Don’t know why the reviews are so low, just got a whole bunch of new surf threads shipped super quick at a big discount. 5 stars from me.
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See what reviewers are saying
Managed to ship from Australia in one week. Very happy used the Halloween discount code and got 31% off as well as a first purchase discount. Did not expect to actually receive the products based on o... See more
No customer service when something goes wrong, as it has with my most recent order. I’ve sent them a couple of messages using the portal on their website, but have not received a reply. There is no ph... See more
If I could I would give zero starts! Appalling customer service!!! I ordered something on 9december to arrive before Christmas, no one answers the phone, replies to emails or chats. There’s no way I c... See more
Company details
About SurfStitch
Information provided by various external sources
SurfStitch Europe brings you a vast range of products, from the top surf and fashion brands, all delivered super-fast and with piece-of-mind 100-day returns.
Choose from from over 250 brands including Obey, Carhartt and The North Face, and with new products arriving daily, you can shop with confidence and grab the latest surf, fashion and snow gear online today!
Exclusive brands & products!
In addition to all your favourite surf and street brands, SurfStitch stocks a comprehensive range of unique Australian and European boutique brands.
Expert knowledge and advice!
Looking for expert advice for all your technical purchases? Our customer services team has all the insider know-how to make purchasing surfboards, snowboards and wetsuits a breeze.
Contact info
40150, SOORTS-HOSSEGOR
- +33 (0)5 58 73 24 24
- customerservice-eu@surfstitch.fr
- www.surfstitch.com
2.1
Poor
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from SurfStitch
Hi Catherine,
Thank you for taking the time to leave the great review! We hope you had a great weekend, and maybe even had opportunity to wear the coat?
Best Regards,
The SurfStitch Team
Excellent service and price are excellent!
I never encountered any Problem Shopping online in Surfstitch.
Price are really cheap, especially with the combined coupons.
Items are great too!
And delivery is fast!
I already have recommended Surfstitch to my friends!
Thanks, Surfstich!
April 15, 2015
Unprompted review
Reply from SurfStitch
Hi,
Thank you, we are glad you are happy with our products and service, and also thank you for recommending us to your friends!
Have a great day!
Kind Regards,
The SurfStitch Team
Perfect
I've tried a couples of sites like this but I think that this is the best for many reasons like products quality and the shipments costs and speed as well.
April 15, 2015
Unprompted review
Reply from SurfStitch
Hi Christian,
Thank you, we are glad you thing our site is the best - we agree with you!
Have a nice afternoon, and we hope to see you back on SurfStitch.com soon!
Best Regards,
The SurfStitch Team
Had to pay to return the stuff that didn't fit
bit bummed that a lot of my orders didn't fit and now unlike many online retailers i have to pay for the return postage. Sent it back ages ago. Where's my money ? 😡
April 15, 2015
Unprompted review
Reply from SurfStitch
Hi,
We are sorry if you are disappointed in the returns policy Gavin. We do offer free delivery for most orders, but currently not free returns.
We are still waiting for the UK returns to arrive here in the French warehouse, as everything gets forwarded by DHL from the UK depot. For some reason this week they are delayed, apologies for that.
As soon as we have your return, you will receive an email confirming this.
Kind Regards,
The SurfStitch Team
Reply from SurfStitch
Hi Carlos,
Thank you, we are very happy that you are pleased with your purchase, and we are looking forward to having you back on our site soon for your next purchase!
Best Regards,
The SurfStitch Team
All perfect
They are awesome, I make an error and they help me to correct it and cancel the worst order
April 15, 2015
Unprompted review
Reply from SurfStitch
Hi,
Aah, thank you! Our friendly Customer Service team are always happy to help! :-)
Have a great afternoon!
Best regards,
The SurfStitch Team
Reply from SurfStitch
Hi,
Thank you for taking the time to leave your review!
We are always happy to hear when our customers are pleased with our store. :-)
Best Regards,
The SurfStitch Team
Marvelous
I buy from you for a very long time and I'm really happy with it. Fast delivery and good prices. Thank you
April 14, 2015
Unprompted review
Reply from SurfStitch
Hi,
Thank you for being a loyal customer!
Have a nice afternoon Ruben! :-)
Kind Regards,
The SurfStitch Team
North Face Fleece
Excellent fleece lovely and cozy and true to size. Would definitely recommend Surf Stitch they kept me informed of my delivery and were very professional.
April 14, 2015
Unprompted review
Reply from SurfStitch
Hi,
Thank you, we are happy you liked your fleece and the service!
We are looking forward to having you back on SurfStitch.com soon for your next purchase!
Kind regards,
The SurfStitch Team
good kwality
remarks:
-good website
-nice prices
-great welcome bonus!
-quick order processing and delivery time.
April 14, 2015
Unprompted review
Reply from SurfStitch
Hi Bobbie,
Thank you for your list of great remarks, we are very pleased that you like what SurfStitch has to offer!
Have a great week Bobbie!
Kind regards,
The SurfStitch team
almost perfect
... only one remark: why don't you provide a prepaid shipping label for changes?
April 14, 2015
Unprompted review
Reply from SurfStitch
Hi,
Thank you for taking the time to leave your review.
Free Returns is something our Project Team is talking about, so we'll see, it may happen!
Kind Regards,
the SurfStitch team
Good service
I was very happy to find the item on SurfStitch - having looked for it for some time. Delivery was prompt. Maybe this is not the place - but an ability to review individual items would be very useful.
April 14, 2015
Unprompted review
Reply from SurfStitch
Hi,
Thank you, we are glad you found what you were looking for on SurfStitch.com!
It's a good idea to be able to review individual items, we have forwarded your idea to our Project Group. :-)
Best regards,
The SurfStitch team
Reply from SurfStitch
Hi,
Wow, super fast! :-)
We hope you like the board!
Best regards,
The SurfStitch Team
Good web shopper
I was fine to buy from Surfstitch.
The item arrived enters the specified time and in excellent condition.
April 13, 2015
Unprompted review
Reply from SurfStitch
Hi,
Thank you, we are glad you are happy with your order!
Have a nice week!
Best regards,
the SurfStitch team
Trust at all levels
When we buy something without being in a store, that is eye to eye, we need to have absolute confidence in the service, the commercial support, ensuring a fast delivery and ultimately receive the items in excellent condition. This is what happens when you buy in the Surfstitch.com.
Highly recommended.
April 10, 2015
Unprompted review
Reply from SurfStitch
Hi,
We are so pleased you like shopping at SurfStitch.com!
We wish you a great week Luis, and we'll see you again soon on SurfStitch.com :-)
Best Regards,
The SurfStitch Team
Great service
Arrived on time with plenty of text options to reschedule delivery for the customers convenience.
And a great price!
April 10, 2015
Unprompted review
Reply from SurfStitch
Hi Jamie,
Thank you for taking the time to leave your 5 stars, much appreciated! :-)
See you again soon on SurfStitch.com!
Kind regards,
The SurfStitch Team
great clothes, prompt delivery
my first experience of using SurfStich was excellent. The items arrived promptly – the tracking service is excellent – and were perfect. What a stress free way to shop.
April 10, 2015
Unprompted review
Reply from SurfStitch
Hi,
Thank you for your great review!
Who wants stress when shopping? We are glad you had an excellent and stress free experience shopping at SurfStitch.com, and we hope to see you back on our site again soon!
Best regards,
The SurfStitch Team
Reply from SurfStitch
Hi Shane,
Thank you for the recommendation, much appreciated!
Best Regards,
The SurfStitch Team
Acceptable
I had a litle problem but not with surfstitch, was with dhl ... but your work was amazing ... tks
April 9, 2015
Unprompted review
Reply from SurfStitch
Hi Pedro,
We are sorry you had a small problem with DHL. It happens, but not very often.
Thank you for calling us Amazing though! :-)
Kind Regards,
The SurfStitch team
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