Ordered a pair based on them being mentioned in a study. The order was placed on April 23, after a while the DHL tracking showed that the package has arrived in a distribution center in Germany on Ma... See more
Company replied
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See what reviewers are saying
The Night Swannies I ordered (regular size) fit nicely. They are comfortable and seem very durable. I am using them to watch TV at night. I have implemented many “sleep hygiene” recommendations becau... See more
Company replied
I’ve genuinely loved the difference these glasses have made to my sleep. I sometimes work in the evenings and had been struggling to fall asleep for a while. Since using Swanwick glasses, I fall asl... See more
Company replied
Been having a terrible eye strain and headaches and these glasses solved all my issues! I both wear the the Day Glasses (light yellow lens) when I'm on my computer during the day and switch to my Nigh... See more
Company replied
Company details
Written by the company
Swanwick Sleep is the original creator of Swannies® Blue Light Blocking Glasses, trusted by sleep experts, athletes, and professionals worldwide. Our scientifically backed blue light glasses, sleep masks, and wellness accessories are designed to improve sleep quality, boost focus, and reduce eye strain from screens. Discover how Swanwick helps you sleep better, feel energized, and perform at your best—day and night.
Contact info
539 W. Commerce St #2736, 75208 , Dallas, United States
- +1 (855) 441-2008
- support@swanwicksleep.com
- www.swanwicksleep.com
4.0
Great
67 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Return policy scam
Return policy scam, i agree!! I ordered glasses for my hubby. They came in but they were blurry. It was a hassle getting his glasses prescription so i asked if i could get a refund, they said no. So i asked. if i could just get non prescription, they said no. Finally got his. prescription, sent it. in and now they said its been past 30 days so. i dont get my money back, no store credit. Nothing. Such bad business
May 6, 2024
Unprompted review
Reply from Swanwick Sleep
Hi Shanna. Unfortunately due to the nature of custom prescription glasses it's very difficult for us to offer refunds and exchanges. However we'd like to try to make this right. We will request more information through Trustpilot to see if we can resolve.
The work-life balance is very good and…
The work-life balance is very good and the team is really proactive, empathetic, and accommodating because of differences in time zones.
November 24, 2023
Unprompted review
Reply from Swanwick Sleep
Thank you so much for sharing your thoughts on our work-life balance and recognizing our team’s proactive, empathetic, and accommodating approach—especially when navigating time zone differences. Your kind words mean a lot to us and help reinforce our commitment to creating a positive experience for everyone.
We appreciate your support and look forward to continuing to serve you!
My sleep is amazing now!
November 4, 2023
Unprompted review
Reply from Swanwick Sleep
Thanks for your feedback Mel!
Best Blue Light Blocking glasses out…
Best Blue Light Blocking glasses out there
Absolutely love my Swanwick glasses. Feels so much better working on screen all-day. I can really feel a difference when I started wearing them,
October 15, 2023
Unprompted review
Reply from Swanwick Sleep
Thanks so much for the feedback Bianca!
Exceptional brand
Exceptional brand! Stylish designs, excellent quality, and superb customer service. My experience was seamless from order to delivery. Highly recommend!!!
October 18, 2023
Unprompted review
Reply from Swanwick Sleep
Thanks for your feedback.
Excellent Product!
Been having a terrible eye strain and headaches and these glasses solved all my issues! I both wear the the Day Glasses (light yellow lens) when I'm on my computer during the day and switch to my Night glasses (orange lens) in the evening before I go to bed and while scrolling at my phone. I also wear the night frame every time I wake up in the morning so my eye can adjust to the natural lighting. And this routine works wonders ever since. Sharing this to help someone experiencing the same problem as mine.
September 7, 2023
Unprompted review
Reply from Swanwick Sleep
Thanks for your feedback Pia!
Their return process may be a scam
Updated November 2023:
I did get a refund on the glasses. The return process was painful which required multiple follow-ups.
Their return process may be a scam. Here's my experience in detail:
Oct 14, 2023, 15:42 PDT
Hello,
The glasses were too tight for my face. I would like to request a refund.
Thank you.
Jason
Melanie Viaje (Swanwick)
Oct 15, 2023, 11:42 PDT
Hi Jason.
I'm sorry to hear that.
Before you decide to return your Swannies, the classics do come in regular and large. Would you like to try either one of these?
Thank you,
Melanie Viaje
Customer Solutions Specialist
Swanwick
+1 (855) 441-2008
Oct 16, 2023, 07:37 PDT
Hi Melanie,
Thanks for checking. They fit the size of my face but the arm springs don’t have enough flex which is what is causing the problem. I’d prefer to return them.
Thanks.
Sent with my iPhone
After not hearing back for 1 day I sent this:
Oct 17, 2023, 09:36 PDT
Please advise.
Sent with my iPhone
Melanie Viaje (Swanwick)
Oct 17, 2023, 11:03 PDT
Hi Jason.
Your return request has been submitted. Once I get an update, I will inform you.
Thank you,
Melanie Viaje
Customer Solutions Specialist
Swanwick
+1 (855) 441-2008
Their site reads:
RETURNS
In order to be eligible for the 100% Satisfaction Guarantee, you must return the purchased product. In certain instances involving defects, we may waive the return requirement in lieu of photographic verification. Refunds cannot be processed for products that cannot be accounted for, or returned, including lost items.
POSTAGE ON RETURNS AND EXCHANGES
If your shipping address is in the US, UK, Canada or Australia, we will provide you with a prepaid return label to ship your return or refund. We are not able to provide hard copy return labels and customers will be responsible for printing their own labels. Customers are responsible for packaging any returns.
If you are located outside of these regions, you will be responsible for purchasing postage on returns and exchanges to our US or UK returns facility.
Buyer beware. I should have ordered them on Amazon which at least has a no hassle return process.
If they end up refunding me the $96.79 I'll update this review.
October 16, 2023
Unprompted review
Reply from Swanwick Sleep
Hi Jason. I apologize it's taken so long to respond but we only started using Trustpilot and so were not aware of your review.
We would love to make contact with you and try to understand what went wrong here. I will request information through Trustpilot.
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