I am delighted with the service, cover and particularly the price. It was so easy to do online. What else can one say except thank you and hopefully you won’t do a massive increase when it’s up for re... See more
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Review summary
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Swift were exactly as their name suggests- Swift. They took action immediately and kept me updated all the way. A courtesy car was arranged the very next day following my accident and I received a set... See more
Company replied
Your representative was excellent,points I would like to make and Realise that you want us to do things on line.ie Your phone no on the policy docs could be easier to locate and I found it impossible... See more
Company replied
Excellent, staff very helpful, after a few calls to them with car concerns and changes. Ability to have a conversation then make the change on line which saves £25 in admin charges.
Company replied
Company details
About swiftcover.com
Written by the company
Welcome!
If you’re looking for cheaper car insurance, you can get Swift-covered in a few clicks.
Swiftcover offer 5-star Defaqto rated car and home insurance and if you just want the basics, we have that covered too.
Get a quoteContact info
United Kingdom
- www.swiftcover.com
4.6
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The service I got was excellent I would…
The service I got was excellent I would recommend swift cover to my friends that are looking to change their insurance well done
June 19, 2026
Reply from swiftcover.com
Hi Judy,
Thank you for leaving us such a positive review!
This is just what we want to hear. I'm so glad that you've had a great experience with us.
It's wonderful to hear that you'd recommend us as well.
George
Swiftcover Team
Frustrating
It was frustrating after filling all the relevant forms when trying to pay we just kept going round in circles and it just kepted going back to the provider 4 time this happen , and it was all day we end up having to pick our new car up the next day,(today 25/06/26) all because it didn't have the pay button and no phone numbers to ring them , evenly on one of the email they sent the payment button was on that then came more forms to fill in. This was my first time doing car insurance online. (never again) We kept going simply because the piece was a very good quote for the new car. We would have preferred to talk to someone
June 24, 2026
Reply from swiftcover.com
Good morning, Julie.
Thanks for leaving your feedback.
I am sorry to hear about the issues you had setting up the policy, and we appreciate your patience with this.
I've sent you an email to acknowledge your complaint and to help address any questions you may have.
Best wishes
Jon
Swiftcover Customer Service Team
I done my car insurance cover online so…
I done my car insurance cover online so far still new but I was happy with how easy and quick it was to do my insurance and all different add ons you can choose from for better cover
Thank you
June 23, 2026
Reply from swiftcover.com
Hi Sonay,
Thank you for leaving us a review!
I appreciate that this was sent to you early in your process but we do want to hear how it went taking out cover.
I'm glad to hear that you managed it with such ease and are happy with the cover so far.
George
Swiftcover Team
VERY EASY TO ORGANISE AND SWIFT RESPONCE
June 25, 2026
Reply from swiftcover.com
Hi David,
Thanks for sending us a review!
We're so happy to hear you had such a positive experience!
Thank you for joining us here at Swiftcover.
George
Swiftcover Team
Reply from swiftcover.com
Hi Maysoun
We love to see feedback like yours - thanks so much.
Lesley
AXA Team
Reply from swiftcover.com
Hi
Thank you for your feedback! We're so pleased to hear that you found our service easy to use and that our pricing was competitive.
Lesley
Swiftcover Customer Service Team
Fast easy efficient service
Fast easy efficient service delivered with courtesy, very impressive thank you
June 25, 2026
Reply from swiftcover.com
Hi Terry
We're so pleased to hear you found our service fast, easy, and efficient! It's wonderful to know that our courtesy made such a positive impression. Thank you for sharing your experience.
Lesley
Swiftcover Customer Service Team
Another new policy, for only 1 year...
Insurance offer is fine. Not great, not poor, but the same as every other insurance broker. The price is fine, just like others. And just like other brokers, in 12 months time Swift will irritate the hell out of me, by hiking the rates, even though the premiums have dropped this year....
I'd love to see what happens if a broker actually valued it's customers' loyalty...
June 18, 2026
Reply from swiftcover.com
Hi there, Keith.
Thanks so much for taking the time to leave us your feedback.
This feedback helps us to improve the products & services that we offer, so we really appreciate your input.
It's great to see you've joined us this year and rest assured that we always offer the best price we can in the first instance.
Have a good day and please get in touch anytime you need us.
Best wishes,
Jon
Swiftcover Customer Service Team
I’m only 2 days in
I’m only 2 days in, so can’t comment on anything - except the joining process.
That was easy. Autotrader car bought - insurance?
Compare site flashed up your Wow! price for my new car !
Clicked on, added my points Ouch etc and was very happy with final price
So I bought the car And The Insurance
Boom.
Happy buyer.
Thank you Swift
June 22, 2026
Reply from swiftcover.com
Hi Ian
We're so happy to hear that our joining process was easy and that you found a great price for your car insurance! It's wonderful to know we could help you with both your car and your insurance needs. We appreciate you sharing your positive experience with us.
Lesley
Swiftcover Customer Service Team
I had bought a new car and and needed to put my policy i already had on my new car after a bit…
I had bought a new car and after a bit of messing about on your site managed to do it I was disappointed that there is no phone number to speak to anyone as the automated question it didn't understand me to get my details up by repeatedly telling me I didn't quite get that really disappointed with that but everything else ok
June 24, 2026
Reply from swiftcover.com
Hi Ian
We appreciate you taking the time to share your feedback. We understand your frustration with the automated system and the difficulty in reaching a representative by phone. We are actively working to improve our customer service channels to ensure a smoother experience for everyone. We are glad that despite this, you were able to accomplish what you set out to do on our site.
Lesley
Swiftcover Customer Service Team
Reply from swiftcover.com
Good afternoon, Stuart.
Thanks for leaving your lovely feedback for us.
It's so nice to see you've joined us for your insurance this year and it sounds like the process of setting up your policy went nice and smoothly.
Feel free to get in touch anytime you need us and welcome to Swiftcover!
Best wishes,
Jon
Swiftcover Customer Service Team
Needed to cancel my policy as I used a date to early and this was very smooth received excellent support and advice with no cost include
Needed to cancel my policy as my start date was incorrect. Only a couple of emails was required with excellent advice policy no canceled waiting in my refund on will then reapply 10 out of 10.
June 25, 2026
Reply from swiftcover.com
Hi there, Arlene.
Thanks for leaving your fab feedback for us.
It's so nice to hear you're happy with the service you've received!
Enjoy the rest of your day!
Jon
Swiftcover Customer Service Team
Always great to talk with a real…
Always great to talk with a real person, who as all the information you need !
June 25, 2026
Reply from swiftcover.com
Hi Justin
I'm really pleased you got the help you needed when you called us!
Thank you for taking the time to leave feedback.
Lesley
Swiftcover Customer Service Team
Good price and easy to get cover
June 23, 2026
Reply from swiftcover.com
Good afternoon, Pete.
Thanks for leaving your lovely feedback for us.
It's so nice to see you've joined us for your insurance this year and it sounds like the process of setting up your policy went nice and smoothly.
Feel free to get in touch anytime you need us and welcome to Swiftcover!
Best wishes,
Jon
Swiftcover Customer Service Team
Good communication
June 25, 2026
Reply from swiftcover.com
Hi Elaine
Thanks for taking the time to leave us feedback!
Lesley
Swiftcover Customer Service Team
Reply from swiftcover.com
Good afternoon, Andrew.
Thanks for leaving your lovely feedback for us.
It's so nice to see you've joined us for your insurance this year and it sounds like the process of setting up your policy went nice and smoothly.
Feel free to get in touch anytime you need us and welcome to Swiftcover!
Best wishes,
Jon
Swiftcover Customer Service Team
Reply from swiftcover.com
Hello Tim,
Thanks for taking the time to leave us a review. I'm happy to hear you found it easy to set up a policy and our customer service were great help.
Kennedy,
Swiftcover Customer Service Team
I felt that I was let down I brought my…
I felt that I was let down I brought my home and contents insurance with them only to be told what I was making a claim for was not covered i was very disappointed with their response they said that I was out covered.
June 14, 2026
Reply from swiftcover.com
Hi Howard.
I'm sorry to hear that your cover hasn't met your expectations and the that the claims process was not quite what you had hoped for.
The Claims Team have been in touch with you
and confirmed the reasoning.
Take care.
Lindsay
Swiftcover Customer Service Team
Avoid this company! Do not use! Horrendous experience!
From the day of the accident which was non-fault on my part Swiftcover have continually pushed me from one department to another. They use two subcontractors within the claims division. One being co-part the other being enterprise car rentals. This has been the most challenging and regretful period in my life thus far.
One department tells you one thing another department, tells you something different and subcontractors tell you something different again.
I call the insurance company to update details of the claim. They say that’s not this department you need to contact this department or the subtractors.
Even though we disputed the original value of the car that was deemed a total loss they sent a payment through to me which meant I had to hand back the hire car to enterprise despite this claim not being settled. Enterprise advised us to send back the interim payment and I did only for enterprise the next day demand the car be returned back. Swiftcover were unhelpful saying co-part should never have sent the interim payment and they have not received the interim payment I had returned. Despite 3 weeks passing they still cannot trace this payment. I have had to instruct my bank to recall this payment from Swiftcover (AXA PLC)
May 19, 2026
Unprompted review
Reply from swiftcover.com
Hello
Thank you for providing your information.
I've forwarded a copy of your feedback over to the Claims Team to investigate and requested they contact you.
Take care.
Richard.
I wanted to put my other car on as well…
I wanted to put my other car on as well but the price went up to over £1000 so nope not happening
June 8, 2026
Reply from swiftcover.com
Hi David,
We appreciate you sharing your feedback. We are sorry the pricing was not what you expected.
We do offer the best price based on a second car quote, as this goes on the risk assessment and insurance rates at that time.
Take care.
Emma,
Swiftcover Customer Service Team
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