Supersize Print Reviews 

Very poor customer service. Ordered a canvas print for a Xmas present and paid extra for same day dispatch & next day delivery to arrive on the 24th December. Print didn't arrive until the 27th and it was not satisfactory. This was partly my error as I had selected the wrap option without having enough background on my photo to allow for this. However this was not clear at the time of ordering and only after contacting the company did I understand my error. The company have taken a long time to look into my complaint even though I told them I was anxious to resolve the embarassment and disappointment of not being able to give my friend their Xmas present on time. After many communications over 2 weeks they have finally refused to send me a new print at a discounted price and only offered to refund £2 towards the excess postage. The poor customer service and excessive delays has meant that I remain unhappy and dissatisfied and have had to re-order my print elsewhere at a cheaper price and will neither use nor recommend this company in the future.

Excellent product; customer service (response to a question I asked before ordering) was fast & helpful; delivery was fast & smooth. Highly recommended.

I was thoroughly pleased with the canvas photo print I ordered and received, so much that I have ordered a second print!!

I've been using Supersize Print for years. Their products are great. Their prices good. Customer service is good. But their website still leaves a lot to be desired, especially the whole checkout experience. The website looks like it is from the early days of the internet. And that's despite their improvements over the years. The process of choosing a product and getting a price is OK, it works well enough, but it feels a little archaic compared to more recent website experiences. However, it is what happens after you choose a product. The process is just so poor, down to being asked to provide the delivery address both on the website and on paypal and then being told *after* you have done this and paid that you should ignore the delivery address in paypal. If Supersize had a properly functioning website they would have programmed it to pass the delivery address through to paypal.

Then after payment if you want a proper invoice you have to email them to get one! Also they allow it to be possible to choose a delivery method that is not suitable for your product. When you do this you get an email (or call, can't remember which) telling you that it is not possible to use that delivery method and you have to pay more to use another. And then the process of paying the extra is ridiculously unintuitive as you have to add it as a product to the basket and go through the whole paypal malarkey again!! Nightmare. I've told them about many of their issues over many years. They simply ignore me.

They are a family run business and it shows. Such businesses are often very slow to change and have their 'little ways of doing things' and they can't change it because uncle Pete will not be happy.

If it were not for the fact that their products are great and their prices too, I really would be using someone else. Such a shame as they have all the makings of an otherwise very good company. Note also that they do not use objective online reviews like Trustpilot (I had to add their website here myself), all their reviews are on their own website - vetted no doubt.

Supersize Print, if you are reading this, I'm writing this in the hopes that you might change. For my business I use many suppliers of print for all kinds of things and so I know how an ordering process should work (not to mention that I also design websites for a living). Take my advice, have a go at ordering something from printedeasy.com and see how a great website should work. I mean actually order something so you get the full ordering process and also get to see your online account with all the details of all your orders including downloadable pdf invoices. It isn't rocket science!!!