S.W. James Reviews 

We have just received our beautiful Chesterfield and are so happy with it. Warren listened and understood exactly what we wanted and has certainly delivered in every aspect of our expectations from start to finish. His knowledge and attention to even the smallest of details has been exceptional. We were informed of each step of the process whilst it was being made and found the price very reasonable by comparison to many other companies. We love the fact that it was made in the UK which was very important to us and
would highly recommend are so glad that we found and ordered from S.W. James.

After lots of research on handmade quality furniture there was simply no other company to match SW James. We travelled for 3 hours from Sunderland to Bollington to visit the showroom. We were greeted by Warren who was very welcoming. All of the sofas are beautiful and ooze quality, we decided Huxley in vintage grey was for us! Warren was very helpful explaining the process and even measured out the size of our living room so we could truly visualise how things would look in the space. We were kept up to date at different stages of the build. Our Huxley 3 seater , snuggle chair and footstool were delivered a couple of weeks ago and they are amazing, they are so comfortable and luxurious. The customer care given by Warren is first class. 100% recommended.
Tracey and Roy

Absolutely delighted with my Chesterfield sofa! Excellent craftsmanship, high-quality materials, and great comfort. The delivery was smooth, and the attention to detail was fantastic. Highly recommend!

Fantastic experience from start to finish. Warren was superb throughout and helped me get exactly what I wanted.

The quality of their furniture is really something, you will not be disappointed if you purchase from S.W. James, I highly recommend!

We chose SW James mainly on the strength of their customer service & the fact that their craftsmen have a wealth of experience. We are very happy with the product - punctual manufacture and delivery; frequent updates from Warren throughout; and most importantly, the construction and material quality is commensurate with the price. You pay for what you get in life, and that’s very evident here - pay a little more, get a top class product. I am also confident that if a problem were to be spotted / emerge, that I could take it to them and they’d handle it in good faith, which is comforting.

Best customer service ever!
Wow! From the moment I contacted Warren the service has been outstanding. The passion for the product shone through. The excellent knowledge, care and attention with every contact was amazing. The whole experience has been faultless and this is before we received the sofas and foot stall. Thank you so much, never have I found a company so easy to recommend. I done a lot of research and nothing compared.

Great customer service with no pressure to buy. After visiting the showroom we chose two matching chesterfields which were handmade and delivered in a timely manner. We love them. They look fabulous in our Victorian cottage,

I ordered an Elsie chair that was delivered on time and at a good price. The quality of the leather upholstery is flawless and the chair is really comfortable. S W James customer service is exemplary and I would happily use this company in the future.

I needed two top grade leather chairs and wanted them to be fully built, from scratch, here in the UK. S.W. James met that brief. The chairs exceeded my expectations in both construction and the materials used. Warren, one of the company founders, contacted me every few weeks with a progress update. The chairs were completed a few days ahead of schedule.

We couldn’t be happier with our Farley! It’s absolutely beautiful and incredibly comfortable. The leather has a luxurious touch and a wonderful smell, truly exceeding our high expectations.
On top of that, the customer service was fantastic—helpful, responsive, and a pleasure to deal with.
Highly recommend!

S.W.James must be a dyeing breed with service and quality that you no longer get.I found them on line after sadly being unsatisfied with many furniture shops offering the world but delivering inflated pricing for poorly produced products.Warren dealt with me from start to finish and answering all my awkward questions, was very patient and understood that i dont put up with poor quality or service. When my sofas were delivered they were everything i dreamt of and looked perfect in my room.Thank you S.W.James, i'm so pleased i took the plunge.If you want quality,service and respect you know where to go.

Excellent purchasing experience and delivery! A great company, reliable with great communication and customer service.

The entire process from ordering to delivery was first-class. I was kept informed of the build of my sofa every week and when I could expect completion. The sofa is amazing, the leather is of top-grade quality and will last far beyond a lifetime. I will most definitely use this outstanding company in the future when I upgrade another room. We are absolutely delighted with the retro bygone look and the colour is truly fantastic.

Beautiful furniture I was very pleased with the service from start to finish would highly recommend swjames one happy customer olwen Calvert

Hi I have now had my sofa for a couple of months and they are brilliant the leather is soft and warm, the cushions are very comfortable, the suite is elegant but homely and we are delighted with it. Anyone think of getting one should do it best sofa I have every bought.

outstanding service from Warren and the team from SW James from start to delivery of the furniture. We ordered two chesterfield Huxley sofas, absolutely beautiful, superb craftmanship. Will be recommending this company to anyone looking to buy furniture. Exceeded expectations and much nicer and better value than the normal retailers. True quality British craftmanship at it's best, very refreshing. Could not be happier.

Fantastic quality, in our opinion a cut above the rest.
Extremely comfortable products which look great too. We bought our Monty a year ago having chosen it from a selection of different sofas at their Bollington showroom. Warren was really helpful.
A few months later we bought the matching footstool which is perfect.
Great company and excellent delivery team. You won’t be disappointed if you buy from S.W.James.

We were so Happy with our sofa's, we chos
e the Huxley 3 seat and a 2 seat . so stylish and comfortable and really complimented our living room.
Nothing was too much trouble Warren was welcoming when we met to choose our sofa's and answered any questions we had .
I would highly recommend you will surely not be disappointed ! Happy customers Barry and Teri Wilson.

Thank you so much,I purchased a Huxley,which is simply fabulous.As a customer the process and the attention to detail from initial stage through to delivery was seamless.

I bought 2 Huxley sofas, a Huxley chair and an Atticus corner unit. I was worried at first, ordering online without seeng them ! Warren was great- he gave me invaluable advice from design , colour etc.
I was emailed every couple of weeks with an update on the making of my sofas , which was great.
My sofas and chairs were delivered and placed in the correct area by 2 great delivery guys.
The sofas are beautiful and I am so pleased with them.
The craftsmanship and detail is wonderful.
I would say to anyone not sure on ordering online with this company- definitely go ahead but do ring them as , as I said before, their advice is invaluable.