Susan Entwistle Art Reviews 

715
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and unique artwork, including canvases, cards, and cushions, which often brighten their homes. The quality of the products, from the materials to the printing and framing, is frequently highlighted as excellent and superb. People also appreciate the efficient delivery service, noting that items arrive quickly and are always well-packaged and in pristine condition. Many people express total satisfaction with their purchases, often describing their overall experience as great and brilliant. They are delighted with the products, which frequently exceed their expectations and bring joy to their homes.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the beautiful and unique artwork, prints, and... See more

Quality

People report positive experiences with quality, consistently praising the excellent quality of materials and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing artwork - I love bright colours and flowers so Susan’s unique art is perfect for me. Last year I bought a block canvas for our bedroom and love waking up to see it every morning. Recently... See more

Company replied

Rated 5 out of 5 stars

Absolutely stunning art work, made into lovely blank cards. One of which I used for my Aunties birthday card last week, she was really impressed and very happy. I bought a lovely selection as they're... See more

Rated 5 out of 5 stars

Susan’s art has thrilled me for many years now. I own 9 pieces now including 3 originals & a work I commissioned from her. I never cease to enjoy walking through my house to pause for a few seconds to... See more

Rated 5 out of 5 stars

I've purchased two of Susan's artworks - one a box canvas and one a very large print which I organised framing for. Both pictures are very striking and have brought the garden into my kitchen. The fin... See more


Company details

  1. Home Goods Store

Information provided by various external sources

Contemporary, pointillist paintings by independent UK artist Susan Entwistle. Buy online, original paintings, limited edition & signed edition prints & cards.


Contact info

4.9

Excellent

TrustScore 5 out of 5

715 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(715)

51 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor customer service so far.

You advertised a 55cm sized frame which I selected with a print. It has arrived but the frame is only 53cm so it doesn't match my other 55cm frames. Telephoned and left a message asking them to call me but no response. Sent an email with no response. Called again but got someone who was driving so not really able to discuss. Disappointing that no-one got back to me in the first instance and I have had to make contact again to speak to someone. So poor customer service so far. Hopefully this can get resolved soon.

September 19, 2025
Susan Entwistle Art logo

Reply from Susan Entwistle Art

Hello Stephen,
We received your email at 9.13am on the day you sent your query and were unavailable in the studio to take your phone call later the same morning, then received your second call while driving and informed you that we would be able to rectify the issue when we were back in the studio the following day. Later the same day you obviously felt aggrieved enough to leave us a 1 star review before we had a chance to rectify the issue for you as agreed.

As mentioned in that phone call we have updated our frames from your previous purchases a few years ago and the size error on the website is something we will rectify.

We did rectify the issue for you the very next day and as a husband and wife team we do pride ourselves on our customer service.

Rated 5 out of 5 stars

Great Experience

Great Experience, ordered a picture and frame and it is lovely. Will order again. The ordering process was easy to follow, but for 'folk' across the water Inches with the centimeters would be helpful.

September 9, 2025
Rated 5 out of 5 stars

Fabulous

Fabulous!
Beautiful cushions ❤️ super soft and gorgeous quality ❤️ lovely cards ❤️ brilliant experience ❤️ great communication ❤️ fast delivery ❤️ Highly recommended ⭐️⭐️⭐️⭐️⭐️

August 19, 2025
Rated 5 out of 5 stars

Lovely designs

I bought several greetings cards from this website. The designs are lovely, and cards are reasonably priced. My only quibble is the actual website, as there is no 'quick add' from the main page as such. You have to open each individual design to add it to the basket, so a bit time-consuming. They cards arrived nicely packaged and pretty swiftly.

August 15, 2025
Rated 5 out of 5 stars

Superb prints.

Two superb prints arrived in fine condition within a few days,well packed. Very pleased as I always am with Susan's work.The frames fitted perfectly and look amazing on our living room wall. Will be ordering more soon.

August 1, 2025
Rated 5 out of 5 stars

Recommended

I ordered four cushions and am really thrilled with them! Beautiful colours and design and great quality.

July 9, 2025
Rated 4 out of 5 stars

I ordered some cards 7 days ago with a…

I ordered some cards 7 days ago with a birthday today in mind and they have disappointingly not arrived in time. However, the website has kindly responded stating that it is the courier who has held up the delivery and thus it is out of their control and not the company’s fault.

May 7, 2025
Susan Entwistle Art logo

Reply from Susan Entwistle Art

Hello Liz, I’m sorry this has been the case. I can see from logging into Evri tracking that your order has been delayed with no further information at present. Obviously this is outside our control but I will be chasing this up on your behalf.

Rated 5 out of 5 stars

Problem Sorted

Unfortunately my order was short of 2 items, but when I emailed and informed you I received a speedy reply saying you would despatch the missing items and also had a couple of complementary items. I was pleased with this response. I have now received these and am delighted. A really good service which felt personal, and that you actually cared. Good old fashioned service - we would all like a lot more of that, so a big thank you and an unreserved recommendation.

April 1, 2025

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