This was my first experience at superdry. There was 3 people at tills - was waiting for a while before they stopped chatting. Service wasn’t quick enough. After receiving the item the guy just... See more
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I went into our nearest super dry store as my husband had seen a jacket he wanted to try on, unfortunately the smallest size they had was a medium which was too big. I asked the sales assistant if the... See more
Great staff..friendly and informative...AND let me leave my superdry buy behind the counter till after I'd returned from watching local football match!! Did their utmost to sort out my sizes and co... See more
Absolutely awful delivery. I have ordered jacket and i was keep getting messages day by day delivery is rescheduled. I received message 10/10/2024 and arrived at the end 14/10/2024 and i had to instru... See more
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Company details
About Superdry - Southhampton
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Unit SU42 West Quay Shopping Centre, SO15 1QF, Southampton, United Kingdom
- 02380 637701
4.6
Excellent
201 reviews
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Very helpful staff.
January 9, 2023
Love the brand but would like more…
Love the brand but would like more offers and affordable clothes
December 27, 2022
Customer service
Customer service excellent, helpful, polite very enjoyable experience.
December 5, 2022
Great quality and customer satisfaction.
I had to return an item as I wanted a larger size and the process was very smooth. I love the quality, style and fit of the product.
December 15, 2022
Perfect service experience
We arrived at SuperDry West Quay Southampton yesterday (7th Dec) & were served by Allister who patiently helped us choose Christmas presents for our family. He went the extra mile & were treated like VIP’s. Perfect service
December 7, 2022
Was ok
This was my first experience at superdry.
There was 3 people at tills - was waiting for a while before they stopped chatting. Service wasn’t quick enough. After receiving the item the guy just gave it to me and didn’t say a word.
I know reviews may impact your store performance so I will keep it as 4.
I hope my review will improve your quality of service.
December 1, 2022
Clothing is great quality. Assistants always friendly and very helpful.
Clothing is great quality.
Staff always friendly and helpful.
We usually go to Southampton branch
December 4, 2022
I love the store and the people working…
I love the store and the people working in it make it even better, I wish it was cheaper though, that’s why I’m writing a review haha
October 15, 2022
Unprompted review
Return in store
September 30, 2022
Excellent Customer Service No nonsense…
Excellent Customer Service No nonsense approach!
September 30, 2022
The staff were very help full in store…
The staff were very help full in store and helped me order online when I couldn’t find what I was looking for
September 23, 2022
Nice easy trading experience with no…
Nice easy trading experience with no fuss returns policy on online shopping .
September 26, 2022
Great customer service
September 21, 2022
Great quality&design
Great quality&design, unique style, just love it! Also very quick delivery.
August 26, 2022
full experience was really easy and i…
full experience was really easy and i will definitely be shopping here again
September 8, 2022
May use AI-assist with repliesRead more
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Reply from Superdry - Southhampton
Hi - We appreciate you sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
Very helpful and brilliant clothes
Very helpful and brilliant clothes. Manager very
Helpful as all staff were.
August 28, 2022
Luv the Efficiency of your Staff in…
Luv the Efficiency of your Staff in Store both Bournemouth & Southampton ,always very pleasant & helpful too.
I also like your online ordering system
September 5, 2022
5 Stars for Customer Service.
Excellent service. I ordered a top online via the Superdry website (as my size was out of stock at the store) and it was in the store at Southampton a few days later.
The staff at the Southampton store were brilliant and helpful with other queries in general..
Great stuff!
August 30, 2022
Order arrived earlier than expected
Order arrived earlier than expected, so fast shipping. Quality of the shirt I bought is superior to some brands, sizing is always as it should be. I'm bit more curvey and I know that they will fit so no need to send anything bk. It has to be 5* also I got the Shirt half price so all good as I love a bargain especially in today's climate. Thank you Super dry for another quality product ♥
August 17, 2022
Reply from Superdry - Southhampton
Hello,
We appreciate you taking the time to review your recent experience with us. We always aim to offer the best service to our customers every time, so we're really pleased that you love your new purchase. Thanks so much for your review and comments.
Superdry Care
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