Swedbank Reviews 

I send my wife and children money every month from UAE, I have sent my documents multiple times with source of funds and all supporting documents. |They just keep the funds without notifying the receiver. And caring about the urgent utilities ..the amount is 6000 SEK !! they are the most incompetent bank i have ever seen. And soon to be sued for all the damage they are causing.

I’m so fed up with their huge issues on their online bank! It’s out of service very often and usually when the bills need to be in and it don’t matter what time of the day you try. How can it be busy at 3am in the morning? Yet again the online bank is having issues and I can’t pay the bills! They how ever are very fast to withdraw their own end of the money but I can’t as said pay anyone else just as fast! I’m so tired of this that I have started to look to change banks…

And for anyone here who thinks just because anyone does write in English you can’t write in Swedish! I”m born in Sweden and talk and write Swedish without any issues. I don’t see the issue if someone wants to write in English like I have seen some complain in the 5* experiences that you should be able to write in Swedish? Why? Since Swedbank is not just in Sweden but in several other countries the English reviews are just as important as the ones in Swedish.

Jag är född i Sverige pratar och skriver svenska utan problem..

Terrible customer service. It takes forever to reach a human, that human can't help, tells you to wait, and then the call just disconnects. There's no way to reach the same human again. I'm basically stuck not getting any help. There's no email to have asynchronous communication. Worst experience I had in a long time and I will switch to another bank as soon as possible.

This is the most unreliable card I have when it comes to payments abroad. It keeps getting rejected via Google pay / tapping the card. Also it doesn't allow international bank transfers for whatever reasons without having to contact customer service, which as explained above takes forever.

Very bad bank. I want borow 20.000 kr to buy computer, and I dont get...She ask me about Kontrakt and 3 paymant faktura...I give here my Arbetsgivare she was angry like hell...I live in Sverige 10 years I alredy take credit before feom resus 24.000 to buy Laptop ! She was look like she now me and stalk me look on my account what I do. You canot trust this people they dont respect secrets. They bild im this bank some kind organization of womans who stalk people try to make there life very bad... Too all be carfule the look at You a d they try find something !!!??

Worst racist bank and Thiefs

Would never advice Swedbank to anyone!

The process of opening an account was a horrible experience. It took months, told me that I had to prove I wasn't a criminal and the constantly changed the terms. For example; once they finally promised to open an account they told me I could pick up my bankcard etc the week after. Once I got there, I couldn't pick up anything. They wanted to see my salary coming in before I got anything. In other words, I had to transfer money to an account that I could not access.

Now, almost 2 years later. It turns out I can not even transfer money abroad... Everytime I want to do that I have to call the bank. One person at the bank said that they just have to open that possibilty, but again they don't trust me, which means it takes me about an hour to transfer money abroad, every single time!!

Unbelievably offensive customer service.
Agent was awfully disrespectful and refused to transfer or escalate case despite not being able to assist at all because the problem deviated slightly from the most basic of sorts and could not be handled through their commonest procedures.
Not only that; there’s also absolutely nowhere to file a complaint against this agent either.
How can this be? It’s a bank, for goodness sake! I have an issue and I need it sorted.

used for payment for a monthly ticket. due to the issues with the bank id, they took the same payment twice. now unable to reach their customer service to get my money back, when reaching them, they just say they can't help me so will need to report it to the police ... horrible customer service, a horrible bank, avoid dealing with this bank

Update: was finally able to contact the Swedbank Pay and resolved my problem. It seems the Swedbank customer service has no clue about the Swedbank pay as I have mentioned several times that this has been used for the payment...anyway, the problem was resolved, spent 2 hours on the calls and cues so no more future use of Swedbank services...

This bank is a crook always finding was to not release your money adding different charges and seem to always have an excurss why your browser is not opening up the acct .it them changing setups and passwords especially when they tell you never to do ?
Save yourself the drama don't use them

worst ever. Don't choose them if you live abroad... They are extremely bad handling customers and lack of knowledge. Choose SEB or HB

Applied for a extra card via Swedbank and heard nothing. Called their phonebank to see what is happening. Was nbr 1 in line so thought wow this will be quick. Waited over 40 min (!) to get to talk to a very not customer friendly co-worker that had very little knowledge, did not solve my Q but after back and forth just asked me to call another number since they have outsourced this service to another partner....
So over 1 h, rude service and no real support.
Thanks, I think I will stay with Handelsbanken for everything!!! Swedbank, never again.

I have in in many phonecalls with swedbank about the new disaster that the bankid update is and swedbank tell me that i have to "turn off a security app on my phone to log in" and that is all i get from them. I have a security app on my phone and the bankid app wont allow me to log in as long as my security app is active and that security app only tells me when a app use my camera or microphone in the background or when i open a app. Bankid and swedbank is recommending their customers to turn off security apps if they want to log in to the bank. I dont see it as a good security advice to stop security apps on your phone to be able to log in and if swedbank or bankid is trying to stop scams they are only making it easier by making the customers TURN OFF their security on their phones. Swedbank and bankid cant ask anyone to turn off a security app that protect a device.

Zero Service if you are travel stay away in Swedbank because when you lose your phone or someone stole your phone like me someone stole my phone when I pay another phone I try to activity my new bank I'd but i can't because I am not Swedish citizen so that why you can't activity your bank I'd and the another process is you need to have dossa and my dossa it not working after that I contact customer support I tell them my situation they just say you need to come back to Sweden in order to activit you bank id what's that mean how I come to Sweden if my money is a spara konto and can't withdrew my card I tell them I don't have another money to use to come in Sweden I tell can they just transfer my money to private konto they say no !what's mean!

Was a Swedbank Latvia client for over 10 years, its was ok for receiving salary, simple transactions within country and shopping. Years later i decided to switch banks because of unnecessary fees for a dormant account. The support here was/is so bad and limited. Website live chat has only a bot, e-mail takes days to respond with no help and on call they let me wait, charge money for the call and did not help in the end. The e-signature features here are primal and don't work.
Im glad i closed my account and switch banks, i see the difference now.

I am writing to urgently address a concerning issue with my account. I recently received a message notifying me that my account will be block, yet I have not been provided with any clear reason for this action. As a foreigner residing in Lativa, I rely on my Swedbank account to receive my salary, pay utilities, and provide financial support to my family.

I have visited the Swedbank office on four separate occasions to seek assistance with unblocking my account, but unfortunately, I have been met with no resolution. Each time, I have been informed by customer service representatives that they cannot help me and that the bank does not wish to continue doing business with me.

This situation has caused me significant distress, and I feel biased because my colleagues have never experienced this. I have always maintained my account in good standing and have complied with all banking regulations and requirements.

I kindly request that Swedbank promptly reconsiders its decision to block my account and provides me with the necessary assistance to resolve this matter as soon as possible. I am willing to provide any additional information or documentation that may be required to facilitate the unblocking process.

Your prompt attention to this matter would be greatly appreciated, as it is imperative for me to regain access to my account without further delay. I trust that Swedbank will uphold its commitment to customer service and assist me in resolving this issue promptly and satisfactorily.

Thank you for your attention to this urgent matter.

My pin generator ran out of battery not even a year has past and now to fix it I have to physically go into the bank so they can change the battery and there is no other way to change it at home without actually going to the bank...
Not fair

What a joke for a bank.
After being being their customer for over 25 years, they block my account for receiving back a loan of 40KSEK via Swish.
They claim I need to visit one of their offices and prove which account the money comes from. This only one week before all bills needs to be paid and I have no time to skip work during office hours.

What a horrible way of treating an old customer who has been loyal.

You have lost me and my children as customers for ever.
Way to go.

went in to skellefteå bank today to do a new bank id. waited nearly 40 mins after booked time. just for them to say my English passport isn't good enough id. been a customer with them for 25 years. now its gonna cost me 700kr to get a Swedish passport so I can id myself
an absolute joke . the most rude and no customer service minded person I have ever met. Will be changing bank thats for sure. avoid this bank in skellefteå ..

The only way to contact customer service is via phone, and extremely long waiting time!
The chabot is stupid, not helpful at all.

48 minut i still hearing musik, iam number 2 in line,,,,, they are real BAD DISCOUNT bank helpline in malmø.
SHAME ON YOU