Easy online purchase and collect from store, refunded on collection as too big and exchanged for a smaller size, only one minor hitch was had to refund returned item and then purchase the smaller size... See more

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Nice zip hoodie with arm stripes, not sure the fabrics are as good as quality as they used to be but it seems all retailers are presenting poorer quality fabrics these days unless you go higher end. T... See more
I had an email saying the item was in store ready to collect, but when I went to collect it (after taking time off work) was told it had not been delivered and was told to come back in a few days time... See more
I’m a big fan of Superdry clothes. I love the look and quality of materials used. I find Superdry clothes maintain their shape wash after wash. Only dropping a star because the sizing varies massively... See more
Company details
About Superdry - Watford
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
320 The Harlequin, WD17 2UB, Watford, United Kingdom
- 01923 222391
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Very helpful shop staff
Helpful and knowledgeable team in…
Helpful and knowledgeable team in store. Plenty of options on the spring/summer range.
I ordered the grey Cotton Herringbone…
I ordered the grey Cotton Herringbone Overshirt online. Excellent value at £24. Unfortunately the fit was to small.
I returned it to the Watford store where I received a great friendly and professional service with the staff processing the return and placing the order for a larger size.
Quality from Superdry amazing as usual and will be buying again
Good quality and cool design
Good quality and cool design, my teenage boys favourite place to shop.
Also very helpful staff.
Staff service
Staff service, time and knowledge was fantastic. Better than any other shops
Good quality
I got jacket for my son and I was happy with the fit and quality . he liked it . I always worry about online purchase and returning due to size discrepancies and quality but I can rely on superdry quality
Person in the Watford shop made the…
Person in the Watford shop made the exchange super slick.
Love your clothes
Love the season although sizes vary massively staff in store are lovely
The staff as you entered were very…
The staff as you entered were very helpful and friendly.
Same at check out very knowledgeable. Love my new gillet.
Everest Puffer jacket
The quality of the Everest puffer jacket is great. Its warm, great texture, a solid colour and not bulky. Ordered superdry first time for my younger son. M size was just fit, time was tight, so decided to take the one ordered online to Watford and they processed the return and let me buy a L size from the shelf. Quick and easy.
Great customer service and a good…
Great customer service and a good choice of clothing.
Service was excellent!
Service was excellent!! Needed to return a jacket that had a fault with one of its arms. The whole process was handled with minimal fuss, under the stores 1 year warranty. A new jacket was ordered up for me and delivered to my home address within days. Thank you
Good quality , soft t shirts great customer service.
Purchased some t shirts for my son online they arrived promptly, good quality cotton but one was not quite what he wanted so raised a return online and returned to store. No fuss returns , very efficient and he's happy with the lovely t shirt he kept.
Told item was out of stock but was in stock online
Went to exchange a coat I bought on Black Friday as it had a hole in it , had to be ordered as it wasn’t in stock in store , got told 3 days later it’s out of stock and refunded , it was a preset so I checked online and it was available at full price , went back to the store and they could not order it on their app , but I could from my phone , so I had to pay full price for it and 3.99 delivery to my home , then I had to go back to the store a 3rd time to get my 20% back as it was the original price I paid , very confusing and really bad customer service , if an item is available online the it should be available on the store and customer app ,
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