Systo UK Reviews 

I ordered parts for a new PC, on 3 May, all of which were listed as in stock, 3-5 day delivery. I heard nothing from them (although they took the money from my card immediately) I rang on 11 May, and was told that my order would arrive on Tues, 15. On Tues, all but two items arrived, but I cant build a PC without the case, so I rang again, was promised delivery on Friday 18th, but nothing arrived, so I rang again. They said the items would now arrive on Monday 21st, but they had broken too many promises, so I cancelled. I also had to return a power supply, as the alternative case I ordered came with supply included. Under pressure they agreed to pay return postage, they got the PS back on 29th May, but they didn't refund my money until I e-mailed and complained, didn't get my money back until 11th June.

Getting through on the phone is not always easy - If they're busy they just hang up, after you've been waiting in a queue.

All in all, far too much trouble, and I won't be using them again.

If you look at the other bad reviews you'll find a similar story, if you're unlucky you will order something that is 'in stock' in 'an external warehouse' (their explanation on the phone) and could take weeks, not days, to arrive. How far away is their 'external warehouse'? They should be honest with their delivery and stock info.

Ordered a Aerocool xpredator white edition and some CL7 Corsair vengeance ram, absolutly pleased with both, ram was over £15 cheaper here than at dabs, and the case, although not as cheap as aria, was in stock and ready to ship, ordered friday with super saver 3-4 day delivery got it wednesday very pleased indeed *****

I ordered a PC case and it arrived within the week. There was a power cable missing (only European one included not UK) and I requested help. Chris Hawkins immediately responded to say that a replacement would be put in the post. Very good service.

Found good price and good reviews about systo, so chose them for a product. Was initially concerned that I heard nothing about delivery on the 4th day after order placement but fears were dismissed when I spoke to them.

Phone was answered quick and the LiveChat service is great - I was contacted back at the time they said they would get back to me.

No problems in recommending them or using them again.

This was a very poor experience, I bought from them because they were the only company I could find who had the item I needed in stock.

Delivery was shown as 2-3 days, it actually took 10 days to arrive. When I spoke to support using their live help the guy said 'You'll get it tomorrow'. The next day he said 'You'll get it in 2 days' and when I contacted them a third time (and got the same guy again) he said 'We had a warehouse problem, you'll get it tomorrow'. Never any 'sorry' or anything. At this point I complained and he offered me a postage refund.. Guess what? I never got the refund, although I did recieve the item as described eventually.

Seriously this is a 2-bit outfit and I won't touch them again.

UPDATE. Apparently Systo have reported this review as abuse, and I have submitted a copy-receipt to Trustpilot to prove it's genuine feedback. I guess Systo would rather not see genuine feedback.

So let me start by saying that my product did arrive and it was in good condition. However, The company took my payment as soon as I ordered and did not ship the product for 5 days! After 2 days I was extremely concerned and had the same customer service rep telling me "Your product will arrive by friday." I didn't see this possible.. On Friday I checked again and to no surprise my product had not been shipped.. I contacted them again and this time I finally received a different service rep! He guaranteed my product will be there by Monday, and it did arrive on Monday. I did not enjoy my experience with this company and will not be using them again. I do not recommend this company.

I placed an online order for a Samsung Series 9 on Monday evening. The item was one of the cheapest i could find online. Today, Wednesday, I contacted customer services (via web chat) for an update on my order and was advised that it had been dispatched and would be delivered today (the supplied tracking number confirmed this), well within the stated 3-5 day delivery timescale. I am so impressed with Systo.co.uk that I will definately shop with them again and highly recommend them to anyone who is looking to buy products online safely, securely and with great customer service support.

I tried to ordered some SSD drives recently, items were in stock and were at a low price so I put in my order and next day I got an email saying my order was cancelled because item was out of stock. Didn't even get my name right so I don't know if they can get any other things right either. Anyway was very disappointed my order never went through.

I Ordered and paid for software on 23rd Jan, when it didn't arrive a week later I called only to be told the software was out of stock, I asked why the website stated it was in stock but they couldn't give an explaination.
This is the first (and last) time I will use this company.

Not only was Systo's price the best we found for the G-Drive storage device we wanted, but the service that followed was excellent. We received several emails detailing where our order was up to and delivery was incredibly fast - on the second working day after we had ordered. Very impressive and would definitely recommend this company to anyone. We will be using them again in the future without question.

The true test of a company is how they respond to problems. I bought a TV from Systo that proved to be not very good (I believe this was manufactured to a low spec by Samsung, so no blame lies with Systo). On asking to return the TV, I was assigned a real person and their direct e-mail. This person arranged the return. Excellent service.

I would certainly use Systo again safe in the knowledge that if I'm not happy with the product I can return it.

What more could you ask for i got the parcel in 3 days at the cheapest price there was, extremely happy, completely trusted website. thank you systo uk. :)

Hard to find Lian Li cooler in stock and dispatched quickly with delivery in 2 days.

Superb

Excellet service, couldn't have asked for a quicker dispatch and delivery.

Enjoyed buying from you,real easy and great delivery

My product came to me on time, In good condition and the payment was an easy unhindered process.

I bought some memory off the website and there was a slight confusion on my behalf as to when it was being delivered. I emailed their customer service and they telephoned me on a sunday to speak to me personally rather than robotic email. The chap was really helpful and when the items turned up they were exactly what I ordered. Definatel a great site and service that I would use again over another ebuyering site!

order & delivery no problems

ordered a case from them for a very good price but item took longer then expected to arrive and also case was damaged on arrival, not badly but still damaged, thankfully does not effect the working of it or the aesthetics.
I did not contact customer services to get this replaced as it was fun and games enough trying to find out why it took so long.

Also ordered a fan controller on a seperate order and this arrived in the given time but on closer inspection i can see that the courier has manhandled the item and all the knobs were slightly bent, again no reason to get it replaced as the item works and unless your really looking you wont see it.

I wouldn't order from them again, rather pay the extra and order from another company.

I was very impressed with the service I received from Systo from the initial contact regarding a hard to source component through to resolving issues with a faulty part. I would certainly use them again.