Superdry US Reviews 30,490

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 491 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting their durability and premium feel. Many appreciate the stylish designs and the warmth provided by items like jackets. Reviewers often find the delivery service to be quick, with some orders arriving sooner than expected. However, a significant number of people were dissatisfied with the customer service, reporting difficulties in reaching representatives and resolving issues. Some customers also experienced problems with orders, including incorrect items being sent, damaged goods, or packages not arriving. There are also consistent concerns about product sizing, with many finding it inconsistent or different from expected, and a lack of clear sizing information.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers praised the high quality,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high quality of materials, such as... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast... See more

Order

Clients share negative opinions on order experiences, with many reporting issues such as never receiving... See more

Customer service

Users describe negative interactions with customer service. Many reviewers report difficulties reaching... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought two long sleeve T-shirts. When they arrive one was made in Turkey and the other was made in India. The one from Turkey was great. The one from India is unsatisfactory. The Turkish cotton is n... See more

Rated 3 out of 5 stars

here is my honest opinion. you guys make some good stuff, like i wear superdry daily....BUT you have a real problem with sizing like some of your shirts are XL and fit perfect, then ill wear a small i... See more

Rated 4 out of 5 stars

The company did a fantastic job in handling my order. Honestly I was a bit uneasy being that I really never heard of your company . My grandson wanted a coat from them. I have to say they were very... See more

Rated 4 out of 5 stars

Comfortable, though perhaps a tad snug in the waist. The drawstrings at the bottom of the pants may be stylish, but are rather impractical. In general I’m happy with these pants.


Company details

  1. Beauty & Well-being

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info


3.4

Average

TrustScore 3.5 out of 5

30K reviews

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Rated 3 out of 5 stars

My son really like their clothes

My son really like their clothes. I think they are overpriced. He claims it's the quality. How much quality can they be? They are made in China. I find it obscene that what they paid someone pennies to make costs $75. 1,0000% markup really offends me. I mean the clothes are ok but...

February 3, 2025
Rated 1 out of 5 stars

I received my order damaged

I received my order damaged. There was a complete button missing from my jacket that I purchased for over $200. I tried to reach out to super dry and of course I haven’t gotten no response and it has been over a week.

December 30, 2025
Rated 5 out of 5 stars

Best Gift Ever!…

This was a gift my granddaughter loved it said favorite brand backpack as the back support is awesome and the color just fabulous

December 29, 2025
Rated 1 out of 5 stars

They left the security tag attached

The coat took weeks to arrive, which is to be expected for overseas orders as we are in the US and it was being shipped from the UK from what I could gather. However, the coat arrived with the security tag still on. My son only had an old coat with holes in it to wear, and it’s been several weeks since an ongoing back-and-forth with customer service without anything being resolved. So now he has this new coat that he was gifted and he can’t wear it. And there are no superdry locations anywhere near us. They should have immediately issued a store credit or sent a new coat. The customer service has left us very frustrated and my son stuck in a too small coat with holes.

December 29, 2025

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