Easy online purchase and collect from store, refunded on collection as too big and exchanged for a smaller size, only one minor hitch was had to refund returned item and then purchase the smaller size... See more
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See what reviewers are saying
Nice zip hoodie with arm stripes, not sure the fabrics are as good as quality as they used to be but it seems all retailers are presenting poorer quality fabrics these days unless you go higher end. T... See more
I had an email saying the item was in store ready to collect, but when I went to collect it (after taking time off work) was told it had not been delivered and was told to come back in a few days time... See more
I’m a big fan of Superdry clothes. I love the look and quality of materials used. I find Superdry clothes maintain their shape wash after wash. Only dropping a star because the sizing varies massively... See more
Company details
About Superdry - Watford
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
320 The Harlequin, WD17 2UB, Watford, United Kingdom
- 01923 222391
4.5
Excellent
147 reviews
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No email for collection and no phone picking !!!
Very poor customer service !! Will not come back again
December 26, 2023
Customer service was good
Customer service was good, this jacket was good as I am regular user of Superdry other product.
Just suggestion T-Shirt with Superdry word printed which was fadded after 3-4 months use, so this should be either embroidered or printed in such a way that it wouldn't fade after few months
December 27, 2023
Order and Delivery Experience
After placing an order in store delivery was made within 2 days and this was over the Christmas period. Delivery driver was on time. Brilliant service.
December 21, 2023
SuperDry offer terrible customer…
SuperDry offer terrible customer service and I doubt that I shall ever purchase another item from them.
I bought an expensive jacket for my granddaughter before Christmas in 2022. The jacket was washed just before this Christmas 2023 and despite washing in accordance with instructions, the jacket filling became lumpy and uneven so we took it back to the Watford store on Boxing Day.
The manager refused to change it because it was ten days outside the warranty period. He acknowledged that the jacket was unwearable but would not budge.
The jacket was unfit for purpose, had only been washed once but "the computer said no".
He suggested writing int o customer service and telling them that he agreed the jacket was unwearable but that he couldn't change it because it was ten days outside the warranty period. Maybe they would then authorise an exchange.
That is terrible customer service and poor customer relations.
Shop elsewhere!
December 26, 2023
Easy to order and collect.
December 10, 2023
It was the person at the till who made…
It was the person at the till who made my return procedure so easy
November 30, 2023
The service was great, we received a discount on the item and my daughter…
The service was great, we received a discount on the item and my daughter is loving her new jacket.
Overall a good experience.
December 6, 2023
The assistant was very helpful on two…
The assistant was very helpful on two occasions wel shopped in the store
November 22, 2023
This was an exchange for a faulty zip
This was an exchange for a faulty zip. Brilliant customer service at the Watford store. At first, correctly asking for my proof and then exchanging no problem x
November 22, 2023
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Reply from Superdry - Watford
Hi Gary,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Care
Good staff & fast delivery
July 13, 2023
My glasses broke in shipping and…
My glasses broke in shipping and didn’t get sent a new pair sent out to me !!
June 12, 2023
Reply from Superdry - Watford
Hi Josh, We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really sorry that you experienced an issue. We are pleased that our Customer Service Team were able to resolve this. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
So helpful
I had made the wrong colour choice with my online purchase, theoung man in store gave me a refund so that I could purchase the correct hoodie. Very polite and helpful.
May 25, 2023
Reply from Superdry - Watford
Hi Teresa,
We appreciate you taking the time to review your recent experience with us. We always do our best to give our customers a positive experience, so we love to hear from happy customers. Thanks so much for your review and comments.
Kind regards,
Superdry Care
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