I am delighted with the service, cover and particularly the price. It was so easy to do online. What else can one say except thank you and hopefully you won’t do a massive increase when it’s up for re... See more
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Review summary
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Swift were exactly as their name suggests- Swift. They took action immediately and kept me updated all the way. A courtesy car was arranged the very next day following my accident and I received a set... See more
Company replied
Your representative was excellent,points I would like to make and Realise that you want us to do things on line.ie Your phone no on the policy docs could be easier to locate and I found it impossible... See more
Company replied
Excellent, staff very helpful, after a few calls to them with car concerns and changes. Ability to have a conversation then make the change on line which saves £25 in admin charges.
Company replied
Company details
About swiftcover.com
Written by the company
Welcome!
If you’re looking for cheaper car insurance, you can get Swift-covered in a few clicks.
Swiftcover offer 5-star Defaqto rated car and home insurance and if you just want the basics, we have that covered too.
Get a quoteContact info
United Kingdom
- www.swiftcover.com
4.6
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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She was good
A member of staff helped me through the procedure. I followed her instructions and was able to use the online amendment as required. Very helpful staff and very happy customer
July 3, 2026
Reply from swiftcover.com
Hello Gill,
We love to see feedback like yours - thanks for letting us know.
It's great to hear that our staff member was able to assist you effectively with the online amendment process.
Take care.
Nicola
Swiftcover Customer Service Team
Rang to see if I could add my son to…
Rang to see if I could add my son to the policy. I did not have all the information needed. They advised me I could do it on line to save myself some money, however got together the information and rang back. It took minutes to complete
July 7, 2026
Reply from swiftcover.com
Hello M Skerritt,
Thanks for taking the time to leave us a review.
It's great to hear that adding your son to the policy was a quick and easy process once you had all the necessary information.
Have a great day!
Nicola
Swiftcover Customer Service Team
Reply from swiftcover.com
Hello Claire,
Thanks for taking the time to leave us a review.
It's great to hear that our staff provided you with a friendly and helpful experience.
Have a great weekend!
Nicola
Swiftcover Customer Service Team
Distressful experience
This has been, without doubt, the worst insurance claim experience I’ve ever had.
From the moment my car was written off, the claim has been plagued by delays, poor communication and constant chasing. I had to challenge the vehicle valuation, wait weeks for updates, and repeatedly contact different departments just to find out what was happening.
The latest issue is that the settlement payment was sent to my finance company but couldn’t be allocated because the required reference details weren’t provided. The finance company can see the payment, but they can’t apply it to my account until Swiftcover/AXA confirms the details. Meanwhile, I’ve been instructed to return my hire car, leaving me at risk of being without transport through no fault of my own.
I’ve now submitted a formal complaint because the level of service has been unacceptable. Customers should not have to spend weeks chasing progress or dealing with problems caused by administrative errors.
I appreciate that claims can be complicated, but communication, accuracy and customer care have fallen well below the standard I expected. Sadly, my experience has been stressful from start to finish, and I would not recommend Swiftcover based on how my claim has been handled.
July 9, 2026
Unprompted review
Reply from swiftcover.com
Hello Clare,
Thanks for taking the time to leave us your review, and I'm really sorry to hear you've not had a good experience during the process of your claim.
So that we can look into this and address your concerns, I've requested some further information.
Rachel,
Swiftcover Customer Service Team
Reply from swiftcover.com
Hello
We appreciate your feedback regarding our pricing and service. We are always working to improve.
Richard.
Swiftcover Customer Service Team
It was the cheapest quote I received…
It was the cheapest quote I received that day, though it was still too much.
June 25, 2026
Reply from swiftcover.com
Hello
We appreciate your feedback and are glad we could offer a competitive quote. We understand your concerns about pricing.
Richard.
Swiftcover Customer Service Team
Thanks great work
July 5, 2026
Reply from swiftcover.com
Hi Mark,
We're so glad to hear that you are happy with the service provided. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Would just like to thank you very much …
Would just like to thank you very much for a very fast and quick response to my up grade to my car insurance of my car much appreciated.
July 1, 2026
Reply from swiftcover.com
Hi John,
We're so glad to hear that you are happy with the efficient response provided for your query. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Reply from swiftcover.com
Hi Joy,
We're so glad to hear that we could offer the policy that you needed. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
I was able to change a few things on my…
I was able to change a few things on my policy without any problems.
July 1, 2026
Reply from swiftcover.com
Hi Philip,
We're so glad to hear that it was quite simple to update your policy. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
I needed to upgrade my cover
I needed to upgrade my cover. The process was simple and I was able to print a copy of new cover within the hour.
July 1, 2026
Reply from swiftcover.com
Hi Richard,
We're so glad to hear that it was quite simple to upgrade your policy. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Lovely simple explanation on how to…
Lovely simple explanation on how to change my registration. A rare treat in today's confusing wordology. 10 out of 10
June 26, 2026
Reply from swiftcover.com
Hi Russell,
We're so glad to hear that our agent was able to offer a simple explanation to help you update your registration. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Quick to respond when I changed cars…
Quick to respond when I changed cars and needed new insurance.
June 23, 2026
Reply from swiftcover.com
Hi Carl,
We're so glad to hear that you were able to change your car on the policy with ease. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Reply from swiftcover.com
Hi Simon,
We're so glad to hear that you are happy with the service provided by our staff. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Excellent customer service.
June 30, 2026
Reply from swiftcover.com
Hi Neil,
We're so glad to hear that you are happy with the service provided. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Competitive price and easy to deal with.
July 1, 2026
Reply from swiftcover.com
Hi Steve,
We're so glad to hear that you are happy with the service and price provided. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Reply from swiftcover.com
Hi Ahmed,
We're so glad to hear that you are happy with the excellent service provided. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Good customer service
Good customer service. The person I spoke to was very polite and professional. She explained everything i need to know about my policy and made corrections that had previously been wrong. This received the renewal quote.
July 4, 2026
Reply from swiftcover.com
Hi Maude,
We're so glad to hear that our agent was able to help you and explain matters clearly as well. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Customer service very bad no one helps…
Customer service very bad no one helps it's taking nearly 2 hours and still not responded my email
June 29, 2026
Reply from swiftcover.com
Hi Chandrakumar.
Thanks for taking the time to leave your review.
I'm sorry to hear about your experience. We aim to reply to all emails within 24 hours and I can see that your email was answered within this timeframe.
Thanks
Lucy
Swiftcover Team.
The advisor was very helpful and kind…
The advisor was very helpful and kind and efficient
July 1, 2026
Reply from swiftcover.com
Hi Bilyana,
We're so glad to hear that our agent was helpful and kind to you as well. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
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