Supersize Print Reviews 

I'm giving two stars because my canvas did arrive on time and the packaging was brilliant! I wish I could find boxes that protected my canvases like theirs do.
I had ordered a large cotton canvas version of a painting of mine for a client. However, on removing the canvas from the box, the smell of chemicals was overpowering. I have had the same smell when ordering vinyl banners for events, and this was just as 'toxic'. I found this strange as I had specifically ordered a cotton canvas which in my experience does not smell. I have been assured by 'customer service' that this is normal due to the printing process but there is no way in hell that I can charge money for this and it is currently after 5 days of being unwrapped, stuck in my garage where I have been assured that the smell will fade. I cannot see anywhere on their website that the canvas (cotton remember) will hold a chemical odour. So I am out of pocket and stuck with something I can't do anything with. On raising it with the company the fact that they do not issue refunds or returns was reiterated, regardless of me spending money with them in good faith. Interesting to note that the only reviews I read were on their website which are all jolly 5 star ratings! Sometimes you just have to swallow the fact that your products are a disappointment to the few that have high expectations based on the things they read on their website! So a lesson learnt for sure!!! I won't be using them again or recommending their products to any professionals that are thinking of using them on a business basis.

I ordered 2 size A0 (so quite large) prints, and they turned out better than I was expecting! I used the heavy duty satin finish and am really impressed! The photos used were of very high quality taken by professional photographer which probably helped with the quality of picture.
I will definitely be using this company again! Thank you!

I ordered two very large prints on canvas roll, they were copies of art work, I had the photos taken professionally and uploaded to the site. I paid for same day dispatch as I needed them quickly, when they arrived (after a week as they weren't dispatched the same day nor the next) the prints were awful, at this point i was already behind schedule and decided to paint the pictures again.
I didnt complain at this point as I wondered if I had done something wrong on my side, so decided with the next two I will make 100% sure the photo quality was even better than the last. So I proceeded with the second order, same day dispatch, similar sizes etc. They didn't dispatch for 3 days!!, when the prints turned up they were even worse than the first batch so I called and was told to email.
I had previously.sent two emails about the same day shipping cost which they never replied too.
I sent an email.with photos and Nothing. I've sent more emails and they just get ignored. I've wasted 100s of pounds with this company. Their customer service is appaling as is the quality of their prints. I will never use them again and do not recommend them at all.

B2B - I will not be using this company again to outsource any work!

I have used this site twice now, first order was perfect.
Second order was supposed to be a cut out life sized stand however my customer received a board which was not cut out at all and had no back-stand.

After not getting any response from the customer service email I phoned up to a rude member of staff telling me ‘well I don’t deal with that it’s on email only, we will send you a new order out’

My customer then received a back-stand on its own with no new cut out at all?

What was she supposed to do cut the photo out herself and attach the back-stand?
They have offered a credit note however because THEY got the order wrong twice, the birthday has now been and gone so why would she want another board, she wants a refund but now I am being ignored!

You advertise a fully functional product however this is not the case and your customer service is awful.

I will never be using this company again for any of my cut out orders!

I have been using Supersize Prints for many years and would not even dream of going anywhere else now... Their service is excellent and their quality has always been fabulous. As part of my work as a pro-photographer I often get asked to prepare prints, especially on Acrylic, for many of my corporate customers. Some of these are very challenging to print (a lot of night-time architectural scenes or products shot sitting on black glass with subtle reflections etc.) and the team always manage to get the best results possible for me. I would not hesitate to recommend them to anyone.

My husband colourised a photograph from circa 1810 of my great grandparents, Supersize printed it on canvas and I couldn't be more thrilled however, I mistakenly laid the first print down on a greasy surface and was heartbroken, Supersize were incredibly sympathetic and rushed another canvas off to me immediately, what fantastic service!

At no point during the checkout process do they advise they impose disproportionate charges to deliver to Mainland Scotland.

The Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 ("CCR 2013") require all delivery charges must be shown prior to ordering, and an online seller must indicate them "clearly and legibly, at the latest at the beginning of the ordering process" (Reg. 14(6))

Instead they message you having taken your money for the order - holding onto it and demanding more money to fulfil the contract.

I was advised afterwards that they should not be doing this and I have the right to have these charges refunded - they refused (interestingly, other companies have done so) then basically ignored multiple emails having said they'd "speak to a manager" and not replied for months.

I do also wonder what manager they're speaking to, as the first eMail was to a director of the company... but they chose to ignore it.

Every now and again you come across a company that is a real pleasure to deal with. I have used Supersize print many times and their helpfulness and service has always been excellent.
They even helped out when I got an order wrong

Happy with recent large size print from this company, had problems with it damaged during transit, twice! After supplying photographic evidence of the damage each time, a replacement was speedily sent out. Have no complaints about the service

A slight mistake, rectified in less than 24 hours. Now have cutouts of much missed grandchildren all over the house.... thankyu

Best service ever!!! I was unable to spend Christmas with my family (I live aboard) but wanted to still be there in sprite, so went online to find a company that would help me to ensure a good laugh for my family on Christmas Day. I have to say the service from supersize print was amazing, really simple process, just uploaded my pic selected what I needed and was even able to ask them to add a ‘not to be opened until the 25th’ on the delivery box. They were extremely helpful, quick and the end result was amazing... my family got a right laugh out of it... apparently the best Christmas present ever 😂😂😂 thanks for making our Christmas xx

Absolutely awful service. Wish I could give zero stars.
A print was never delivered but returned to them. No response to numerous emails . Eventually spoke to someone on the phone who actually put the phone down on me.
Avoid .

One star because I cannot give less.
Hide behind unfair T&C which basically says that they can print any old garbage and you have to accept it, no refunds.
Would never consider using again.

Product not as described and no attempt made to resolve the problem, 'customer services' now ignoring emails. Will never use them again.

Brilliant! We had a set of Crib figures about 1 ft high. Supersize blew them up to life size and printed them on alloy sheeting. The result was incredible. Go to the Beacon Parish website to see a video of them. From my experience I would recommend them highly.

Helped me complete a 5 year goal with great service, quality product and fantastic delivery. Will be back for my next project in 2021. would highly recommend them

I ordered 3 A1 size outdoor signs to go into clip frames. On opening one was severley warped. On contacting them they basically blamed me and are now not answering my emails. since the first email one of the other signs has now began to warp so clearly a manufacturing issue. Now not answering emails. Do not use this company poor quality products and terrible customer service. Take your business elsewhere.

I lost my client because this job went so wrong. I spent ages trying to upload one large image in two sections with no luck. So paid a designer to upload my art work. Still not possible - turns out there was a glitch on their site- confirmed by them.
Ordered a Vinyl and had to ship to Paris.
Shop fitters could not get Vinyl to adhere - low tack should stick so tried different surface and no luch - fell off - both pieces. Had to urgently reorder this same order on paper and reship to Paris and missed the opening.
No apology and not willing to accept any responsibility or pay any compensation.
Cost me double my original quote through no fault of mine.

I ordered a life size cutout the size of a man as a gift, 178cm High (standard size) and paid £54.94 for this and it arrived as 105.200cm high and 74.400 in width which is not a size you can select on the website, you would actually have to type these measurements into the Custom size box (surely I would know if I was entering these actual bespoke measurements!!!) When I contacted them regarding this, the response was this is what I ordered which I clearly did not. I did not make up some random measurements, I just wanted a life size cutout. They have since ignored my email asking to explain so now I am left with a 3ft man cardboard cutout which is no use to anyone.

Excellent quality at reasonable price. Postage perhaps a little high but very pleased overall. Thank you.