I bought two long sleeve T-shirts. When they arrive one was made in Turkey and the other was made in India. The one from Turkey was great. The one from India is unsatisfactory. The Turkish cotton is n... See more
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Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
Unit 60 The Runnings, GL51 9NW, Cheltenham, United Kingdom
- customerserviceus@superdry.com
- www.superdry.com/us
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Very quick shipment I’m very happy with…
Very quick shipment I’m very happy with my purchases
It was wonderful
It was wonderful! They delivered the products right on time with the schedule!
Lack communication
I love the jacket. However, I sought to return an item and, despite still being in the return window, I am being told (via website) that I cannot. I've messaged Customer Care 4 days ago and have not rec'd a response.
I’ve been of Superdry for years
I’ve been of Superdry for years, and they never disappoint. The quality of their clothing is outstanding- the fabric feels premium.
Great service
Shipping delivered the jacket right in time before the snow and ice storm. I forgot to apply a discount code to my order and customer services was kind to apply the code for me.
Package never arrived
Everything was great the item came on…
Everything was great the item came on time great quality product. The wind don’t blow through it. I like it.
Got it just in time for the winter…
Got it just in time for the winter storm! Great jackets! Super warm
VERY WARM AND COZY!
Great jacket
Great jacket. This is my third jacket of the same similar model I have bought from superdry and I love the quality. It last me a while. Though I would say after few years of use it does take some wear and tear but still usable.
I recommend it. Personally I love how its thin and comes with 3 layers. Without appearing as puffy like most jackets.
coat
the jacket is very comfortable and big. true to size but also very big. great quality, get medium if you like big hoodies under your jacket !
Absolutely horrible
Absolutely horrible. Trying to intiate a return and I am not getting a hold of any customer service rep. SLA for reply is over 7 days. They are also not processing returns as their return portal is depreciated. THis is extremely bad customer experience
NO REGRETS!! :)
It came pretty quick, the packaging was great, there was no disappointment, i am truly intrigued with my order! :)
Closes are not brand new
Closes are not brand new or probably sitting in the warehouse for years as they're molded
I am so happy with the jacket
I am so happy with the jacket that I got. The material is high quality and the sizing was perfect! I was looking for this type of coat for so long but the one from here is absolutely perfect.
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