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Superdry - Stirling Reviews 

206
TrustScore 5 out of 5

4.9

Stirling Thistle Marches Shopping Centre, FK8 2EA Stirling, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I have found that Superdry clothes are really fashionable for most age groups and the clothes are excellent quality, I did take advantage though of sale prices as more affordable for me. The delivery... See more

Rated 5 out of 5 stars

Had to exchange a coat as I had changed my mind. Lady that served us was very helpful as the coat I wanted had a mark on so she organised one to be sent to my home from warehouse. I hadn’t noticed the... See more

Rated 1 out of 5 stars

I ordered a hoodie for my grandson’s Christmas in your Stirling store on 9th December when it had not arrived by the 19th I phoned the store when I was informed that the order had not gone through (ap... See more

Rated 5 out of 5 stars

Since writing a review about my missing parcel, I have been into Superdry to see if they can help. I received excellent and patient customer service from a very polite assistant in the Stirling. She... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry - Stirling

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info

  • Stirling Thistle Marches Shopping Centre, FK8 2EA, Stirling, United Kingdom

  • 01786 440023

4.9

Excellent

TrustScore 5 out of 5

206 reviews

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4.9

All reviews

(206)

13,859 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nearly lost purchase

Very busy shop and little under staffed when I was buying, the young man was serving two of us, and didn't see any more staff ,i left my purchase to later and went back and there was more staff second time and more helpful and very pleasant

December 27, 2021
Rated 1 out of 5 stars

Still waiting for my order to be…

Still waiting for my order to be delivered! Was told in-store where I ordered the item (item not in stock) that I should receive the item within 2-3 days. It is now seven days and I'm told by the delivery company that there is a delay! It was bought as a birthday present which will now be missed. My first purchase from Superdry and likely to be my last....really disappointed.
Item now delivered 👍

December 8, 2021
Rated 3 out of 5 stars

Late delivery

Good stuff with latest fashion trends but delivery is always too late... still waiting for my order right now. Delivery service is not fast.

December 8, 2021
Rated 5 out of 5 stars

Recent purchases

Both the dress and coat excellent fit and quality. Customer service on pick up was the normal high standard.

November 23, 2021
Rated 5 out of 5 stars

I went to the Stirling store and I very…

I went to the Stirling store and I very helpful young man, helped me with my order as they don’t keep unisex hoodies in the store, so he ordered one for me, he was very polite and efficient, I was very delighted with my visit to your store.

November 14, 2021
Rated 1 out of 5 stars

Very poor quality not what I expected…

Very poor quality not what I expected the jeans are very bad material I could buy this for 10£ sorry I would never shop from you again

February 17, 2021
Superdry - Stirling logo

Reply from Superdry - Stirling

Hi,

We are sorry to hear that you are unhappy with the quality of the product. We strive to offer the best quality possible.

In order to become a more sustainable brand, we no longer send out any documentation with our parcels. You can arrange a return using our online returns portal - https://superdry.returns.international

This will enable you to choose which items you wish to return, the courier service you wish to use and download a label for you to print and stick to the outside of the return package. For further information please see our help centre.

https://www.superdry.com/help-centre/articles/401900000002273/how-do-i-return-my-order

We appreciate your feedback and thank you for taking the time to review us.

Kind regards,

Superdry Care

Rated 5 out of 5 stars

Superdry pom pom hat

Placed an order for a hat for my wife. Received item promptly and communication from Superdry to tell me when. Wife loves her hat as previously bought different colour from Stirling store!

January 22, 2021

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