Superdry US Reviews 30,490

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 491 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting their durability and premium feel. Many appreciate the stylish designs and the warmth provided by items like jackets. Reviewers often find the delivery service to be quick, with some orders arriving sooner than expected. However, a significant number of people were dissatisfied with the customer service, reporting difficulties in reaching representatives and resolving issues. Some customers also experienced problems with orders, including incorrect items being sent, damaged goods, or packages not arriving. There are also consistent concerns about product sizing, with many finding it inconsistent or different from expected, and a lack of clear sizing information.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers praised the high quality,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high quality of materials, such as... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast... See more

Order

Clients share negative opinions on order experiences, with many reporting issues such as never receiving... See more

Customer service

Users describe negative interactions with customer service. Many reviewers report difficulties reaching... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought two long sleeve T-shirts. When they arrive one was made in Turkey and the other was made in India. The one from Turkey was great. The one from India is unsatisfactory. The Turkish cotton is n... See more

Rated 3 out of 5 stars

here is my honest opinion. you guys make some good stuff, like i wear superdry daily....BUT you have a real problem with sizing like some of your shirts are XL and fit perfect, then ill wear a small i... See more

Rated 4 out of 5 stars

The company did a fantastic job in handling my order. Honestly I was a bit uneasy being that I really never heard of your company . My grandson wanted a coat from them. I have to say they were very... See more

Rated 4 out of 5 stars

Comfortable, though perhaps a tad snug in the waist. The drawstrings at the bottom of the pants may be stylish, but are rather impractical. In general I’m happy with these pants.


Company details

  1. Beauty & Well-being

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info


3.4

Average

TrustScore 3.5 out of 5

30K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered the Everest bomber jacket and…

I ordered the Everest bomber jacket and I was send a totally different jacket. I message customer service on the website and I didn’t get a response until after a week. I was told to return by mail or go to store to return or an exchange.Now I have to travel to the store to try and get an exchange because my daughter really wants the jacket. This is a big inconvenience for me. I don’t think I’ll ever order any from your website ever again. I understand people make mistakes but this was a big mistake, and customer service took way too long to respond to my message.

January 30, 2026
Rated 4 out of 5 stars

Nice fit

Nice fit. XS for petite women. I'm 5'2 and 130. Only issue not warm enough for January winter. Need another layer underneath.

January 29, 2026
Rated 5 out of 5 stars

The fit is as expected and the delivery…

The fit is as expected and the delivery came quicker than expected. I had to order one size larger than my usual size and thanks to online recommendations I was able to do that. Very satisfied with quality of materials.

January 28, 2026
Rated 5 out of 5 stars

Built for the cold

I have had many different types of coats and jackets, but these jackets are the best that I have worn. When you put it on, it like a fortress against the cold environment

January 28, 2026
Rated 2 out of 5 stars

The selection is missing the edge that…

The selection is missing the edge that the old company had. Even a few 70s retro looking items would break up the dull generic preppy yawnfest that you offer currently. Please give it some thought. Thank you and good luck.

January 28, 2026
Rated 1 out of 5 stars

Highly don’t recommend

I paid through Apple Pay which automatically enters your information. Somehow my shipping and billing address got changed to an unknown address. I don’t know how but I was still charged & never received my order and they won’t refund me. I’m highly disappointed I will never buy from this company again

January 26, 2026
Rated 1 out of 5 stars

Horrible experience

Horrible experience. Will never ever shop with this awful company again. Buyers located in the US, this company DOES NOT HAVE ANY CUSTOMER SUPPORT!! You have to send emails ONLY !! If you never received your package or have ANY issues , you are ALONE with TOTAL IGNORANCE from the company. Stay away !

January 22, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look