The shopping experience was smooth and easy. I tried to pay twice with ApplePay and it didn’t work, but had no problems with a card. I received my package within four days. The product was exactly as... See more
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The customerservice was excellent, even if I didnt buy anything today. I found a shirt, but the store didnt have my size, instead of ignoring me the staff helped me order correct size online. This was... See more
I think the color is very unclear it says pink, red , dark berry and de color in real life is like purple red, its plasty but still pretty and warm and comfortable wish it was more red tho
Company replied
Superdry canceled one item of my order after paying for it. Later, they did not offer any solution more than money refund when they delivery failed to reach me. They just said that now they parcel tha... See more
Company details
Written by the company
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
Unit 60 The Runnings, GL51 9NW, Cheltenham, United Kingdom
- +44 333 3212222
- care@superdry.com
- www.superdrystore.se
3.1
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Quick and easy
December 27, 2018
Unprompted review
The store has excellent clothes
The store has excellent clothes, great attendants and nice places. Online store is plenty of deals and even more complete catalog of sizes and colours. Fantastic store!
December 26, 2018
Unprompted review
Still waiting for delivery
Still waiting for delivery. Seven days have pasted and our son didn't get his Christmas present this year. Don't understand why the packet wasn't sent all the way instead of being kept at the terminal in Gothenburg.
Very disappointed.
December 26, 2018
Unprompted review
Have loved every single piece of…
Have loved every single piece of clothing from Superdry!
December 2, 2018
Unprompted review
Reply from Superdry SE
Good Afternoon,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our Customer Services team on 0333 321 2222 or at care@superdry.com.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Good quality clothing with nice design
Good quality clothing with nice design, I can only recommend them :)
November 27, 2018
Unprompted review
Great service
November 13, 2018
Unprompted review
Sizes on the website are definately not…
Sizes on the website are definately not compatibel with standard sizes, so you have to send it back (what a lot of people don´t do) Ordered on a Swedish website but they send it from Belgium. So you have to send it back where it comes from and need to pay for it, costs... 35Euro! First and last time I ordered from Superdry.
Is there someone who speaks or understand Swedish? Cause there are a lot of people complaining about the sizes. If there are a lot of European people sending back because of the size, it is logic to keep that in mind. You say that Superdry knows that their sizes are smaller than other brands, why don´t you point this on your website like Zalando does? UK uses other sizes than EU, but they are standard too, Google it! And the other thing a lot of people complain about is the high costs to send it back. We order it in Sweden but if it doesn´t fit with all your small sizes we have to send it back to Belgium and also need to pay for that. Hollister is free, Zalando is free, Junkyard is free, everything is free... Except Superdry. That´s why we call it Superdyr (=Swedish for superexpensive)
November 5, 2018
Unprompted review
Reply from Superdry SE
Hi
We apologise for the issues you have experienced with your recent order.
As there are no official British guidelines on sizing interpretations do vary from company to company. Superdry as a brand is intended to be slim fitting and this does result in our products being smaller than other brands.
We welcome all customer feedback and appreciate the time you have taken to review us. It is through feedback such as yours that we can address areas for improvement and continue to meet our customer’s needs.
Kind Regards,
Superdry Care.
Fast delivery.
September 22, 2018
Unprompted review
You guys have great quality products..
You guys have great quality products... however the delivery sucks. There was no option on the website to select my local (usual) parcel collection point, only the Nordpost depot (in the middle of nowhere) or a home delivery (which forces you to be home at inconvenient times). I had to call Postnord myself - then I was able to have it delivered to my local parcel pick-up.
September 20, 2018
Unprompted review
Quick delivery and great products.
September 18, 2018
Unprompted review
I quite impress about your fast…
I quite impress about your fast delivery. But even I stay in Sweden, I can't understand Swedish. It might better if you sent all information in English for my next time. Thank you for good service.
September 17, 2018
Unprompted review
Have to pay postage to return a…
Have to pay postage to return a product, not good.
September 16, 2018
Unprompted review
Sonens nya favorit
September 14, 2018
Unprompted review
Extremely nice clothes!
August 7, 2018
Unprompted review
Great clothes worse delivery
Great clothes, worse delivery.
When I received my package i was open and items were missing.
Superdry refounded what couldn’t be delivered again but i didn’t everything that i ordered.
Really helpful on the call center.
July 22, 2018
Unprompted review
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