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Rated 2 out of 5 stars

Had to open a dispute with PayPal for them to send my item, unfortunately ordered from them twice before seeing the reviews. Still awaiting the second order despite placing that on the 19th July. No... See more

Rated 1 out of 5 stars

Should be a no star option. They have taken my money but not sent any sort of order confirmation have tried contacting them twice using the online form with no reply. Basically just been robbed by the... See more

Rated 2 out of 5 stars

So difficult to apply, a lot of the decals needed teasing from the clear sheet with a fine pointed knife which was only achieved by by separating each line of text. The finished job looked ok but the... See more

Rated 1 out of 5 stars

I've rated this 1 only because 0 isn't available, and I wish I'd checked on Trust Pilot before ordering. My experience echoes so many reviews on here - my order didn't arrive, emailed SWCreations t... See more

Company details

  1. Decoration and Interior Design Store
  2. Wallpaper Store

Information provided by various external sources

SWCreations design and make a huge range of wall stickers and decals for every room of the house. With a custom design service for any wall quote you need.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

139 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.6

All reviews

(139)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Paid no order arrived see update

Ordered the product 23rd August, 12th September still no arrival of the product.
They do not respond to emails, their contact sheet or messneger on tehir facebook page, I have done alot of digging and their company number is the same as Johnson & Lewis Ltd again no way to contact them.
The email address on Trustpilot is invalid another red flag.
I am writing to trading standards to hopefully save some people in the future paying this scam company.
I did write to trading standards as still had no response from SW creations, today 21/09/23 the product has arrived. I will contact trading standards again if I can to let them know.
This company really needs to stick to their 10 working days until product is dispatched and reply to their contact sheet and emails.
Product is nice but would not risk ordering from them again.

September 11, 2023
Unprompted review
Rated 1 out of 5 stars

Same shoddy services as so many others

The same as so many others. Order made, money taken, order not received.
I chased them and the order was finally sent almost a month after the order was made, but it's not what I ordered so I've tried to get in touch. They don't respond to emails. Their phone number is premium rate, which deters people from contacting them. Refund requested from them, no response.
Dispute now raised with Paypal.

July 28, 2023
Unprompted review
Rated 1 out of 5 stars

SCAM - DO NOT TOUCH WITH A BARGE POLE

If I could give this company a minus rating, I would! SCAM Company - DO NOT TOUCH!! Ordered on 31st July, apparently despatched on 18th August but not received. Messaged them multiple times via email, on website and via messenger and no response! Will be contacting trading standards! Company needs shutting down!!!

September 3, 2023
Unprompted review
Rated 4 out of 5 stars

Good quality...but...

I have ordered from SW Creations twice now, and the quality of their products is better than other other companies, however, delivery takes forever to arrive and they are not the easiest to get in contact with. No response to emails - but I did recieve my orders (eventually!)

September 2, 2023
Unprompted review
Rated 1 out of 5 stars

Always read reviews!

As like everyone else has said, appears to be a scam company! Still waiting for my delivery, emailed them and like others have said, no response, avoid, avoid, Avoid!

August 5, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered a vinyl wall sticker on the 3rd…

Ordered a vinyl wall sticker on the 3rd August, as stated on their website order shouldn't arrived within 10 days. Its now the 25th August and still no stickers, quick enough to take money though! Have emailed about the order but no response as of yet! Should of checked trust pilot before ordering!!!!

August 3, 2023
Unprompted review
Rated 1 out of 5 stars

Wish I’d of seen trust pilot before…

Wish I’d of seen trust pilot before ordering from this low life rip off company ( if it exists????) placed an order 4 weeks ago , they took my money but to date no goods delivered??? They need investigating, avoid them like the plague!!!!!

Well I thought I’d share an update ,8 weeks since placing the order and an email came my order was on the way . To my surprise my two identical orders came one spelt right and the other had the letter “I “ missing in one of the words . Absolutely useless and abysmal quality … I say again how can this company be aloud to trade ???

August 21, 2023
Unprompted review
Rated 1 out of 5 stars

I placed an order on the 26th of July

FINAL EDIT ON THE 29TH OF AUGUST. ITEM FINALLY ARRIVED TODAY, IT WASN'T POSTED ON THE 14TH OF AUGUST AS STATED BY SW CREATIONS, IT WAS POSTED ON THE 25TH OF AUGUST. SO FROM ORDER TIME TO RECEIVING WAS 33 DAYS. ALTHOUGH MY ITEM WAS RECEIVED TODAY, I WILL NEVER ORDER FROM THEM AGAIN DUE TO THE AWFUL COMMUNICATION. BACK TO AMAZON I GO

EDITED AGAIN ON THE 28TH AUG 2023
STEER CLEAR OF THIS COMPANY
ITEM NEVER RECEIVED
COMMUNICATION FROM THEM IS NON EXISTENT
ASKED FOR REFUND AND STILL NOTHING

I placed an order on the 26th of July. Website said that items would be dispatched within 10 days. Have emailed them four times with no response and still haven’t got my item. I think I’ve been scammed. Very disappointing

EDITED REVIEW
Bizarrely around two hours after posting this review, I got notification that my order has been dispatched. Will update you all again when I receive my item.

The communication from the company is god awful so let’s hope the item makes up for it

EDITED AGAIN

So as expected, item still not received even though they emailed me on the 14th to say it was dispatched.

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Worth waiting for

I was concerned when over two weeks had passed and I hadn’t received my order, however I emailed and asked about it. The company were very apologetic and explained they were waiting for vinyl stock to arrive. They messaged me a couple of days later to say they had the stock and would be sending my item first class. I received it the next day. Colours are exactly what I asked for, it’s easy to apply and looks great. I’m very impressed with both the product and the customer care/ communication. A little bit of patience goes a long way - this product is worth waiting for.

June 17, 2023
Unprompted review
Rated 1 out of 5 stars

Just avoid this company if you don't…

Just avoid this company if you don't want to weast your money!!!
I have paid £25 for a wall sticker which is a very bad quality and is not sticky enough so you can't apply it to the wall. I have waited for my order to arrive for a month and after I have receive it I couldn't use it at all.
I have contacted them but of course they are not responding.

April 28, 2023
Unprompted review
Rated 1 out of 5 stars

Rip off merchants l paid £35 pounds for…

Rip off merchants l paid £35 pounds for a wall decal for my daughter it arrived all creased in a tube we followed the instructions but we really really struggled for 4 hrs to get it off the backing paper we eventually got it on the wall within half an hour the fairy just started falling off the wall my daughter who’s 5 is so upset it was a present for her birthday and at the moment it just looks a mess lm actually holding it up with tape 😤 l have sent to emails to Sw creations but they have not even bothered to reply lm disgusted in this company and l will keep emailing them and putting the pictures on Facebook if the mess they charged me £35 for doesn’t get resolved l need a solution to this problem asap lm fuming .😤
5/5/23 update tgey gave now contacted me and said they will send another fairy to replace the one that was peeling off l will update when it arrives hopefully it will stick to the wall this time 🤞

April 30, 2023
Unprompted review
Rated 1 out of 5 stars

Scam don’t use

I’m usually good at researching before ordering but can confirm this company is a scam, takes your money and nothing arrives. Shocking and someone should take this company down so other unsuspecting customers don’t get scammed. I’m reporting to trading standards. I’ve already reported to bank too, luckily they refunded me.

Updated: as soon as bank contacted them I received my stickers, no comms or apology. Stickers aren’t great quality either, peel off the wall. I still wouldn’t order from them and wouldn’t recommend but at least I received something!!

April 7, 2023
Unprompted review
Rated 4 out of 5 stars

I wanted to update an earlier review…

I wanted to update an earlier review that despite emailing and messaging the business and getting no response, my sticker has arrived today.I am not sure what the issue was but it has arrived and I’m really pleased with it. Hopefully just a glitch for the business.Thanks

April 3, 2023
Unprompted review
Rated 1 out of 5 stars

Take your money, nothing to show for it

Terrible communication. Placed an order on 4th Feb for a wall sticker for my daughter's bedroom. Emailed beginning of March to ask where my order was. I was told there was a supplier issue (which was not communicated to me). I was told it had arrived and would be dispatched the following day. It did not arrive. Contacted them again and was told they could not track it and they could either send out another sticker the following day or receive a refund. I still wanted the sticker as my daughter loved the look of it. Asked them to send out another sticker with the tracking details so I could track it. No response yet since. I would definitely AVOID this company in the future. Very unprofessional.

March 10, 2023
Unprompted review

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