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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, including ties, pocket squares, and other accessories. Many people highlight the extensive range of colors and the ability to order samples, which greatly assists in finding the perfect match for their needs. The ordering process is frequently described as smooth and efficient, with many appreciating the quick turnaround times. Reviewers also commend the outstanding customer service, noting the helpfulness and proactive communication from the team. People appreciate the personalized support, such as assistance with color matching, seamless returns, and regular updates on their orders. The attention to detail, from elegant packaging to thoughtful follow-up messages, contributes to a highly positive overall experience for consumers.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality of ties, pocket... See more

Service

Clients share positive opinions on service, consistently praising the exceptional customer service, prompt... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of products,... See more

Order

Reviewers express great satisfaction with the ordering process. Customers highlight the seamless experience,... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional customer service! When the sample ties didn’t match our bridesmaid dresses, George reached out proactively and helped us find the ideal colour. He also arranged a seamless return when we o... See more

Rated 5 out of 5 stars

We went round 20+ shops looking for the perfect ties for our wedding. Then one day we found Swagger & Swoon who offered sample orders. There were lots of options we liked so we ordered some samples an... See more

Rated 5 out of 5 stars

As all the other reviews, cant recommend this company enough. Very satisfied with items purchased, ties, pocket squares and ribbon. Several good sized samples were sent for colour matching purposes... See more

Rated 5 out of 5 stars

The colour swatches arrived quickly and the options where perfect. Once we had decided on the best colour match for the ties and pocket squares everything arrived in a timely fashion. We where even ab... See more


Company details

  1. Fashion Accessories Store

Written by the company

The Wedding Tie Colour Matching Experts Swagger & Swoon is the UK’s leading online retailer of specialist groomswear, offering over 500 shades of wedding ties, cravats, and accessories. Each piece is crafted to perfectly match your wedding colour palette — trusted by thousands of brides and grooms every year. Renowned for our customer service and unrivalled colour range, Swagger & Swoon proudly holds Best Groomswear from the UK Wedding Awards two years running. Our mission is simple: to make choosing your wedding ties as exciting and personal as finding the perfect dress.


Contact info

4.9

Excellent

TrustScore 5 out of 5

209 reviews

5-star
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1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautifully made!

Beautifully made!
The ties looked amazing and complimented the suits perfectly!
Detail to packaging was excellent.
Thank you

October 14, 2023
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

That's lovely, thank you Ann, so glad you were happy with it all :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Great quality ties!

Great quality ties!
Colour swatches sent very fast and colour change done at ease due to my incorrect colour order. Great customer service, lovely company. Would highly recommend!!

October 7, 2023
Unprompted review
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Reply from Swagger & Swoon

Thank you so much Lauren, I'm so glad we were able to get you the right colour in the end :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Fantastic company, great quality products and service

The colour of the bow ties we ordered for my husband and his best men was beautiful and such excellent quality material. The team at S&S were brilliant keeping us updated when the bow ties were in production, finished and shipped. Felt like a very personal service. I would definitely order from them again.

September 23, 2023
Unprompted review
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Reply from Swagger & Swoon

That's amazing, thanks Laura! Glad you were so happy and really appreciate your kind comments :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Perfect, personal service

The guys at swagger and swoon did a fantastic job at making all the ties for our recent wedding in Cyprus. I originally bought the groom and best man’s tie in 2020 and then ended up ordering 3 more in 2023 when we could finally have our special day. The colour match was perfect and the quality was outstanding too. Delivery was prompt and they kept me up to date throughout the whole process. They even messaged me on the wedding day to with me luck and congratulate me which I thought was a lovely personal touch. Thank you so much.
Faye

September 14, 2023
Unprompted review
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Reply from Swagger & Swoon

That's lovely, thank you so much Faye! Really pleased you were so happy with everything and your kind comments are much appreciated :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Amazing ties and pocket squares

We ordered ties and pocket squares for 8 people which were all amazing quality and came really quickly considering they are made to order!
They kept us up to date throughout the process.
We had really struggled to find a colour that matched the bridesmaids dresses, so we ordered a few swatches which helped so much.

August 14, 2023
Unprompted review
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Reply from Swagger & Swoon

Thanks Eloise, that's great! So glad you found a match and glad you liked the end result! :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Excellent service & quality

Swagger & Swoon helped us source the perfect colour ties and pocket squares for our wedding. The colour was perfect and matched the bridesmaid dresses, as well as the flowers and overall decor of the wedding perfectly. Everything came together exactly as I dreamed it would!

The communication and customer service we received was exceptional, and the quality of the ties and pocket squares was excellent!

July 13, 2023
Unprompted review
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Reply from Swagger & Swoon

That's so nice to hear, thank you very much Chloe! Really pleased everything went so well for you :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

The most amazing quality ties

So glad we found this company for our wedding ties! The quality of the ties were unreal and the colouring was perfect, they make the process so easy. One thing I absolutely loved about getting our ties from swagger and swoon was them being the only company I could find that done both children and adults ties that actually matched and came in both bow ties, normal ties and elastic to suit all the ages. Will definitely recommend.

September 9, 2023
Unprompted review
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Reply from Swagger & Swoon

Thank you so much Emmie, that's lovely :) Really appreciate it and thanks for the recommendation! ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

So so impressed with Swagger and Swoon

So so impressed with Swagger and Swoon. The ties we ordered for our wedding were perfect and such good quality. I later ordered a sash for my daughter and the customer service team were great in making sure it still matched the ties. Highly recommend!!!

July 11, 2023
Unprompted review
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Reply from Swagger & Swoon

That's amazing, thank you Lucy! Really glad we could get everything sorted for you :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Great service provided at a reasonable price

Great service provided at a reasonable cost. the swatches were very easy to order and to match to the bridesmaids dresses. There was a slight delay with the manufacturing process but the customer services were very courteous and prompt with their reply and it was on its way within a couple of days. They even send you a message on your wedding day wishing you well

September 2, 2023
Unprompted review
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Reply from Swagger & Swoon

That's great, thanks very much Matt! Glad you were happy with everything and really appreciate you taking the time to let us know. ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

What a fantastic company to work with…

What a fantastic company to work with in the build up to our wedding. The whole process was easy from start to finish. The website is easy to navigate and the sensibly priced swatches allowed me to choose the exact colour and pattern for ties and pocket squares. The responsiveness and communication from the team were second to none. I couldn't recommend Swagger and Swoon highly enough - they will eliminate any stress around ordering Groomsmen accessories and provide you with high quality goods at very reasonable prices.

August 27, 2023
Unprompted review
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Reply from Swagger & Swoon

Thanks so much Martin, that's wonderful to hear and much appreciated! So glad you were so happy with everything :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

We couldn't fault the service that we…

We couldn't fault the service that we had from Swagger and Swoon. They were brilliant from start to finish and kept us updated every step of the way. We ordered cravats, children's bow ties and adult ties for our Groomsmen that matched our bridesmaids dresses. We sent off swatches from the bridesmaid dresses and were able to get a great match that we were really happy with.
I would highly recommend their services to anyone looking for matching ties. Thank you!

July 24, 2023
Unprompted review
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Reply from Swagger & Swoon

Thank you so much Kelly, I'm delighted you were happy with the service and thanks for the recommendation! It's very much appreciated :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

One of the best companies I have ever…

One of the best companies I have ever dealt with. Great customer service from start to finish. They helped me pick out the perfect bow tie and pocket squares to match my bridesmaid dresses and the match couldn’t have been better! Brilliant communication including wishing us a great wedding day and following up after the event. Highly recommend this company - don’t hesitate if you are thinking of using them!

August 12, 2023
Unprompted review
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Reply from Swagger & Swoon

That's amazing, thank you so much Rachel! Delighted you found the perfect match, and greatly appreciate the recommendation! Thanks! ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Exceptional customer service

We received great service. Samples arrived quickly and we were pleased to find a pretty perfect match. However, we were short on time and needed to ensure delivery before the standard quoted lead time. The company invites you to call and discuss if timing looks a problem, which we did. Juss was nothing but helpful and arranged our order fullfillment to be brought forward, arriving with days to spare. There were regular update texts and a good luck message for the wedding day. This was exceptional, responsive customer service which was refreshing to receive. We would highly recommend.

July 31, 2023
Unprompted review
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Reply from Swagger & Swoon

That's lovely, thank you so much! I'm really pleased we could get it all sorted for you, and your kind words are much appreciated :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Beautiful ties

Ordered swatches for my sons wedding. Beautiful colours that matched the bridesmaids dresses. Had a few questions and called them, so helpful and placed my ordered. Great customer service, as they kept me updated. When they arrived we were so happy with them as they were beautiful. Got a lovely text on the day of the wedding, wishing us well. Would highly recommend.

August 3, 2023
Unprompted review
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Reply from Swagger & Swoon

Thank you so much for such a lovely review Debbi, we're all delighted you found the perfect match and were so happy with everything. Thank you! ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

First class service

First class service. Added an extra tie at short notice. All ties excellent and colour matched perfect and would highly recommend.

July 22, 2023
Unprompted review
Rated 4 out of 5 stars

Lovely product, slow delivery and communication

Ties and pocket squares are just as described and lovely quality.

I knocked one star off this review as communication could be better with this company. They email saying orders will be dispatched within 2-3 weeks. Mine took slightly longer (4 weeks). This isn’t a problem, but I had noted the negative reviews about timescales and communication and so spent a lot of time chasing them to ensure my order arrived in time for the event.

Great product but would beware if you’re ordering with a tight turnaround as it can cause stress!

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Great product

Really good quality product, made and delivered quickly, great commucation

March 27, 2023
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

That's great, glad to hear it, thanks very much Nicholas! ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Excellent company

Excellent company. Customer service is second to none and communication very good. Ties and pocket squares perfect colour and high quality. I have no problem in recommending Swagger and Swoon.

April 24, 2023
Unprompted review
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Reply from Swagger & Swoon

Thanks very much Eileen, that's lovely to hear and we really appreciate it! I'll make sure your comments are passed on to everyone involved. ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

5 star service

The customer service has been outstanding. They really went above and beyond in helping me find the right colour ties for my wedding. I had to send one order back and within a week I’d had new swatches and the new ties arrived within days. They were perfect. The communication and constant updates was so reassuring at such a busy and stressful time. Highly recommend

September 30, 2022
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Hi Sarah, thanks so much for your kind review! I'm so glad that we were able to help you to find the best match and I have passed on the lovely feedback to our customer service team too! Kind Regards ~ Juss Swagger & Swoon

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