Systo UK Reviews 

So I ordered it...

Now waiting with trepidation to see how it goes...
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Edit 14/12/2012:
I haven't received notification that my device has been sent, and when I called them I spent 5 minutes on hold listening to horrific can-can hold music. The call was then terminated by their side...
So, currently 2 stars...
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Edit 19/12/2012
I have received neither my phone nor an email from the copany saying that it has been sent.
This despite them even seeing this review (I am assuming the reply was in fact from them). Whether they are incompetent or malicious I can't say, but I am downgrading them to 1 star and will definitely recommend that people stay well clear of them, and I wish I had done the same.

Edit again 19/12/2012
Their courier company has an even poorer rating than they do. Hardly surprising given that they didn't knock hard enough to be heard, and speaking to their call centre was like talking to a brickwall.

I am also not surprised that I never got an email to let me know that the item had been sent.
Definitely a 1 star review and a company I will stay well clear off in the future. Both them and the courier company.

I ordered a new item, a previously opened one arrived with damaged packaging, I returned it and they have refused a refund as the packaging is damaged although this is the way that they shipped it. Avoid these guys they are con artists, I am taking my case to court to get my money back as they now have both the item and my money!!!

it was Samsung galaxy note 2 anyway, and it came on the time they said they going to deliver it, and as far as i know this company seems really good and i wish it all the best.

I ordered ASUS LS248H then I noticed that it is not suit me at all.
Fortunately, the order does not shipping yet and I cancel my order and get my refund back immediately.

Ordered Philips Multimedia Speaker. Was a bit wary as quite cheap and not used comapny before. Read some of the reviews on here and alarm bells started ringing. Have to say though after I rang to find out when delivered, I was sent email and texts tracking my parcel till it was delivered. Ordered Sat 3rd Nov, delivered Mon 12th Nov. I would use them again

I was after a Thecus N4800 NAS drive which seemed to suit my needs. The only company that had one available was Systo, and at a good price too. I order a lot online, but placed my order with Systo with some trepidation as I had never ordered from them before and something about their website made me a little unsure, but with no alternative I went ahead. At least purchasing by credit card one has additional insurance in the case of non-delivery. One thing I always do when ordering from a new company is check to see if they have a valid address and check it out on Google maps and Streetview to pay a virtual "visit". I became concerned when the online delivery tracking did not work, and called them twice to check all was OK. On the second call they not only gave me a delivery date, but a delivery time as well, and sure enough the goods arrived as predicted. I am very pleased with the product and the price. There are some issues with their tracking which they need to sort out but overall a relatively good experience.

The first experience was very frustrating (see below), but I was promply contacted by their support team and everything was sorted out. They apologised and said that this problem arised due to a change in policy which wasn't reflected on a web site.

Initial story:
I ordered Lian Li PC-Q18B on 18/11/2012. The order was placed successfully and my card was charged. On the next day I got an e-mal saying that they've refunded my order (with no more details). I asked why was my order refunded and was told that they do not accept international VISA cards and don't even ship outside UK. This is despite the fact that payment was accepted and shipmetn to republic of Ireland was available as a separate option. At the same time they offered me to contact some person who can assist with on placing my order.

Although a tech online retailer, great to find the latest coffee machines at Systo. Ordered a nice Senseo for my office just a few days ago and already enjoying fine coffee. Excellent customer service and quick delivery. I highly recommend Systo and will be shopping with them again very soon.

I purchased a pair of video sunglasses that where not suitable for me, I contacted Systo who sent me an RMA number and advice on returning product. Refund was issued very quickly. Very good service.

If I could leave less than one star trust me I would! I ordered a coffee machine from them and after several emails the item finally arrived. The item was faulty and supplied with a euro plug. several times I requested an RMA (return number) as their website doesn't work when you try to request one, what a surprise! I returned the item and when they received it they alleged it was damaged and won't return my money. after several emails where they eventually threatened to take me to court if I left negative feedback; I am now having to resort to legal action to get my money back. If this review stops just one person from wasting their time and money with this company then I will be pleased. DON'T WASTE YOUR TIME WITH THESE INCOMPETENTS!

i ordered a product and got told it was coming the friday when i ordered it the saturday... then to be told its coming the wednesday after and to be told they cant ship out damaged items startight away when i ordered it brand new!

Bought a TP-LINK 300Mbps Wireless N PCI Adapter on the 4th then received an e-mail 5days later saying they had just posted it! If it was free delivery I wouldn't expect better but when they are charging £7.20 its a very poor service.

Placed order on Tuesday, they withdrew the money on wednesday.
Never recieved any tracking info by friday, so I contacted them via email.
I was then told by email a few hours later that I would get my tracking info on monday and my order on Tuesday.
They delivered on Tuesday like they said they would, so I was pretty happy with that and would be happy to use them again.

The day after I ordered, Systo contacted me both by phone and by email to say there was a technical problem with the batch which had to be returned to the supplier, and that they would refund to my credit card and let me know when the item was available again. The refund was received the next day. Very speedy resolution of problem.

I ordered a pair of headphones to be delivered to a different address to my billing address, and they handled it fine - they called quickly on both home and work numbers to verify for security purposes, so all good there.

I suspect their stock system is fibbing though - why else would it take you anything more than a day to despatch stuff? Either way, I happened to cancel the order before it was despatched, which they also handled quickly, so I'd have no issues ordering from them again.

paid £6 +vat for 3 to 5 days delivery and by the 6th day Systo had not even shipped the item. I wrote them an email to complain and ask that they refund the postage and they didn't even have the courtesy to reply.

I will not be using them again and will advise others against it too.

I have ordered a zalman case using their amazon site psl packetwalk systems ltd ( Systo.co.uk) next day got an email says they cancel the order without any reason . I contacted them then they said the item was mispriced . So that they cancelled the order . I can advise everyone not to buy any stuff from them .

Braun Food processor was a good price, slight hicup with adaptor plug was quickly resolved - Thanks

Ordered on Wednesday afternoon delivered Thursday hows that for service. Prices very competitive would use again. A+++++++++++

I ordered a graphics card, and while it came in due time there was an issue. The card they sent me was actually a version 2 model of the card, and this would not work with the version 1 model I had. On their website, they had titled the item as a version 1 card would be titled, with no "V2" in the name (even on the graphics card's manufacturers website they make this distinction between titles and versions). The only way I could have known this before ordering would have been to look at the "memory bus" specification on the website, which I didn't do because the title implied it was a V1 card. Had the title had V2 in the title i would have investigated compatibility/specifications.

I contacted Systo, but they refuse to let me return the item as it has now been unsealed/used. I informed them that under the Distance Selling Regulations I am allowed to return the item, new or used, as long as I inform them within 7 days of receiving the product (which I have already done). I also informed them that I had called the Trading Standards Institute, who told me that it was my consumer right to be able to return the product (I explained the complete situation to them), and this was under UK Law, and they logged that I had an issue with Systo, in case I need to take this further. Kamil (the employee I have been liasing with) tells me that I am not complying with some conditions of the DSR and therefore they have the right to refuse a return, yet has not complied with my request to tell me what these conditions are, and simply refuses to tell me under which part of the DSR they are not letting me return my product. I suggest they read up on the law regarding consumer rights and tell me what article or statement of legislation they are rejecting my wish to return the item by, because at the moment they are currently breaking the law. Absolutely disgusted, the only review I have ever felt the need to write about a company.

Edit: After having continued e-mail correspondence with Systo, they have agreed to let me return the item. I would buy from them again as they can be cheap, just make sure you check all the specifications of the product you are buying as mine was labeled incorrectly. I still wished they had cared for keeping me as a customer, as what happened was not completely my mistake, but at least I am getting a refund.