Superdry US Reviews 30,490

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 491 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting their durability and premium feel. Many appreciate the stylish designs and the warmth provided by items like jackets. Reviewers often find the delivery service to be quick, with some orders arriving sooner than expected. However, a significant number of people were dissatisfied with the customer service, reporting difficulties in reaching representatives and resolving issues. Some customers also experienced problems with orders, including incorrect items being sent, damaged goods, or packages not arriving. There are also consistent concerns about product sizing, with many finding it inconsistent or different from expected, and a lack of clear sizing information.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers praised the high quality,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high quality of materials, such as... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast... See more

Order

Clients share negative opinions on order experiences, with many reporting issues such as never receiving... See more

Customer service

Users describe negative interactions with customer service. Many reviewers report difficulties reaching... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought two long sleeve T-shirts. When they arrive one was made in Turkey and the other was made in India. The one from Turkey was great. The one from India is unsatisfactory. The Turkish cotton is n... See more

Rated 3 out of 5 stars

here is my honest opinion. you guys make some good stuff, like i wear superdry daily....BUT you have a real problem with sizing like some of your shirts are XL and fit perfect, then ill wear a small i... See more

Rated 4 out of 5 stars

The company did a fantastic job in handling my order. Honestly I was a bit uneasy being that I really never heard of your company . My grandson wanted a coat from them. I have to say they were very... See more

Rated 4 out of 5 stars

Comfortable, though perhaps a tad snug in the waist. The drawstrings at the bottom of the pants may be stylish, but are rather impractical. In general I’m happy with these pants.


Company details

  1. Beauty & Well-being

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info


3.4

Average

TrustScore 3.5 out of 5

30K reviews

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Rated 2 out of 5 stars

Lack communication

I love the jacket. However, I sought to return an item and, despite still being in the return window, I am being told (via website) that I cannot. I've messaged Customer Care 4 days ago and have not rec'd a response.

January 19, 2026
Rated 5 out of 5 stars

Great service

Shipping delivered the jacket right in time before the snow and ice storm. I forgot to apply a discount code to my order and customer services was kind to apply the code for me.

January 19, 2026
Rated 5 out of 5 stars

Great jacket

Great jacket. This is my third jacket of the same similar model I have bought from superdry and I love the quality. It last me a while. Though I would say after few years of use it does take some wear and tear but still usable.

I recommend it. Personally I love how its thin and comes with 3 layers. Without appearing as puffy like most jackets.

January 9, 2026
Rated 5 out of 5 stars

coat

the jacket is very comfortable and big. true to size but also very big. great quality, get medium if you like big hoodies under your jacket !

January 8, 2026
Rated 1 out of 5 stars

Absolutely horrible

Absolutely horrible. Trying to intiate a return and I am not getting a hold of any customer service rep. SLA for reply is over 7 days. They are also not processing returns as their return portal is depreciated. THis is extremely bad customer experience

January 6, 2026
Rated 5 out of 5 stars

I am so happy with the jacket

I am so happy with the jacket that I got. The material is high quality and the sizing was perfect! I was looking for this type of coat for so long but the one from here is absolutely perfect.

January 5, 2026

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