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Superdry - Stansted Airport Reviews 

103
TrustScore 4.5 out of 5

4.7

ASC2a Stansted Airport, CM24 1RW Stansted, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Had time to shop, found perfect long shift dress. Purchased and then wanted another, so found online. Bought another! Had to return 2 that didn't fit right but the return service is easy to follow,... See more

Rated 5 out of 5 stars

I love Superdry. In addition to the design I really appreciate the construction quality. Always very sturdy and well made. This time I bought a jacket for my big son. Overall it was a good experienc... See more

Rated 4 out of 5 stars

Good People, helpful and positive and nice big dressing room with features for disabled too which was nice. They forgot to add a place to hang your clothes while you try on clothes. However, if there... See more

Company replied

Rated 1 out of 5 stars

The sliders came apart one day into my holiday. I have used superdry for years but this is by far the worst experience of quality I have seen. Probably won’t be buying again unfortunately. Will be... See more

Company replied


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Stansted Airport

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • ASC2a Stansted Airport, CM24 1RW, Stansted, United Kingdom

  • 01279 681906

4.7

Excellent

TrustScore 4.5 out of 5

103 reviews

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4.7

All reviews

(103)

13,828 reviews in the last 12 months

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Rated 2 out of 5 stars

Return process frustrating

Hi hate to be negative but the bag was too small and the description on the website did not give any dimensions. I paid for delivery and had to pay to send it back unless I returned in store - the process was straightforward online and said I could return to any store. I was travelling through Stansted airport so decided to return it to the store there where they informed me they had a different system and could not accept the return. I’ve still got the bag and will have to wait until I get to another store and hope they accept it.

September 4, 2023
Rated 5 out of 5 stars

Very stylish , my I wish you had plus sizes

Communication was excellent as soon as the order was placed,was updated on every progress of the order until it arrived.

June 17, 2023
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Reply from Superdry - Stansted Airport

Hi Rugare, We appreciate you taking the time to review your recent experience with us. We always do our best to give our customers a positive experience, so it's really good to hear that everything's gone well. Thank you for shopping with us!

Rated 5 out of 5 stars

Brilliant sales assistant...

I found a t-shirt I liked on the Internet but couldn't find my size available anywhere. Was having a quick look at the Stansted Airport store and the sales assistant asked if she could help. She found my t-shirt online and it was delivered within day's . Absolutely brilliant

May 26, 2023
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Reply from Superdry - Stansted Airport

Hi Dylan,

We appreciate you sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks for taking the time to leave a review. We really appreciate it.

Kind regards,
Superdry Care

Rated 5 out of 5 stars

Love the candy pink shirt

Love the candy pink shirt, would buy a second if I could afford it, free delivery was great and v quick. It is beautifully made and half the price of a Gant one. Vhappy. Recommended.

May 22, 2023
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Reply from Superdry - Stansted Airport

Hi Keith,

Thank you for sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really pleased that you love your new purchase. Thanks so much for your review and comments.

Kind regards,
Superdry Care

Rated 5 out of 5 stars

Great Service

From the moment I walked in, I was made welcome. Your assistant was fantastic and explained the options for delivery of the jacket to home.

May 21, 2023
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Reply from Superdry - Stansted Airport

Hi Graham,

Thank you for taking the time to give us your feedback. We endeavour to give our customers a really positive experience, so we love to hear from happy customers. Thanks so much for taking the time to give us your feedback.

Kind regards,
Superdry Care

Rated 3 out of 5 stars

After waiting weeks to receive a refund…

After waiting weeks to receive a refund from Superdry, a very helpful and friendly employee named Josh at the Stanstead store went above and beyond to help me. Whist I don't rate their returns service, their staff in stores are great.

February 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

The staff were welcoming and helpful. The item I wanted was not in store but they advised that I try on a similar one for sizing before they ordered for me online. The item was delivered within the timescale given and I'm really pleased with it.

November 2, 2022
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Reply from Superdry - Stansted Airport

Thank you for sharing your feedback with us. We always aim to offer the best service to our customers every time, so its really good to hear that everything’s gone well. Thanks so much for taking the time to give us your feedback

Rated 5 out of 5 stars

Guy in Stansted airport is a top man

Guy in Stansted airport is a top man, great help, had a honest opinion, keeps the customers happy and is always ready to help by the looks, he helped have my iteams sent to my home as going away what worked so much better to top all off , great experience Shame I can't have him on the one closer to us

October 24, 2022
Rated 5 out of 5 stars

Lovely Staff

Popped into the Superdry store at Stansted whilst waiting for my flight and unexpectedly ended up buying a winter coat due to the great service. The coat I liked was on offer but I didn't want to take it with me on my trip so they explained it could be posted to my house for free at the airport price so i ended up buying it. Staff were lovely - very friendly and helpful. Store looked great with a good selection of items for the small size. Well done Superdry :)

October 8, 2022
Rated 1 out of 5 stars

I ordered my parcel over 8 days ago and…

I ordered my parcel over 8 days ago and i still haven’t received it yet even though it said delivery between 2-4 days. And you haven’t emailed me to mention anything about where my parcel is or what you are doing to get it to me as quickly as you can.

August 23, 2022
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Reply from Superdry - Stansted Airport

Hi - we are so sorry for the delay on this, but can see that this has since been delivered. Apologies again for the slow delivery, we of course want everyone to have the smoothest and quickest experience possible, so are sorry we have not achieved this on this occassion.
Kind regards,
Superdry Care

Rated 5 out of 5 stars

Great service

August 19, 2022
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Reply from Superdry - Stansted Airport

Hi Jazz,

We appreciate you sharing your feedback with us. We endeavour to give our customers a really positive experience, so we're really pleased that everything has gone smoothly. Thanks so much for taking the time to give us your feedback.

Superdry Care

Rated 5 out of 5 stars

V happy

Slight delay with delivery but love new shorts. The cut, style and quality are great definitely recommend. Paul

July 7, 2022
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Reply from Superdry - Stansted Airport

Hello,

Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so we're really sorry that we didn't get it right this time. We can see you were successfully able to pick this up from a collection point. We will endeavour to do better next time. Thanks so much for your review and comments.

Superdry Care

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