UK is being cold as usual, I was at the Trafford Centre getting the things I need to get and after few drinks at the cocktail bar, I almost gone home, but managed to remember to get winter coat befo... See more
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I was in the Trafford Centre shopping and found a jacket i liked, unfortunately my size was not in stock. The very helpful team member offered to order it for me to be delivered to my home address fre... See more
Travelled 40 miles to Trafford Centre to return shirt for refund. Refund supposedly processed, however 4 days later same shirt arrived in post. Spent 1hr on chat to be told ways to return shirt and to... See more
Excellent attention from young lady assistant who gave us useful advice without being pushy. Would definitely shop at this branch again. (20% discount was great too!)
Company details
About Superdry - Trafford Centre
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
41-45 Peel Avenue, M17 8BN, Manchester, United Kingdom
- 01617 485759
4.5
Excellent
318 reviews
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Thanks very much.
March 26, 2025
Store & online
Store: Helpful & friendly staff. No trouble returning item in store.
Online: Able to navigate website easily and purchase my correct size.
February 3, 2025
Too much stock and not enough room to…
Too much stock and not enough room to actually shop.
February 2, 2025
Customer experience
Process was straightforward, delivery to my address was super.
I will always buy again
January 21, 2025
Poor Customer Service.
I was sent a Jacket with faulty zip. I took it to super dry in Trafford centre but two employees refused to believe me. Third employee came over and I had to wear it show them that it was faulty. He agreed and took it back. It was within 5 days of receiving online order. Not happy with the way it was handled. The first two employees had no clue and flat key refused to take it back.
January 19, 2025
Excellent service
December 22, 2024
The in-store advisor was great and very…
The in-store advisor was great and very helpful
December 17, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wrong size online
I ordered online and the size was a bit big so I returned in store for a smaller size and the sevice was excellent.
December 16, 2024
Reply from Superdry - Trafford Centre
Hello,
Thank you for your positive review!
We're delighted to hear you had a great experience returning your order in-store. We appreciate your feedback and will share it with our team.
Kind regards,
Superdry
Beautiful coat well made great quality
Beautiful coat well made great quality. Very stylish. Very impressed. Quick service nicely packaged.
December 15, 2024
Reply from Superdry - Trafford Centre
Hello,
Thank you for your wonderful review!
We're thrilled to hear you're so happy with your new coat. We strive to provide high-quality, stylish pieces, and we're glad you found one you love. We appreciate your feedback on our service and packaging as well.
We hope you have a fantastic Christmas,
Superdry
Time and Space
Able to try on clothes several times without waiting. Staff were friendly and helpful.
December 9, 2024
Reply from Superdry - Trafford Centre
Hello,
Thank you for your kind review!
We're delighted to hear that you had a positive experience with our store.
We strive to provide a comfortable and enjoyable shopping experience for all our customers, and we're glad you found our staff to be friendly and helpful. We appreciate you taking the time to share your feedback.
We hope you have a lovely Christmas,
Superdry
Fantastic range of clothing
Good quality, excellent value for money, in store stock and good sales assistants help and advice.
December 3, 2024
Reply from Superdry - Trafford Centre
Hello,
Thank you for your positive review.
We're thrilled to hear you enjoyed the quality, value, and helpful service at our store. We strive to provide a positive shopping experience for all our customers, so your feedback is greatly appreciated.
We hope you have a lovely Christmas,
Superdry
Product wasnt in stock. Ordered for me there and then online. Paid for in store and free delivery. So excelle service. Thank you.
Product was t in stock.
December 2, 2024
Reply from Superdry - Trafford Centre
Hello,
We understand your frustration with the product being out of stock.
We strive to ensure that all our products are readily available, and we apologize for any inconvenience this may have caused.
Kind regards,
Superdry
Exchange was easy and straightforward.
I ordered a jacket for my son, online, and I realised when it arrived that I had the wrong colour. The colour I wanted was not online, but was in the local store.
When I contacted the store, they said they would change it for me with no problem. They then held it for me until I could collect it a few days later.
Delivery was great and quick and the staff in-store were helpful and friendly.
December 5, 2024
Reply from Superdry - Trafford Centre
Hello,
We understand that you were initially disappointed when you received the wrong color jacket for your son.
We appreciate your patience and understanding in this matter. It's great to hear that our team at the local store was able to assist you in getting the correct color and that you found them helpful and friendly. We're glad that the delivery was quick and efficient.
Thank you,
Superdry
5 Star quality but 4 Star price
5 Star quality but 4 Star price. Delivery was fast. Quality is fantastic. Sizing is dodgy. sometimes a small fits, sometimes a medium and even sometimes a large. this meant i had to go in store to get the right fitting, and then because they didn't have the right size, i had to order online from in the store. also its black friday week and the staff member made it clear they wont be doing any sales at all. this was kind of dissapointing especially because every other shop in the trafford centre in manchester was doing black friday week deals. Even went cheshire oaks and they had great deals on. so was a bit gutted about paying full price.
that said, cant fault the quality, when you do find the right size, its fantastic.
November 21, 2024
Reply from Superdry - Trafford Centre
Hello,
We appreciate you taking the time to share your experience.
We understand your frustration with the inconsistent sizing and the lack of Black Friday discounts. It's definitely disappointing when you can't find the right fit and miss out on deals, especially during a sale period. We're committed to providing a consistent and enjoyable shopping experience, and we'll take your feedback into consideration as we strive to improve our sizing and promotions.
We're glad you recognize the high quality of our products, and we hope you'll continue to shop with us in the future,
Superdry
Superdry offers quality clothing with…
Superdry offers quality clothing with impressive designs, and my online experience has been quite satisfactory with a good range of jackets and timely delivery. In-store staff are generally helpful and engaging, making transactions smooth. However, there was an issue with a coat order, and the resolution could have been handled better. Overall, a reliable brand with room for improvement in customer service.
November 12, 2024
Unprompted review
Reply from Superdry - Trafford Centre
Hello,
We appreciate your feedback and are glad to hear you enjoy our clothing and online experience.
We strive to provide excellent customer service, and we're sorry to hear about the issue with your coat order. We value your feedback and will use it to improve our customer service processes.
Thank you for sharing your experience,
Superdry
Good online buying experience and and…
Good online buying experience and and an easy return process at a branch for one of the items. Staff were friendly and knowledgeable, and suggested replacement items.
November 19, 2024
The people on the tills were all oblivious to the queues.
The people on the till were all friendly but they weren’t aware of the queues and we waited a while to be served,
November 23, 2024
Reply from Superdry - Trafford Centre
Hello,
We appreciate your feedback and are sorry to hear about your experience.
We strive to provide efficient service and will address this with our team to ensure smoother service in the future.
Kind regards,
Superdry
Good products good service
November 22, 2024
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