Superdry US Reviews 30,490

Fast shipping and great customer service having a good experience shopping
Thank you!!

I got hoodie which is defected because threads come out.

Great coat but had a small defect

it was great dealing with you guys great price beautiful product came quick enough… Thank you

The customer care service is very late in responding. Not that active compared to other companies

I paid shipping for my first purchase and then after got a coupon. Coupon should be for first purchase. The SLIM fit coat was huge and shapeless. Then I had to pay shipping to send it back. Not going to be a repeat customer.

We were very upset with return policy, as we were not sure we won’t get shipping fee back when we return the item and also if we need to return we need to pay for shipping label, this is so insane.

I really enjoy my experience when shopping at Superdry weather it is in store or on line. The customer service in-store on 34th street, I have experienced to be professional and friendly. I try to check the location every season. I love the quality, integrity and style of the garments. I am always able to find something I really can not do without to build my wardrobe. I noticed whenever I wear something from them I Always get compliments on it. In closing I would say please continue with the Integrity and Quality first and foremost. I also do enjoy a good sale. Lol Sincerely Dana L Brown.

Shipping was delivery was fast. From the U.K to Illinois, U.S in a few days.

I only received one of the shirts i ordered. But i do love super dry flannel shirts.

Received damage pair of pants. The only options they gave me were to accept %10 off or return and buy again, this option required me to pay shipping twice. The %10 off is no different than the discount they send out after you order. Maybe I’m old but I feel if you spend $150 on a pair of pants, and they show up damaged, they should offer to send another pair out right away and immediately give you a return shipping label. Now I’m sitting here with damaged paints and have to decide to live with it or risk sending them back maybe getting a refund. I’m not impressed. Don’t think I’ll ever purchase from SuperDry again. Sucks because I was actually planning on buying several more pair of these, but not with this bad experience.

Your products are always awesome ,guys! Keep on doing thus way !

Illogical return policy of requiring advanced payment for shipping returned item back, why not just deduct from total refunded?

I never got the package and I got in touch with customer service and I still haven’t Hurd back and it’s been a few days already

This wonderful Afghan coat is for my grandfather who turns 21. I’m so excited to see her in it.

Everyone loved it and I loved wearing it.

My son loves these sweatshirts! They are true to size, comfy, and wash well. This is his third Super Dry sweatshirt and I know he wants more! Thanks for great quality and timely shipping!

They never would read my full email until the fifth email I sent in all caps saying read my full email. All I asked was to double check the address I was mailing a return to because the address they gave me auto corrected to something different. This was a gift from Christmas so I wasn’t able to just submit a return on the website.

I love the jacket and the quality the size run small and the customer service in the store very bad they refused to exchange my jacket just because I purchased it online saying they can only do return but I needed my jacket at this point because the weather was very cold and jacket came with broken zipper which is not my fault