5

4.6

Unit SU42 West Quay Shopping Centre, SO15 1QF Southampton, GB


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See what reviewers are saying

Rated 1 out of 5 stars

I recently went to your store that you’re closing down in Southampton and there was a jumper that was on one of the mannequins which was the last one left. I asked a member of staff who intern aske... See more

Rated 5 out of 5 stars

I went into our nearest super dry store as my husband had seen a jacket he wanted to try on, unfortunately the smallest size they had was a medium which was too big. I asked the sales assistant if the... See more

Rated 5 out of 5 stars

Great staff..friendly and informative...AND let me leave my superdry buy behind the counter till after I'd returned from watching local football match!! Did their utmost to sort out my sizes and co... See more

Rated 5 out of 5 stars

The quality of the Superdry brand is remarkable. Moreover, the new designs of cargo trousers, dresses and everyday jackets are contemporary and different to what is offered by other brands. I also lov... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Southhampton

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • Unit SU42 West Quay Shopping Centre, SO15 1QF, Southampton, United Kingdom

  • 02380 637701

4.6

Excellent

TrustScore 4.5 out of 5

200 reviews

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4.6

All reviews

(200)

13,454 reviews in the last 12 months

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Rated 5 out of 5 stars

Back after 10 years +

I USED to purchase from SuperDry all the time when I was younger. Then I moved away due to the big branded style, wasn’t for me. I prefer the more subtle branding. However, I still purchase my coats from SD due to the quality and price is unmatched for me.
I went into the Southampton branch a few weeks back, after years of just “walking passed” and was genuinely greeted with a shock, completely rebranded their style and look. Much cleaner, much more quality based and “classed” up in my opinion.
Only went in to look for holiday tshirts and ended up liking half the shop haha.
Ended up going home to Klarna an order.
Slim Fuji coat, essentials half zip & two shirts. Ended up getting a discount code and saving loads!

I will 100% be back to shopping in SuperDry going forward!!

(Only gripe, wish the t shirt sleeves were more fitted. I’m not a XL but I’m but a slim torso frame, and the arms are quite baggy compared to the shirts)

September 29, 2025
Rated 5 out of 5 stars

Fantastic Service

Fantastic Service – Above and Beyond!
I bought the wrong size shorts but unfortunately went past the return policy period. I explained to the staff that I live on the Isle of Wight and couldn’t get back to the store in time. Despite this, they were very understanding and kindly allowed me to exchange them. Brilliant customer service – really appreciated the flexibility and helpfulness. Thank you!

October 7, 2025
Rated 5 out of 5 stars

Great staff!!!

The lovely members of staff at the Southampton Superdry made us feel welcome with nothing being too much trouble. Great products as always!

October 1, 2025
Rated 5 out of 5 stars

Had a great experience

Had a great experience in the Southampton west quay branch. The staff could not be more helpful great selection of jackets for every occasion also went in for one jacket brought two 👌Great prices too 👍

September 29, 2025
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Love the T-shirt I bought.

September 12, 2025
Superdry - Southhampton logo

Reply from Superdry - Southhampton

We're happy to hear that you enjoyed our customer service. We appreciate you letting us know you love the T-shirt you purchased from us. Thanks for your feedback.

Superdry

Rated 5 out of 5 stars

Friendly and helpful staff at West Quay…

Friendly and helpful staff at West Quay store Southampton

September 7, 2025
Superdry - Southhampton logo

Reply from Superdry - Southhampton

We're happy to hear that you found our staff at the West Quay store in Southampton friendly and helpful. We appreciate you taking the time to share your positive experience!

Superdry

Rated 5 out of 5 stars

Great experience.

Assisted by a very friendly, professional and helpful member of staff, who helped me get the product and size I required.

August 15, 2025

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