Swicowatchservicecentre Reviews 

Once again, another fantastic customer service experience with Swico.

A watch was returned to them for a second replacement clasp due to an accident. This was quickly fixed and returned to us. Nothing too much trouble and brilliant communication throughout the process. Thank you again !

My 1st time sending in a watch to these guys, and honestly, they are absolutely amazing. I can't fault them at all absolutely incredible, description on what needs doing to my watch fantastic service.

I submitted my wife's watch for repair. They called me to let me know that the specific model is no longer supplied, but had taken the time to consider other models which they could substitute. The whole process was completed quickly without fuss - and my wife uis very happy. 5 STARS!

I only gave 1 star because I had too. Recently sent my Tommy Hilfiger watch to the repair team who sent my report back today. I gave my wife a watch for Christmas and after 15 days the strap was peeling. I got a bill today for £44 due to a scratch at the back of the watch. Firstly it was the faulty strap I had sent it off for and secondly, and most shocking, the scratch that they found was on the back, when I sent the watch it still had the sticker on the back covering the plate. Absolutely disgusting service! They will not replace the strap due to them claiming it's wear and tear. It was 15 days old and the strap was peeling!

Fantastic service! I sent my watch for repairs on 13/09/2022 & received back in Ireland on 01/10/2022. I thought the fact I was based here might complicate things but thanks to the professionalism of Gill, Jill & Jamie I needn’t have worried. All queries were sorted promptly & efficiently in a particularly easy & friendly manner. Well done, it was a pleasure dealing with you. Elizabeth

Exemplary service! I phoned on the off chance that i could pop into the service centre (as i live in the same village) and have a couple of links removed from the bracelet on a watch we purchased for our son. Not only were they happy to oblige, i was in and out in a matter of minutes!

I recently dropped a fairly new watch (less than 12 months old); the second hand came off its mounting, and the hour/minute hands stopped going round.

SWICO repaired the watch and changed the battery at a cost of less than £20 - including postage in both directions. I sent the watch on a Friday; and received it back again on the Monday - 10 days later.

I cannot recommend SWICO highly enough!

Absolutely fantastic company to deal with.
Spoke with Gill, Jill and Neil during my interactions with
SWICO, and even though there was a slight issue (technical rather than service, during which I was constantly kept up to date by Gill) I ways ALWAYS found them to be extremely polite, very friendly and more than helpful.

An Amazing Customer Service experience!
Jill Wallis is a credit to your team!
So helpful from the start to the finish, nothing was to much to make my negative problem into a positive outcome.

Thank you Jill xxx

Kind Regards
Mr David Stringer

Two years ago, my son purchased an expensive 'fashion' watch with some inheritance money he had been left. This had hardly been worn due to lockdowns etc. When he came to wear it, the z clip had broken and would no longer securely fasten.

Sadly, the manufacturer said they couldn't help and that I should send to the watch to their repair service - Swico. Upon receipt of this watch, they advised that the parts were no longer manufactured as it is a fashion watch and only so many spares are made. My son was really upset about this having spent so much money on something that he thought he could keep for a long time to remember a loved one. I called SWICO back and spoke to an incredible lady called Jill. She took time to listen and was very empathetic with how frustrated I was with this situation. She advised I spoke to the manufacturer but meanwhile, she asked that I returned the watch to them again and she would get one of the team to look at this. They received the watch on 22nd December; they called me that day to say the watch was being repaired with a slightly different Z clasp and that it would be returned the same day with delivery expected for Christmas. Jill was so professional and managed my expectations at every step of the way!
On Christmas Eve this watch arrived in time for me to wrap and put under the tree for my son. He was delighted - but far the best Christmas gift he could have wished for. Swico were incredible on on the basis that this was only just out of the manufacturer warranty, they repaired free of charge. I couldn't recommend them any higher!

I bought an expensive watch last year in January and had to send it back twice for repair. I am now having to send it back again as it's not right! I don't think people working at the repair centre have a clue what they're doing. It's worth spending the extra money and buying directly with manufacturer. Lesson learnt.
The customer service centre is quite good if you manage to speak to someone. The phone is usually engaged, they don't seem to have a voicemail in place where you can leave your details and get a call back. I wonder why...

I broke my TW Steel watch strap, got In touch with them directly and they put me onto SWICO, 2 emails later and they sent parts to my door, brilliant service,
quick, easy to deal with and free of charge. That's blown my mind. Amazing 👏

Amazing service.

Highly efficient staff. Will definitely use again.

Excellent customer services couldn't been happier with the service I got .My watch was faulty so I speak to to swico and sent my watch off they said it wasn't In warranty any more but as a good will gesture they repaired it free of charge and really friendly staff

My Boss watch was just out of guarantee but I wanted a reputable repair. Swico quoted me over £130, stated it's scratched and dented ( I could see none of this). I took my watch to a local jewelry shop. They said it only needed a clean and a battery change. And charged me...guess what? £8. Yes, you got it right, eight pounds! Go use Swico, I won't.

The only company during Covid still offering an excellent service! What can I say from the first phone call to the follow ups to the speed of the repair it has been exceptional.

My Raymond Weil Maestro mechanical watch has had timing problems ever since I purchased it. The SWICO team have serviced it repeatedly over the last year, but when it again starting malfunctioning they proactively decided to replace the whole movement. It now works perfectly, and all carried out under warranty at no cost to me. I can't thank SWICO enough - lovely people and professional in every aspect of their service. Oh, and to some people who've complained here about their 50m WR watches not being waterproof and blaming SWICO - 50M WR is really only good for the lightest water resistance - not swimming or active submersion. You can't take 50m WR literally as when tested this is based upon static submersion. I'd suggest doing a little research on watch water resistance before blaming SWICO for your lack of understanding! Just saying :)

Do not deal with this company very poor service. Sent a Hugo boss watch with faulty bracelet to them for repair after a month of wearing it, only 6 weeks old , they repaired it and sent it back to me . After two days the bracelet broke again on the same clasp and now they refuse to repair it saying the bracelet on watches are not covered . Stay well clear of this company 😡😡😡😡😡

I submitted my Raymond Weil watch and SWICO refused to put in a new battery despite the fact that they are the only company ever to service the watch. They said it needed a new clasp. The clasp was replaced a year ago by SWICO. They said it had slight water damage. It had not been near water and is supposed to be water proof. I informed them that if it was, it must not have been serviced properly previously. They must have thought they could get away with this as I had moved home and they would not have matched service record to my new address. It was returned to me after a few months with No work done at all. The clasp is still working and there is no damage. They wanted £350 to do unnecessary work. Shame on them.

Shambles of a Company

A Hugo Boss Watch that I purchased for £350, stopped working within a year of buying it. I sent it off under warranty to repair and was quoted £300 to repair the watch due to Water Damage. The Watch clearly states on the back of it Water resistant upto 50m?

Managed to get the watch repaired for £60 at a local store instead, so no idea why firstly it was not covered under Warranty and Secondly why they quoted so much for a simple replacement of two parts.