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Superdry - Southhampton Reviews 

201
TrustScore 4.5 out of 5

4.6

Unit SU42 West Quay Shopping Centre, SO15 1QF Southampton, GB


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See what reviewers are saying

Rated 4 out of 5 stars

This was my first experience at superdry. There was 3 people at tills - was waiting for a while before they stopped chatting. Service wasn’t quick enough. After receiving the item the guy just... See more

Rated 5 out of 5 stars

I went into our nearest super dry store as my husband had seen a jacket he wanted to try on, unfortunately the smallest size they had was a medium which was too big. I asked the sales assistant if the... See more

Rated 5 out of 5 stars

Great staff..friendly and informative...AND let me leave my superdry buy behind the counter till after I'd returned from watching local football match!! Did their utmost to sort out my sizes and co... See more

Rated 1 out of 5 stars

Absolutely awful delivery. I have ordered jacket and i was keep getting messages day by day delivery is rescheduled. I received message 10/10/2024 and arrived at the end 14/10/2024 and i had to instru... See more

Company replied


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Southhampton

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • Unit SU42 West Quay Shopping Centre, SO15 1QF, Southampton, United Kingdom

  • 02380 637701

4.6

Excellent

TrustScore 4.5 out of 5

201 reviews

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4.6

All reviews

(201)

13,602 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I went to the store with my hubby as…

I went to the store with my hubby as we’ve noticed some great sale going on. He wanted to get some short cargo pants but they were none in his size. Store assistant came over, suggested that he will check if they are available online, found the size we wanted, ordered it then and there, took less than 5 minutes. With free delivery shorts arrived in 3 days time and they look great on my hubby.

August 8, 2022
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Reply from Superdry - Southhampton

Hi Anna,

Thank you for taking the time to leave a review. We endeavour to give our customers a really positive experience, so we're really pleased that everything has gone smoothly. Thanks so much for taking the time to give us your feedback.

Superdry Care

Rated 3 out of 5 stars

Had a wonderful time and lots of…

Had a wonderful time and lots of options but a nasty smell around the shop. Bring in some febreze

August 6, 2022
Unprompted review
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Reply from Superdry - Southhampton

Hi,

Thank you for taking the time to leave a review. We always do our best to give our customers a positive experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback. Thanks again for your review. Although we haven't met your expectations this time, we will strive to learn and improve.

Superdry Care

Rated 5 out of 5 stars

The product is very good quality and I…

The product is very good quality and I am delighted with it. The delivery service was quick, and efficient and the entire shopping experience was positve. ☺️

July 31, 2022
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Reply from Superdry - Southhampton

Hi Sylvia,

Thank you for taking the time to give us your feedback. We endeavour to give our customers a really positive experience, so we're really pleased that you love your new purchase. Thanks so much for your review and comments.

Superdry Care

Rated 5 out of 5 stars

I ordered online and chose to collect…

I ordered online and chose to collect from local store. My order was there within 2 days! The item I bought is, as usual, great quality but I would advise going a size larger than you'd think.

June 25, 2022
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Reply from Superdry - Southhampton

Hi,

Thank you for taking the time to give us your feedback. We always do our best to give our customers a positive experience, so we love to hear from happy customers. Thanks again for the review. We really appreciate it.

Superdry Care

Rated 5 out of 5 stars

Thank you Southampton branch.

I messed up the online ordering. Lyndon at the Southampton store couldn’t have been more helpful, friendly and efficient. Really good customer service.

June 20, 2022
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Reply from Superdry - Southhampton

Hello Jill,

Thank you for taking the time to give us your feedback. We always do our best to give our customers a positive experience, so we're really pleased that you love your new purchase. Thanks so much for your review and comments.

Superdry Care

Rated 5 out of 5 stars
Superdry - Southhampton logo

Reply from Superdry - Southhampton

Hello Kat,

We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so we're really pleased that you love your new purchase. Thanks for taking the time to leave a review. We really appreciate it.

Superdry Care

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff. I didn’t know my daughter’s sizing so they were so happy to do an exchange and order in a new size for her. Quality of clothes was really good too!

May 19, 2022
Rated 1 out of 5 stars

Jacket still not arrived

Jacket still not arrived. It’s 4 days late. Called them and they said it’s been lost in transit. Sending a new one, which will take another 4 days. They did offer a £10 discount which is laughable

May 10, 2022
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Reply from Superdry - Southhampton

Hi Jason,

Thank you for sharing your feedback with us. At Superdry, we endeavour to give our customers a really positive experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback. Thanks again for taking the time to leave a review. We really appreciate all feedback.

Superdry Care

Rated 5 out of 5 stars

Fantastic Service.

From the time I ordered,until my items arrived I was kept updated. Amazing experience using this service & would highly recommend using Superdry on line service.
Well done 👏

April 30, 2022
Rated 5 out of 5 stars

I bought a jacket online

I bought a jacket online. I needed a bigger size so I went to the closest shop in my town( shopping mall in Southampton City centre) to sort the return and order a bigger size. The lady who served me was incredibly helpful and nice, great attitude. She sort everything out in less then 10min. 2 days later my new order was ready to collect, the gentleman who served me was just as nice as the lady 2 days before. Collection only took a minute or 2. I'm satisfied with everything.

April 28, 2022
Rated 5 out of 5 stars

Excellent service

Excellent service. Item I wanted was not in the store. The staff went out of their way to help - ordered for me in store on Saturday and it was delivered to my home two days later. Thank you to the Southampton Staff for being brilliant.
And the cardigan was awesome too!

April 4, 2022
Rated 5 out of 5 stars

The service from in store staff - excellent

The lady in the Southampton store was very helpful when I was unable to find what I was seeking (in store) and she was quick to offer to check the on-line stock and ordered exactly what I was looking for. It arrived as was communicated and the product was all I expected - thank you 10/10

December 26, 2021
Rated 5 out of 5 stars

Happy Customer

Great coat. Lovely colour. Generous sizing, you might want to size down. Quick despatch & speedy delivery.

December 16, 2021

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