We went to Bentley Manchester looking for a second hand Bentyga. We were introduced to Pamela Boyd who royally looked after us. Pamela’s technical knowledge and her way of explaining everything in lay... See more
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Pamela and the team at Sytner Manchester were an absolute delight to deal with, five-star service from start to finish! Extremely professional, welcoming and attentive throughout. The whole exper... See more
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I was greeted at reception and offered a drink. i was then introduced to Keaton the manager dealing with my car. The car was serviced and the stop start fault rectified. There was however another fau... See more
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I'm bewitched by Bentleys. We are on our 4th & we absolutely adore them. The craftmanship of the interiors, the beauty and power of the exteriors; the growl of a GTC engine. But equal to all of... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Mobberley Rd, WA16 8GT, Knutsford, United Kingdom
- 01565 220347
4.6
Excellent
382 reviews
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I had two Bentleys recently serviced…
I had two Bentleys recently serviced with your firm. I would like to say that I have not at anytime over the years had such a pleasurable and totally professional service as I did by a fine fellow called Sharzly. He has been the most charming, thorough and knowledgeable person I have ever dealt with at Bentley in over 20 years. If it was my firm I would promote to a high position in the company and to train and ensure other employees act in the manner he does.
August 14, 2022
Reply from Sytner Group - Bentley Manchester
Good Morning Ian, We're delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester
Great customer service.
Took my McLaren to the Aftersales Centre for a service and MOT. The car was worked on by Jamie who has looked after my car since new. He was very polite and I have every confidence in him. Sam is my contact and he looked after myself and my wife in his usual friendly and courteous manner. The tour around the service area was most impressive.
August 12, 2022
Reply from Sytner Group - Bentley Manchester
Good Morning Jon, We're delighted to read your kind words. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester
Spoke to Mark ref to a problem…
Spoke to Mark ref to a problem connecting an old phone to the car, never encountering this problem before he went and looked into this and sent an email less than an hour later. He called me back the follo9day as a courtesy to follow up to give me more info. Could not ask for more service
August 11, 2022
Reply from Sytner Group - Bentley Manchester
Good Morning Sean, We're delighted to read your kind words. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact us. Kind Regards Team Manchester
Fabulous service.
August 8, 2022
Reply from Sytner Group - Bentley Manchester
Good Morning John, We're delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester
Reply from Sytner Group - Bentley Manchester
Good Morning Anthony, We're delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester
As always it’s a pleasure to meet the…
As always it’s a pleasure to meet the team at Bentley Manchester who are always happy to meet me especially Mr Kelsall who never disappoints.
July 26, 2022
Reply from Sytner Group - Bentley Manchester
Dear Mr Crompton Thank you for your 5 star review and comments. Kind Regards Team Manchester
Reply from Sytner Group - Bentley Manchester
Dear Alan, Thank yo for your 5 star review and comments. Kind Regards Team Manchester
Totally dissatisfied with the service I…
Totally dissatisfied with the service I was given picked my car up only to find out there was still a problem. Phoned up just told to bring it back leave it with us find your own way home. You need to either pick it up yourselves & leave me a vehicle so I can get on & do my job instead of wasting my time which takes over 2 hours !!!!
July 14, 2022
Reply from Sytner Group - Bentley Manchester
Good Afternoon Mrs Rowland, we are genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. We have been speaking to your son who runs the car and have arranged for further repairs to be carried out once the required parts have been received from the manufacturer. We have also organised a loan car for him for when this work is carried out. Thank you again for for your valued feedback. Team Manchester.
Another great Service Experience I have…
Another great Service Experience I have come to expect for McLaren Manchester's Service Team but never take for granted.
Thank you for continuing to make my 10th year of McLaren Ownership just as special as the first
July 14, 2022
Reply from Sytner Group - Bentley Manchester
Dear Mr Wood Thank you for your 5 star review and comments. Kind Regards Team Manchester
Top Class service
Personalised and efficient service with good communication.
From arranging pickup to diagnosing small issues raised the service was excellent.
It’s great to feel you have a single point of contact that looks after your needs.
June 16, 2022
Reply from Sytner Group - Bentley Manchester
Good Morning Mr Pringle, We're delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester
Service fine, poor communication
Service fine and very courteous, but communication and follow up poor. I specifically booked service drop off and collection dates after discussion to allow time for wheel refurbishment, but on arrival was told that the relevant person wasn’t in that day and I’d have to wait to see if he had time to fit my job in. After chasing the following day I was told that he didn’t do my type of wheel at all (a standard Bentley fitment) but I could have the number of a local expert (local to the garage but not to me). As I’m thinking of changing the car I also asked for it to be appraised and valued during the days it was with the garage to allow any inspections required. Despite receiving a promise of a call the same day and chasing 3 times I’m still waiting 10 days later. Disappointing after 9 years of loyal custom.
June 9, 2022
Reply from Sytner Group - Bentley Manchester
Hello Mr Jones, Thank you very much for your feedback. We value all comments and we’d like to assure you that your review has been taken seriously by the management team. As always if there is anything that we can do to assist further please get in touch. Kind Regards, Team Manchester
Sam is brilliant
Sam is brilliant, extremely knowledgeable about the product and fantastic to deal with.
Marcus
May 26, 2022
Reply from Sytner Group - Bentley Manchester
Good Afternoon Mr Addison, We're delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester
Faultless service all round
Faultless service all round. Special mention for Sam and Andy who are extremely efficient, knowledgeable and true petrolheads. A pleasure to deal with these guys and a big part of the Mclaren ownership experience for me. How it should be done.
May 26, 2022
Reply from Sytner Group - Bentley Manchester
Good Afternoon Mr Naylor, We're delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester
Very Special Service
For what was an extremely coveted moment in my life, acquiring my Bentley was a really special occasion. Bentley Manchester did not dissapoint. From the get go, Jan was wonderfully professional, informative and extremely helpful in making every aspect of my purchase special. Ben (business manager) was equally helpful and collectively, made my Bentley purchase everything I envisaged it to be. Thanks. AMD.
May 19, 2022
Reply from Sytner Group - Bentley Manchester
Good Morning Mark, We're delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester
Fantastic dealership
Fantastic dealership, staff are amazing, very friendly and professional.
April 19, 2022
Reply from Sytner Group - Bentley Manchester
Good Afternoon Mr Rogers, We're delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact us. Kind Regards Team Manchester
Epic service and feels like your…
Epic service and feels like your Visiting friends it’s nice to go there have a coffee and relax a chat while you’re booking your car in for service or simply collecting it it makes the process painless
Sam and the team make the place
April 1, 2022
Reply from Sytner Group - Bentley Manchester
Good Afternoon, Thank you for your kind words & great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester
As you would expect very professional…
As you would expect very professional and good communication throughout. Lovely touch leaving McLaren mints and chocolates after the service. Pick up and delivery service good too.
March 23, 2022
Reply from Sytner Group - Bentley Manchester
Good Afternoon, we are delighted to read your kind words about McLaren. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us, Kind Regards, Team Manchester
Great service
March 19, 2022
Reply from Sytner Group - Bentley Manchester
Good Afternoon, we are delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us, Kind Regards, Team Manchester
Great Guys
I've had several points of contact mainly the parts and service guys who are always helpful and professional. This is why I make the trip to Manchester from Nottingham even though there is a Mclaren dealer closer who did not inspire confidence. A thank you to Paul in parts and Sam in Service
March 18, 2022
Reply from Sytner Group - Bentley Manchester
Good Afternoon John, we are delighted to read your kind words about McLaren Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards, Team Manchester.
Reply from Sytner Group - Bentley Manchester
Good Morning Mr Wray, We are delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester
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