I bought two long sleeve T-shirts. When they arrive one was made in Turkey and the other was made in India. The one from Turkey was great. The one from India is unsatisfactory. The Turkish cotton is n... See more
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Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
Unit 60 The Runnings, GL51 9NW, Cheltenham, United Kingdom
- customerserviceus@superdry.com
- www.superdry.com/us
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I got wrong item and chat with custom…
I got wrong item and chat with custom service,no response for 3weeks
I ordered the Everest bomber jacket and…
I ordered the Everest bomber jacket and I was send a totally different jacket. I message customer service on the website and I didn’t get a response until after a week. I was told to return by mail or go to store to return or an exchange.Now I have to travel to the store to try and get an exchange because my daughter really wants the jacket. This is a big inconvenience for me. I don’t think I’ll ever order any from your website ever again. I understand people make mistakes but this was a big mistake, and customer service took way too long to respond to my message.
The worst experience ever
The worst experience ever. After almost a Month of my purchase I did not receive it yet.
Nice fit
Nice fit. XS for petite women. I'm 5'2 and 130. Only issue not warm enough for January winter. Need another layer underneath.
I love my coat
The fit is as expected and the delivery…
The fit is as expected and the delivery came quicker than expected. I had to order one size larger than my usual size and thanks to online recommendations I was able to do that. Very satisfied with quality of materials.
Built for the cold
I have had many different types of coats and jackets, but these jackets are the best that I have worn. When you put it on, it like a fortress against the cold environment
The selection is missing the edge that…
The selection is missing the edge that the old company had. Even a few 70s retro looking items would break up the dull generic preppy yawnfest that you offer currently. Please give it some thought. Thank you and good luck.
item out of stock but still available…
item out of stock but still available in website
Highly don’t recommend
I paid through Apple Pay which automatically enters your information. Somehow my shipping and billing address got changed to an unknown address. I don’t know how but I was still charged & never received my order and they won’t refund me. I’m highly disappointed I will never buy from this company again
I love it
My order delivered even before the delivery date, it was perfect no damaged
Horrible experience
Horrible experience. Will never ever shop with this awful company again. Buyers located in the US, this company DOES NOT HAVE ANY CUSTOMER SUPPORT!! You have to send emails ONLY !! If you never received your package or have ANY issues , you are ALONE with TOTAL IGNORANCE from the company. Stay away !
Love the coats/jackets..
Love the coats/jackets... and on my recent purchase, even the zipper works well
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