Superdrystore Reviews 

1,919
TrustScore 3.5 out of 5

3.5

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Rated 4 out of 5 stars

Im not used anymore to pay for delivery when buying with local online store with value of 100€ plus Beside that delivery and shopping experience was ok

Rated 4 out of 5 stars

I am always impatiently waiting for package from Superdry. No matter if I am buying by your site/store or zalando. I also found some issues in shopping via mobile phone, and needed to switch to lapt... See more

Company replied

Rated 1 out of 5 stars

The company doesn’t seem to care about deliveries at all, but does care about getting rated. A parcel has stuck in the middle of nowhere with no chance to get info about it, but there are a lot of re... See more

Company replied

Rated 5 out of 5 stars

I've been wearing SD clothes for over 10 years. The build quality of the clothes is still at a high level. I really like sweatshirts and t-shirt. Sometimes Superdy`s clothes costs a lot compared to th... See more

Company details

  1. Shopping & Fashion

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.5

All reviews

(1,919)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

There were scratches on the glasses

There were scratches on the glasses, but delivery time was good

August 17, 2022
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Reply from Superdrystore

Hi Jakub,
Thank you for sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really sorry that we got it wrong this time. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind Regards,
Superdry Care

Rated 5 out of 5 stars

All was perfect

All was perfect, quick delivery of jumpsuit which is great, fits perfectly and made from really nice fabric. True bargain in the sale price.

August 22, 2022
Rated 2 out of 5 stars

The order took over a week to arrive

The order took over a week to arrive. Status updates were rare and inaccurate. I’d much prefer to have a physical store in Warsaw…

August 2, 2022
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Reply from Superdrystore

Hi Michal,
Thank you for your feedback.
Sadly we do not have a physical store in Warsaw at the moment. I'm sorry that you were not satisfied with the delivery services, I can see now that the parcel is successfully delivered.
Kind Regards,
Superdry Customer Care

Rated 3 out of 5 stars

Too long time of delivery grom UK to…

Too long time of delivery grom UK to Poland. Almost 2 weeks. Quality of product is good.

July 31, 2022
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Reply from Superdrystore

Hi Katarzyna,
Thank you for your feedback.
I am sorry that you are not satisfied with our delivery services. I can see now that the parcel is successfully delivered.
Kind Regards,
Superdry Customer Care

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