SurfStitch Reviews 

7,314
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Don’t know why the reviews are so low, just got a whole bunch of new surf threads shipped super quick at a big discount. 5 stars from me.

Rated 5 out of 5 stars

Managed to ship from Australia in one week. Very happy used the Halloween discount code and got 31% off as well as a first purchase discount. Did not expect to actually receive the products based on o... See more

Rated 1 out of 5 stars

No customer service when something goes wrong, as it has with my most recent order. I’ve sent them a couple of messages using the portal on their website, but have not received a reply. There is no ph... See more

Rated 1 out of 5 stars

If I could I would give zero starts! Appalling customer service!!! I ordered something on 9december to arrive before Christmas, no one answers the phone, replies to emails or chats. There’s no way I c... See more

Company details

  1. Clothing Store

About SurfStitch

Information provided by various external sources

SurfStitch Europe brings you a vast range of products, from the top surf and fashion brands, all delivered super-fast and with piece-of-mind 100-day returns.

Choose from from over 250 brands including Obey, Carhartt and The North Face, and with new products arriving daily, you can shop with confidence and grab the latest surf, fashion and snow gear online today!

Exclusive brands & products!

In addition to all your favourite surf and street brands, SurfStitch stocks a comprehensive range of unique Australian and European boutique brands.

Expert knowledge and advice!

Looking for expert advice for all your technical purchases? Our customer services team has all the insider know-how to make purchasing surfboards, snowboards and wetsuits a breeze.


Contact info

2.1

Poor

TrustScore 2 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(7,314)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick

Surfstitch Europe's customer service replies promptly, and has great options for buyers returning goods from Australia

May 1, 2015
Unprompted review
Rated 4 out of 5 stars

the delivery

It's a little bit strange from France to UK to go trough Spain and Belgium but everything is correct

April 30, 2015
Unprompted review
Rated 5 out of 5 stars

Eficient

Very impressed with who fast everything was delivered in perfect conditions

April 27, 2015
Unprompted review
Rated 5 out of 5 stars

Great shop

This shop has awesome selection of surf and skate brands, offers great prices and super fast delivery. Highly recommended.

April 27, 2015
Unprompted review
Rated 4 out of 5 stars

Nice

Nice fast service, My first order, so nothing much to say, everything went fine.

April 27, 2015
Unprompted review
Rated 2 out of 5 stars

Not too bad

All good apart from the face the board pad came unwrapped from its packaging. Bit strange.

April 27, 2015
Unprompted review
SurfStitch logo

Reply from SurfStitch

Hi Shannon,

Thank you for taking the time to leave your review.

We are slightly unsure what you mean, about what came unwrapped?

If you email us on customerservice-eu@surfstitch.fr we are more than happy to help you sort this out, if there was a problem with the item!

Kind regards,

The SurfStitch Team

Rated 5 out of 5 stars

Perfect service...

I like surfstich because theres a lot to choose from, good prices and quick senders, in a couple of days I receive the package at home. Try you won't regret.

April 24, 2015
Unprompted review
Rated 5 out of 5 stars

Great service

Delivery to Slovakia, easy, fast, without issues. Recommending SurfStitch to everyone.

April 23, 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look