Easy online purchase and collect from store, refunded on collection as too big and exchanged for a smaller size, only one minor hitch was had to refund returned item and then purchase the smaller size... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nice zip hoodie with arm stripes, not sure the fabrics are as good as quality as they used to be but it seems all retailers are presenting poorer quality fabrics these days unless you go higher end. T... See more
I had an email saying the item was in store ready to collect, but when I went to collect it (after taking time off work) was told it had not been delivered and was told to come back in a few days time... See more
I’m a big fan of Superdry clothes. I love the look and quality of materials used. I find Superdry clothes maintain their shape wash after wash. Only dropping a star because the sizing varies massively... See more
Company details
About Superdry - Watford
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
320 The Harlequin, WD17 2UB, Watford, United Kingdom
- 01923 222391
4.5
Excellent
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Fast delivery to store and item well packaged. Easy to pick up. Thanks!
April 17, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wrong item delivered
Wrong item delivered. Should be delivered home, instead delivered to the shop.
April 15, 2023
Reply from Superdry - Watford
Hi Linda, we appreciate you sharing your feedback with us. At Superdry, we want our customers to have a really positive experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback. Thanks again for taking the time to leave a review.
Very nice store and very helpful staff.
March 23, 2023
Extremely helpful sales assistants in…
Extremely helpful sales assistants in store @ Watford .
Lovely store.
March 17, 2023
Staff were helpful with my returns
March 11, 2023
Very bad experience online
Very bad experience
Will never shop again
Goin to return all stuff wht I bought from superdry
Customers give superdry value pay money
But no value of customer tme n money
03/01/2023
January 3, 2023
I ordered with click and collect and…
I ordered with click and collect and after 10 days I still hadn’t received an email that it was in store but then it was returned without me ever getting the package.
January 12, 2023
Great clothes and customer services
January 2, 2023
Great experience
Great experience, good discount on clothing through outlet page on the website. Delivery was £6 however arrived within 24 hrs which was amazing.
December 18, 2022
Easy online purchase and collect from…
Easy online purchase and collect from store, refunded on collection as too big and exchanged for a smaller size, only one minor hitch was had to refund returned item and then purchase the smaller size and then wait 3 days for refund to go in to my account, its OK if you have that extra money in account to purchase smaller size
December 17, 2022
Disappointed
I had an email saying the item was in store ready to collect, but when I went to collect it (after taking time off work) was told it had not been delivered and was told to come back in a few days time which was very inconvenient as I couldn't really take any more time off.
November 30, 2022
It was about quality on point
It was about quality on point
The meterial of my fleece there was nothing like in all Shops in Watford.
I bought a pair of trainers very good the quality extremely good.
Iam still going to come for more things which Iam still eyeing.
December 4, 2022
Quality and fast delivery
November 23, 2022
Excellent in store service
October 9, 2022
Reply from Superdry - Watford
Hi - We appreciate you taking the time to review your recent experience with us. We endeavour to give our customers a really positive experience, so we're really pleased that you love your new purchase. Thanks so much for your review and comments.
Kind regards,
Superdry Care
Nice and easy
Nice and easy, but I prefer collecting in store can try if a size is right, and don't need to deal with couriers leaving parcels on the pavement
September 7, 2022
Fantastic Experience
I went into store, tried on a dress but needed another size, the great staff in the Watford branch couldn’t have been more helpful. They ordered what I needed online and arranged for it to be delivered to store. A few days later I received notification that it had arrived. Picked up and was once again treated like a valued customer in store. Fab customer service with a genuine smile is so rare. Thank you Watford crew.
August 19, 2022
Reply from Superdry - Watford
Hello Heather,
Thank you for taking the time to leave a review. We always do our best to give our customers a positive experience, so we're really pleased that everything has gone smoothly. Thanks so much for taking the time to give us your feedback.
Superdry Care
Perfect service!
July 11, 2022
Reply from Superdry - Watford
Hello Kerasia,
Thank you for taking the time to give us your feedback. We always do our best to give our customers a positive experience, so we love to hear from happy customers. Thanks again for the review. We really appreciate it.
Superdry Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.