I had a problem with my domain redirection and i was writing to the live chat from Surftown. My supporter was Henrik D. He was very friendly and he solved my problem in 5 minutes. Super job Henrik... See more
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See what reviewers are saying
Henrik was very patient and helpful. I have to wait further for an email to solve the problem he didn't have access to solve online.
Any company are randomly challenged by unforseeable problems, but the trustworthyness for me is then how they handle such challenges, and in particular how the clients are informed and supported on-li... See more
Company replied
Seriously.. these guys are the best support ever! Especially with things like wordpress and my knowledge is very limited.. screwing things up is what im best at.! and surftown support always has my b... See more
Company replied
Company details
About Surftown
Information provided by various external sources
Surftown leverer kvalitetshosting til din hjemmeside og e-mail. Vi har været på markedet siden 2003 og er i dag en af de største webhotel-udbydere i Norden, med kunder i hele Skandinavien.
Vores produkter
Vi tilbyder en række produkter, som henvender sig til et bredt spektrum af kunder. Vores webhoteller inkluderer masser af plads til hjemmeside og e-mail, samt muligheden for op til 20 domæner samlet på én konto.Kundeservice
Vi gør alt hvad vi kan for at levere markedets bedste kundeservice. Du kan få fat i os her:Brug chatten
Live Chat på Surftown.com
Skriv til os
Opret sag
Ring til os
+45 7070 2474
Find os på Facebook
facebook.com/surftown.com
Følg os på Twitter
twitter.com/surftown
Contact info
c/o KLP Ørestad 5H A/S Arne Jacobsens Allé 15, 2 sal , 2300 , København S, Denmark
- +45 7070 2474
- marketing@surftown.com
- www.surftown.com/da
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
:) Very friendly and quick services !
October 10, 2017
Unprompted review
Super support service.
October 4, 2017
Unprompted review
Fantastic guy and I have to say real …
Fantastic guy and I have to say real quick on the mark. I would love to have him again dealing with my inquiry.
Thank you so much Henrik D
September 26, 2017
Unprompted review
Solved a Payment issue in no time
Had some payment issues and were solved within 10 minutes from starting the chat. Henrik from Support deserves a medal.
September 24, 2017
Unprompted review
Super fed service af Henrik
Super fed service af Henrik! You go dude! :)
/Tahir
September 20, 2017
Unprompted review
Reply from Surftown
Hej Christian
Mange tak for din positive anmeldelse af Surftown, vi er glade for at høre at du er tilfreds med os.
Vi ønsker dig en rigtig god dag.
Venlig hilsen
Alexia fra Surftown
Reply from Surftown
Hej Emil
Hvor er det skønt at høre, vi er bare glade for at vi kunne hjælpe.
Vi ønsker dig en rigtig god dag.
Venlig hilsen
Alexia fra Surftown
Super fin support de har :-)
September 7, 2017
Unprompted review
God og tålmodig support.
August 8, 2017
Unprompted review
Super god service på chat...!
August 3, 2017
Unprompted review
Talking to custom service, to provide solutions is like talking to a wall.
We are running a business, where sales people have their mail account om surftown server, we where trying to increase our capacity, on the individual mail account, because we had enough total space.
After writing with the customer service 4 times and explaining the situation, they where not solution oriented, and we are in the proces of finding other providers, that will listen and are able to help us, or at least have some kind of solution.
This is hopeless #612807
Step 2
I understand it from your point of view.
It could be better for you that we would buy a larger package, but when you have a mail server where we can have as many mail accounts as we want but with a limit of 2 GB, it should not be difficult for you to give one account more space as long as we are within the limits of the total.
Right now we are using under 30% of the space we have bought and have available. And your customer service is still unwilling to help us with increasing one mail account with more space, within the limits we have bought.
It is in my opinion incredible how you can be so much out of touch with the needs of you customers, or willingness to make a change in the system, that everyone now is very simple.
We have given up on you and are forced to move the mailserver for our sales staff, to one of your competitors. This should not have ben necessary, to use all this unnecessary time on a simple task.
So if someone needs a mailserver with maximum 2gb space without any possibility of increasing, you have the product, otherwise find a different supplier.
July 25, 2017
Unprompted review
Reply from Surftown
Hi Hagbard
I have investigated this matter, and I can see that you are running on a private service, which is a service that is made to fit personal websites and blogs. You have requested that we increase your limit, to more than what is included in our private packages, and this is not possible for us to do so.
If you are a Business customer, we recommend you to use our business packages, which is made to fit business customers like yourself.
You can see the full overview of our products here: https://www.surftown.com/da/webhosting/produktsammenligning/
In this case, the solution would be to upgrade your service to a Business package and get the advantages of our business solutions instead. This would fit your needs, and give you a bigger mailbox. I can see that this is also the solution suggested in your support ticket, we would love to help you and upgrade your package to a solution that fits your need.
We will get back to you in the ongoing ticket.
I wish you a pleasant day.
Best regards
Alexia from Surftown
Super Support en søndag eftermiddag!
June 11, 2017
Unprompted review
God support 👍
June 10, 2017
Unprompted review
Super support på både kontaktformular …
Super support på både kontaktformular og chat. Tak for hjælpen ;-)
June 7, 2017
Unprompted review
God support!
May 12, 2017
Unprompted review
Super hjælpsom og effektiv chat support …
Super hjælpsom og effektiv chat support :)
April 6, 2017
Unprompted review
AWESOME SUPPORT!
Seriously.. these guys are the best support ever! Especially with things like wordpress and my knowledge is very limited.. screwing things up is what im best at.! and surftown support always has my back!!!! im so grateful!
Thank you Thank you Thank you!! especially in this particular case Joel saved the day!!
March 16, 2017
Unprompted review
Reply from Surftown
Hi Jordana
Thank you so much for the positive review, we really appreciate it.
I wish you a pleasant day.
Best regards,
Alexia, Surftown
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