I am delighted with the service, cover and particularly the price. It was so easy to do online. What else can one say except thank you and hopefully you won’t do a massive increase when it’s up for re... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Swift were exactly as their name suggests- Swift. They took action immediately and kept me updated all the way. A courtesy car was arranged the very next day following my accident and I received a set... See more
Company replied
Your representative was excellent,points I would like to make and Realise that you want us to do things on line.ie Your phone no on the policy docs could be easier to locate and I found it impossible... See more
Company replied
Excellent, staff very helpful, after a few calls to them with car concerns and changes. Ability to have a conversation then make the change on line which saves £25 in admin charges.
Company replied
Company details
About swiftcover.com
Written by the company
Welcome!
If you’re looking for cheaper car insurance, you can get Swift-covered in a few clicks.
Swiftcover offer 5-star Defaqto rated car and home insurance and if you just want the basics, we have that covered too.
Get a quoteContact info
United Kingdom
- www.swiftcover.com
4.6
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I’ve been a customer for many years…
I’ve been a customer for many years I’ve always been able too get the help when required online too change policy details I’ve always been satisfied with their services so I stayed with them
July 1, 2026
Reply from swiftcover.com
Hi Kevin,
We're so glad to hear that we provide efficient assistance when needed. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Reply from swiftcover.com
Hi Tony,
Thanks for taking the time to leave a review of our service, we're glad to hear that you're happy.
Caroline
Swiftcover Help Team
Easy to access
July 3, 2026
Reply from swiftcover.com
Hi Julie,
We're so glad to hear that it is easy to access and manage your policy details online. Thank you for the positive feedback.
Hope you have a great day!
Keyrthigan
Swiftcover Customer Service Team
Reply from swiftcover.com
Hello Aisha,
We love to see feedback like yours - thanks for letting us know.
Kennedy,
Swiftcover Customer Service Team
Collision times and details supplied by supermarket but not actioned by Swiftcover
Following my car being hit and damaged by an unknown driver while stationery in a supermarket carpark on 14/4/2026, the store manager supplied me with the exact time that the collision took place, along with information about the offender's car and the relevant 3 cameras for Swiftcover to request the cctv footage. After chasing swift on 14/5/2026, I chased again today 31/6/2026 to be told that the collison is not visible on the cctv footage. As I explained to the claim handler today, this contradicts information from the store manager on the day.
When I filed the claim, I expected 3 outcomes -
1. No registration visible of the offender's car.
2. Registration found but offender not insured.
3. Registration found and offender insured (my excess paid would then be refunded)
I had faith in a company that is owned by AXA that my claim would be effectively processed. I did not expect this 4th outcome of "collision not visible". I had given swift information on 14/4/2026 about the the 3 cameras, including the 2 camera numbers, plus stating that a third camera at the petrol station could be the crucial one. I phoned swift again the following day (15/4/2026) to reassure myself that all information had been requested by swift to the supermarket. The only detail that was missing was the supermarket site, so this was added to the email.
The claim handler this morning 31/6/26 has raised a complaint for me (thank you) but this will not redress the fact that the information supplied was not acted upon by swift. Although it has been confirmed that the incident will not affect my NCD, I know that it will affect my future premiums. If swift had acted on the information supplied, the offender and registration number might have been found and I could have updated the police. I continue to be £650 (£450 and £200) out of pocket for an incident that was not my fault. This incident will now affect my future outgoings with my increased premiums.
Swift had attempted to contact me by email on 8/6/2026, updating me of the outcome of the cctv but I did not see that email as it didn't come from swiftcover; only the claim handler name was shown in the sender details, with axa and the claim reference in the header, so I might have missed it. The email was asking for more information but all this had been supplied on the day of the incident.
April 14, 2026
Unprompted review
Reply from swiftcover.com
Hi Fiona,
I'm sorry to see that you're unhappy with the service you've received.
I've requested more information from you so that we can look in to this properly and raise your concerns.
We hope to hear from you soon,
George
Lloyds Bank Motor Insurance
Reply from swiftcover.com
Hello Tina,
Thanks for taking the time to leave us a review.
We love to see feedback like yours - thank you.
I'm really pleased to see that you found our service easy to use.
Thanks for choosing us!
David
Swiftcover Insurance
Reply from swiftcover.com
Hello Dimitri,
Thanks for taking the time to leave us a review.
We love to see feedback like yours - thank you.
I'm really pleased to see that you're happy with our service.
Thanks for choosing us!
David
Swiftcover Insurance
Keenest price
Having used several comparison websites, Swiftcover came through with the keenest price, so they got my business 👍
June 23, 2026
Reply from swiftcover.com
Hello Alan,
Thanks for taking the time to leave us a review.
We love to see feedback like yours - thank you.
I'm really pleased to see that you're happy with the quote we provided!
Thanks for choosing us!
David
Swiftcover Insurance
I bought my insurance cover for my car…
I bought my insurance cover for my car online. Super fast and easy, insured straight away!
June 20, 2026
Reply from swiftcover.com
Hello Eva,
Thanks for taking the time to leave us a review.
We love to see feedback like yours - thank you.
I'm really pleased to see that you're happy with our purchase process.
Thanks for choosing us!
David
Swiftcover Insurance
I am extremely disappointed with the…
I am extremely disappointed with the level of customer service provided by Swiftcover. My experience has been nothing short of appalling.
I have sent multiple emails, all of which have been completely ignored. I have even submitted formal complaints about the lack of communication, yet those have also gone unanswered. Trying to speak to someone by phone is equally frustrating—I am left on hold for what feels like forever and can never get through to anyone.
As a result, I have absolutely no idea what is happening with my claim. There has been no communication, no updates, and no reassurance that my claim is even being dealt with.
When you’re paying for insurance, you expect support when you need it most. Instead, I’ve been met with silence and a complete lack of customer care. I would not recommend this company based on my experience.
June 26, 2026
Unprompted review
Reply from swiftcover.com
Good morning, Adam.
I'm sorry to hear of your experience and would like to help.
I've requested some information via Trustpilot so if you could please reply with your policy number and some contact details, I'll be happy to take a look at this.
Hope to hear from you soon.
Jonathan
Swiftcover Customer Service Team
Excellent customer service
Everything clear and straight forward. Customer service is excellent nothing too much trouble. Competive prices.
June 19, 2026
Reply from swiftcover.com
Hello Michael,
Thanks for taking the time to leave us a review.
We love to see feedback like yours - thank you.
I'm really pleased to see that you're happy with our customer service and competitive pricing!
Thanks for choosing us!
David
Swiftcover Insurance
Very easy to use and a good price
June 21, 2026
Reply from swiftcover.com
Hello Darren,
Thanks for taking the time to leave us a review.
We love to see feedback like yours - thank you.
I'm really pleased to see that you've found our system easy to use and our pricing competitive!
Thanks for choosing us!
David
Swiftcover Insurance
Reply from swiftcover.com
Hi Yirgalem,
Thanks for taking the time to leave us a review.
We're really glad you're happy with the service you've received! We appreciate your kind words.
George
Swiftcover Customer Service Team
Reply from swiftcover.com
Good morning, Naz.
Thanks for leaving your feedback and I'm sorry to hear you didn't find using the website easy.
I've logged your feedback regarding this and please get in touch if you need any assistance.
Best wishes
Jon
Swiftcover Customer Service Team
Was clear and straightforward to take…
Was clear and straightforward to take out the policy.
June 25, 2026
Reply from swiftcover.com
Hi Anne,
Thanks for leaving us a review - we're so happy to hear from you!
We're also very glad to hear this process for clear and straightforward.
Take care,
George
Swiftcover Team
Good and quick to find suitable ones
Strong database compare with different insurance companies,
June 24, 2026
Reply from swiftcover.com
Good afternoon, Macy.
Thanks for leaving your lovely feedback for us.
It's so nice to see you've joined us for your insurance this year.
Feel free to get in touch anytime you need us and welcome to Swiftcover!
Best wishes,
Jon
Swiftcover Customer Service Team
Reply from swiftcover.com
Good afternoon, Vivienne.
Thanks for leaving your lovely feedback for us.
It's so nice to see you've joined us for your insurance this year and it sounds like the process of setting up your policy went nice and smoothly.
Feel free to get in touch anytime you need us and welcome to Swiftcover!
Best wishes,
Jon
Swiftcover Customer Service Team
Informative/Helpful/ Advised/
June 25, 2026
Reply from swiftcover.com
Hi Megan,
Thanks for sending us a review!
We're so happy to hear you had such a positive experience!
Thank you for joining us here at Swiftcover.
George
Swiftcover Team
easy to understand no frills service…
easy to understand no frills service and good halp team
June 22, 2026
Reply from swiftcover.com
Hi PS,
Thanks for sending us a review!
We're so happy to hear you had such a positive experience!
Thank you for joining us here at Swiftcover.
George
Swiftcover Team
This was a great company to deal with
This was a great and easy transition off go compare , great price and plenty of extras you can add , good communication and great customer service,
Thank you I would recommend you to anyone 👍👍👍👍
June 23, 2026
Reply from swiftcover.com
Hi Dikie,
Thank you for leaving us such a positive review!
This is just what we want to hear. I'm so glad that you've had a great experience with us.
Take care!
George
Swiftcover Team
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