Ordered a pair based on them being mentioned in a study. The order was placed on April 23, after a while the DHL tracking showed that the package has arrived in a distribution center in Germany on Ma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Night Swannies I ordered (regular size) fit nicely. They are comfortable and seem very durable. I am using them to watch TV at night. I have implemented many “sleep hygiene” recommendations becau... See more
Company replied
I’ve genuinely loved the difference these glasses have made to my sleep. I sometimes work in the evenings and had been struggling to fall asleep for a while. Since using Swanwick glasses, I fall asl... See more
Company replied
Been having a terrible eye strain and headaches and these glasses solved all my issues! I both wear the the Day Glasses (light yellow lens) when I'm on my computer during the day and switch to my Nigh... See more
Company replied
Company details
Written by the company
Swanwick Sleep is the original creator of Swannies® Blue Light Blocking Glasses, trusted by sleep experts, athletes, and professionals worldwide. Our scientifically backed blue light glasses, sleep masks, and wellness accessories are designed to improve sleep quality, boost focus, and reduce eye strain from screens. Discover how Swanwick helps you sleep better, feel energized, and perform at your best—day and night.
Contact info
539 W. Commerce St #2736, 75208 , Dallas, United States
- +1 (855) 441-2008
- support@swanwicksleep.com
- www.swanwicksleep.com
4.0
Great
67 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Night Swannies for good sleep hygiene.
The Night Swannies I ordered (regular size) fit nicely. They are comfortable and seem very durable. I am using them to watch TV at night. I have implemented many “sleep hygiene” recommendations because I often have difficulty sleeping. A friend told me about this company. I am impressed with its commitment to addressing sleep issues related to technology & devices. The tech support is excellent with prompt turn around. Thank you! Cheryl
April 17, 2025
Unprompted review
Reply from Swanwick Sleep
Hi Cheryl,
Thank you so much for your kind words and thoughtful feedback!
We’re so glad to hear that your Night Swannies are a comfortable fit and becoming part of your nighttime routine. It’s wonderful that you’re taking steps to improve your sleep hygiene — and we’re honored to be a part of that journey with you.
It also means a lot that you noticed our commitment to supporting better sleep in today’s tech-driven world, and we’re happy to hear our support team was able to assist you promptly. We’ll be sure to share your kind words with them!
Wishing you many restful nights ahead — and if there’s ever anything more we can do, we’re just a message away.
Warm regards,
Customer Experience Team
Swanwick Sleep
too big, no response from company to return
I ordered a size regular since there was no "small" option. There are way too big. I sent an email asking how to return since they said everything can be returned. It's been a few days, and I have not received a response from a human.
I have since heard back from the company and have settled on a satisfactory solution.
March 9, 2025
Unprompted review
Reply from Swanwick Sleep
Hi Sue,
We’ve sent multiple emails regarding your return, but it seems we haven’t received a response from you. Could you kindly check your spam or junk folder to see if our messages ended up there?
If you still don’t see them, let us know, and we’ll be happy to resend the return instructions. We want to make sure you get the help you need!
Could you please send us a direct email at mika@swanwicksleep.com? We’ll be happy to assist you with the exchange as soon as possible.
Looking forward to resolving this for you!
Best,
I have no problems with the product
I have no problems with the product. Recommend. However, I have to keep cleaning the lens. That may be my fault, or lens quality issues. Dont know. Maybe Im touching it too much, but it always has finger prints on it.
February 26, 2025
Unprompted review
Reply from Swanwick Sleep
Hello Kenneth,
Thank you for your recommendation! We're glad to hear you’re happy with the product. As for the lens cleaning, it could be a combination of natural oils from your hands and general use. We recommend using a microfiber cloth and lens cleaner for the best results. Also, handling the glasses by the temples rather than the lenses can help minimize fingerprints.
Please send us an email and our team will provide you additional tips on lens care—we’re happy to help!
Best,
Van
Going the Extra Mile
My original purchase was sent out very quickly from the day I ordered. However, I noticed that the shipping status seems to be on hiatus and has not changed. I then reached out to customer support to inform them about this. Melanie was the one who assisted me throughout my journey. Melanie initiated a request to their delivery partner and got a reply that we can only check in after 45 days.
I did just that once the 45-day timeline was up. Melanie then assigned me to send a second package with my order. I am happy to say that I got the second package and is now enjoying my Swanwick glasses.
Kudos to Melanie and the team for ensuring that I get what I paid for.
February 13, 2025
Unprompted review
Reply from Swanwick Sleep
Thank you so much for your kind words and for taking the time to share your experience! We truly appreciate your patience throughout the process, and we're so happy to hear that you're now enjoying your Swanwick glasses.
Melanie and the team will be thrilled to know they could assist you and ensure you received your order. Your support means the world to us, and we’re grateful to have you as part of the Swanwick family.
If you ever need anything in the future, don’t hesitate to reach out. Enjoy your glasses!
Great Product, Average Customer Service, Poor Shipping
I came to Swanwick Sleep on the recommendation of Dr. Jockers as I had multiple poor experiences with other blue light blocking glasses from other companies such as Reader and a pair from Amazon. My initial order of a daytime, no magnification order with clear frames and long side arms was messed up. I ended up with a pair of evening, 2.0 magnification, black framed regular length side arms. It was a bit of hassle to get the return handled and the time it took from Swanwick to send the correct pair was not the quickest. When the new package arrived, the outer box was damaged, but thankfully the glasses were fine. I've used the glasses for a few days now at work (I'm a high school English teacher, so a LOT of online reading). It's definitely helped; I don't feel the eyestrain that I did without the glasses or with the other pairs. BOTTOM LINE: the product's great but the customer service and shipping could be better.
January 16, 2025
Unprompted review
Reply from Swanwick Sleep
Hi Papa A,
Thank you for taking the time to share your experience with us. We truly appreciate your patience and your trust in Swanwick Sleep, especially after trying other brands. We're glad to hear that the glasses are helping with your eye strain—your feedback means a lot to us!
I sincerely apologize for the issues with your initial order and the delays you experienced with the exchange. That’s certainly not the level of service we strive for, and we understand how frustrating it can be. We are actively working on improving our shipping and fulfillment process to reduce delays and ensure smoother exchanges.
Thank you again for choosing Swanwick Sleep—we’re grateful to have you as part of our community!
Someone from our customer service team will reach out to you shortly!
Looking forward to speaking to you soon.
Apparently zero customer support
I've left several emails. I left a message through their website form. And I called and left a message.
Nothing back.
The tracking on my order has not updated for almost a month now.
So yes, not the best experience.
January 22, 2025
Unprompted review
Reply from Swanwick Sleep
Hello Sam,
I sincerely apologize for the delay in our response and for any frustration this may have caused. We truly value your business and want to make things right.
I can confirm that your package cleared customs on January 16 at 8:17 PM, and was delivered in Spain on January 18 at 12:42 AM. Please check with your local post office or delivery service to confirm receipt.
In the meantime, someone from our customer service team will be reaching out to you immediately to assist further and ensure this is resolved to your satisfaction.
Thank you for your patience, and we appreciate the opportunity to make this right.
Experience was great!
Experience was great! My blue blocker sport version fit perfectly and are well made. Thanks!!
January 10, 2025
Unprompted review
Reply from Swanwick Sleep
Thank you so much for sharing your positive experience! We’re thrilled to hear that your Blue Blocker Sport glasses fit perfectly and that you find them well made. Your satisfaction is our top priority, and it means the world to us to know you’re happy with your purchase.
If you ever need anything else or have questions, please feel free to reach out. We appreciate your support and look forward to serving you again!
This place is terrible
This place is terrible. I have been waiting more that a month. I bought glasses at the beginning of December 05, 2024. I was sent an email about the Canada post strike, Dec 13, 2024 which I understand, but I track my package and it never left the US, and then 2 days later the strike was over. That was 1 month ago. I track the package today (Jan 13, 2025) and it is still in the US. Sent an email to them, no response.
December 3, 2024
Unprompted review
Reply from Swanwick Sleep
Hello Richard,
I’m truly sorry for the long wait and for the frustration you’ve experienced. We understand how disappointing it must be to track your package and see no progress, especially after our initial email about the Canada Post strike. I want to apologize that our previous message may have landed in your spam folder—we realize this only adds to the inconvenience.
Please know that our Customer Service team is actively reviewing your order status, and someone will reach out to you shortly to discuss next steps and ensure you’re taken care of. We genuinely appreciate your patience during this time and are committed to making this right.
Thank you for giving us the opportunity to improve your experience. We value your support and look forward to resolving this issue as soon as possible.
I love this new night light…it is…
I love this new night light…it is allowing us to have a light showing us the way in our bathroom at night, yet does not shine so brightly to keep us awake in our adjoining bedroom. Game changer..and such an easy adjustment of brightness desired.
December 30, 2024
Unprompted review
Reply from Swanwick Sleep
Thank you so much for sharing your experience with our night light. We're thrilled to hear it's providing the perfect amount of illumination for your bathroom without disturbing your sleep—just what we aimed for! It’s wonderful to know that adjusting the brightness has been simple and effective for you.
If there's ever anything else we can do to enhance your experience, please don’t hesitate to let us know. Thank you again for your kind words, and we hope you continue to enjoy your new night light!
Superior product
Wow - what a difference in quality. Very glad I spent the money. I have thrown out my cheap knock-offs! Customer service was also very helpful and accessible.
December 29, 2024
Unprompted review
Reply from Swanwick Sleep
Thank you so much for sharing your experience with our products and service. We’re thrilled to hear that you’re enjoying the difference in quality and found our team helpful and accessible. Your satisfaction truly means the world to us, and your kind words motivate us to keep delivering the best experience possible.
If there’s ever anything else we can do for you, please don’t hesitate to let us know. Thank you again for your support, and we hope you continue to enjoy your new glasses!
Smart purchase
I purchased a pair of the Day Swannies for myself and Day Fit Overs for my mother. We both are pleased with the fit and function of the glasses. I used them to watch a movie and it's just the right amount to take away the strong blue light while not changing the color and view too much. I can see myself using them often.
December 26, 2024
Unprompted review
Reply from Swanwick Sleep
Thank you for taking the time to share your experience with our Day Swannies and Day Fit Overs! We’re thrilled to hear that both you and your mother are pleased with the fit and function. It’s wonderful that you’re enjoying the perfect balance of blue light reduction without altering colors too much, and we’re glad to know you can see yourself using them often.
If there’s ever anything else we can do for you, please don’t hesitate to reach out. Thank you again for your kind feedback and for choosing us!
Great product !
Quality blue light blocking glasses at a good reasonable price. Has definitely helped my sleep quality from the first day wearing them
December 12, 2024
Unprompted review
Reply from Swanwick Sleep
Thank you so much for sharing your positive feedback! We’re thrilled to hear that our glasses are helping improve your sleep quality and that you find them both high-quality and reasonably priced. Your satisfaction is our top priority, and it’s always rewarding to know our products are making a difference.
If there’s ever anything more we can do for you, please let us know. Thank you again for choosing Swanwick!
I like my glasses
I like my glasses! They look and feel like they are quality glasses and is true. The packaging was elegance and just at first touch I felt their weight, firm structure and high quality.
I had been using my glasses sporadically for several reasons, but ready to keep them as my nightly routine.
December 14, 2024
Unprompted review
Reply from Swanwick Sleep
Thank you for sharing your experience with your new glasses! We’re so glad to hear that you’re enjoying their quality and design, as well as the elegance of the packaging. It’s always our goal to provide products that look great, feel durable, and truly enhance your experience.
We’re excited to hear that you’re incorporating them into your nightly routine! If you have any questions or need assistance with your glasses, please don’t hesitate to reach out—we’re here to help.
Thank you again for choosing us, and we look forward to continuing to support your wellness journey!
Warm regards,
Van Nguyễn
Horrible customer service
Horrible customer service. Response times were delayed and promotions were not applied that were supplied by swanwick. In order to return a pair of the swanwicks that did not work, I was then charged for the shipping that I originally got for free. I have never seen a company do this before. I was very unhappy with my experience with swanwick.
December 11, 2024
Unprompted review
Reply from Swanwick Sleep
Thank you for sharing your feedback, and I want to sincerely apologize for the experience you’ve had. It’s clear that we fell short of your expectations, and I regret the frustration this has caused.
If you’re open to it, I’d love the opportunity to regain your trust. I have sent a personal message to you, please check your inbox. Looking forward to speaking with you soon.
So far not so good guys
So far not so good guys. I’ve been trying to receive return slip from a Melanie with your company and I am getting the run around. We are buying a different pair once we can get this processed. Your company needs to fix the return/exchange process so it’s easier for consumer.
Also called your company and LM
December 6, 2024
Unprompted review
Reply from Swanwick Sleep
Hi Melissa,
Thank you for bringing this to our attention, and I sincerely apologize for the trouble you’ve had with our return process. I understand how frustrating it must be to feel like you’re not getting the assistance you need, and this is certainly not the experience we want for our customers.
I’ll personally ensure that your return/exchange label is being sent to you right away so you can complete the process smoothly. Additionally, I’ll review your interactions with our team to identify where we can improve and make the return/exchange process more seamless for our customers in the future.
Your feedback is invaluable, and I appreciate you sharing it so we can make necessary improvements. If there’s anything else I can do to assist, please don’t hesitate to let me know. Thank you for your patience as we work to make this right.
Van Nguyen
Head of Customer Service
Took them over a week just to ship the…
Took them over a week just to ship the package
When I asked after 3 days they just replied with "Your order has already been processed. Once the tracking is available, it will be sent to you." (they shipped it another 5 days AFTER this reply, dhl confirmed this)
Very funny
November 25, 2024
Unprompted review
Reply from Swanwick Sleep
Hi Max. We're very sorry to hear that you've had a poor experience. We'd love to make this right and offer you some sort of reimbursement so we will reach out ASAP.
These glasses have proven to be highly…
These glasses have proven to be highly effective at alleviating the daily eye strain that I used to experience after spending extended periods of time working on my PC. While they do not completely eliminate the discomfort, they significantly reduce it, making my work experience much more pleasant.
In terms of drawbacks, there are only three minor issues that I have encountered. Firstly, having the world tinted yellow is not exactly ideal, as it alters the way I perceive colors and can take some getting used to. Secondly, I find that cleaning the lenses can be quite challenging, even when using the provided cleaning cloth, which can be a bit frustrating. Lastly, as someone with a slightly larger head, I have noticed that the fit around my nose can sometimes be less than comfortable. This is primarily due to the fact that the frames are made of basic plastic, and even when I opt for the largest size available, it doesn't always provide the most comfortable fit. However, I want to emphasize that these minor inconveniences are entirely bearable and do not overshadow the benefits of wearing the glasses.
Overall, I believe that despite the relatively high cost of the glasses, they are well worth the investment due to the significant reduction in discomfort they provide. Additionally, I feel confident that they are likely protecting my eyes from potential long-term damage, which is an invaluable benefit that far outweighs any minor issues I have experienced.
July 20, 2024
Unprompted review
Reply from Swanwick Sleep
Hi Mon. Thanks so much for your feedback. Have you tried adjusting your frames to find a more comfortable fit? This link provides some more information:
https://www.swanwicksleep.com/pages/acetate
We can also help you directly if you contact our team at support@swanwicksleep.com
Is my first time with Swanwick
Is my first time with Swanwick, I bought daytime and night lents and I really like it. I had them on sale and it was a great deal and them feel good, very good quality, better than others than I have had before. Delivery was fast and effective. I recommend. Thank you
November 14, 2024
Unprompted review
Reply from Swanwick Sleep
Thanks so much for your feedback Yasmin. We're delighted to hear that you're satisfied with your Swannies!
They don’t respond to emails
This company sent me dirty product and will not respond to any of my emails or attempts to return this. AVOID this company, they WILL rob you!
September 13, 2024
Unprompted review
Reply from Swanwick Sleep
Hi Michael. We're sorry you had trouble contacting us. We will attempt to contact you directly to see if we can resolve this.
I ordered a prescription pair of the…
I ordered prescription glasses. They failed to send me the proper frames that I ordered, and they sold me a pair of glasses without the protective coating on the lenses. After complaining and going back-and-forth for several months, trying to exchange the glasses, they refuse to do it without charging me an additional cost. Worst customer service ever as well as experience ordering a product!!!!!!!!! Do not buy these cheap ass glasses or deal with this cheap ass customer service!!!!!
July 1, 2024
Unprompted review
Reply from Swanwick Sleep
Hi Alexis. Our apologies that we're only responding to this now. We only recently begun to use Trustpilot otherwise we would have reached out sooner.
I am the CEO of the business and would like to understand what went wrong here. I will put in a request for information through Trustpilot and if you are willing we can discuss your order.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.