Swift Resolution Reviews 170

Even though my case is proving to be a real challenge, it's so good to have a professional business on my side, keeping me up to date and making me feel that I'm not on my own

Swift helped me recover my money from a totally ruthless person who had borrowed it from me and then to refused to repay anything back.

Kate was very persistent and after obtaining a high court writ the debtor settled in full.

Many thanks Swift keep up the good work

I have no yet got my money back but it's early days, I must say the team is brilliant and have got things moving for me , when I was in dispair! After solicitors only asking for more money . they update me frequently Lizzie she is great , but to be fair everyone seems to be so helpful , I have full faith that they can recover my money from a difficult debitor. Thank you 😊

I’ve not yet got my money back but I can see swift resolutions are doing everything they can to make it happen especially with such a hard work debtor. I have regular updates which keeps my mind at eas and k owing things are moving forward.

These people are scammers , they tell you no win no fees .But they lie.They asked me for £180 to send someone to get my money ,But they never did ,then they asked me for another £350 without doing anything ,That is when I knew they are lying scammers. I asked them for my money back ,but they turn nasty. Please what ever you do ,DO NOT HIRE THEM BECAUSE YOU WILL NEVER GET A PENNY BACK INSTEAD THEY WILL ASK YOU FOR MORE AND MORE MONEY WITHOUT DOING ANYTHING FOR YOU .

I have recently used Swift Resolutions & was dealt with by Marie. I have to say she was brilliant. Informative, patient & got our money back 🙂

I contacted Swift Resolution in August 2023 regarding a debt owed to me by a medium sized Building Contractor who have subsequently gone into liquidation.

At the time, Marie responded quickly and was able to secure payment in full from the contractor within a couple of weeks.

I did have to wait the 90 days to receive the payment in my to my account, which arrived in full this week.

Many thanks to Swift Resolution to resolving this situation for me.

Swift did manage to collect on the CCJ against a dishonest tradesman, however, despite collecting the money in October and being promised the money in November and December, no monies have been received. I understand they need to legally keep money for 30 days, and it’s not that much money in the big scheme of things, but it’s Christmas and all I get is excuses instead of the money they collected for me. Feel like I’ve been ripped off twice! Didn’t like their customer service, felt like they treated me like someone who owed money not a client. As for the client portal, I still have no idea what this is or how to access it. They tried to bribe me to remove my poor Google review saying they would pay me what they owed me if I removed it. I responded that I would correct any errors but not remove it. Apparently they have now paid me by BACS but nothing received in my bank yet 16/12/23.
Edit: Following your response, and thanks for posting my old town and full name.
1. In the review I stated you had fully collected the debt.
2. I never received the email about remittance and no monies are as yet in my account. I have responded with bank details for payment but assume this will now be January as if you don’t have my bank details you can’t have paid me as you stated below and in your email last night the remittance form is blank. Again, poor internal communication from Swift.
3. Yes I did agree to you paying me on 15/12/23
4. See 2 above.
5. You previously stated I had made NO calls to your team, I provided evidence of the last one to help you locate the calls in your system and prove I did indeed make at least one call to respond to your previous allegation that I had made no calls which was a lie. I made three calls, one was a message left for Lizzie, the other two times I spoke to her. The first in October I was informed the debt had been collected in full on 3rd October but had to be retained for 30 days but should make the November run. The second was the message I left at the start of November. The final call was 24th November I was informed that Lizzie would speak to her line manager and see if my payment would make the December run and that she did not know why it hadn’t made the November one. I am not a business and do not have a call logging system and my phone only saves a certain number of calls in memory. You previously stated I had made no calls, and have now amended this to say you have a record of one message. And I have provided evidence of a further call. In a previous communication you mentioned a client portal which you have still not provided details of which you state would have provided a response within 24 hours and updates on my case. I still have no idea what this is or how to access it. May I suggest that you inform clients of this clearly to avoid communication issues in the future.

My feelings about being ripped off twice are my own and I do not need your permission to feel them. I have had to chase and chase and write reviews to get my money back from you and I don’t feel that I should have had to do that. By instructing a debt collection agency I expected the stress of chasing money to be over.

I have not lied about chasing despite your claims and received no updates from the this mysterious client portal. Perhaps rather than wasting time arguing with clients about reviews you should check your call logging and communications system are working correctly.
Final update: I have now been paid! Swift have fulfilled their contractual obligations finally.

Stay AWAY from Swift Resolution

The amazing thing about swift resolution is the fact that they got my debtor to pay within few days of given them the mandate.

The truly lived up to the meaning of their name.

Have an ongoing case with Swift at the moment, payments have been arranged when requested and monies transferred.

All the hard work completed by them and finally getting back the money owed to me from the debtor.

Many thanks for your hard work and persistence.

Swift Resolution provided us with some terms and condtions for our business and also advised on other legal aspects surrounding a start up company.

From start to finish has been a very easy and hassle free journey . What started as a missive dispute and pain got resolved within a few months . They kept me up to date with steps , processes and time frames and were always so positive and professional about it and letting me know every single details . Highly would recommend .

Swift Resolution disappointed me highly. They were not able to do anything for me and I lost more than 2000 pounds just by paying them, for them to drop letters through letter boxes and even with correct informations provided to them. They could not locate the debtor for an year. I feel they did not do anything. I also had to chase for updates. Please do not use them and loose more of your money.

Absolute joke of a company. misleading, lying contricting everything from start to finish. my review has been verified im not a 'debtor' I used your company and it was a mess from start to finish!!!!

SWIFT USES BULLY TATICS ON ITS OWN CLIENTS ANY NEGATIVE REVIEW THEY LIE AND SAY ITS OFF A DEBTOR
SHOCKING FOUL COMPANY

trust pilot have the information to verify my review hence why its been published on another note you having my information will only led to you using more bully tactics

Thank you so much to ALL staff who have demonstrated understanding support and compassion throughout. It has been a long journey but now have a very good result and I am very pleased. Great service
Gael Lindsay

Excellent service provided, Swift take the time and listen to your concerns and suggest a plan of action in help to recover my losses. I would recommend Swift to everyone

Thanks to Swift and the team, I know my case wasn't the most straight forward. One visit from your team and the issue is resolved. Will recommend and instruct you in the future to represent me. Thank you!

Quick response and excellent customer service