I've always been very impressed with the Audi personel at Derby Audi. Very polite and helpful kept me updated on my car's service & mot. They loaned me a beautiful hire car . I'm deciding wethe... See more
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Easy drop off and pick up process for service. Online service tracker was helpful to see progress. Big shout out to Erika who was absolutely amazing!
The best experience of buying a used car from audi, Josh was brilliant from start to finish, Also business managers Harry and Paul most helpful
Staff are all lovely but I find the fact that the service advisors are in an office and not front facing poor. I know most dealerships are doing this (BMW) but in my opinion and many others I think it... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Royal Scot Road,Pride Park, DE24 8AJ, Derby, United Kingdom
- 01332 546800
4.4
Excellent
989 reviews
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Flexibility
Had to change timings of booking at last minute as car was needed back sooner. The teams response was excellent and they moved collection forward by several hours
January 8, 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Good morning Robert, thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that our team was able to accommodate your last-minute change and move the collection forward to suit your needs. It’s always our aim to provide excellent service and flexibility to our customers. Your positive feedback is greatly appreciated and motivates us to continue delivering the highest standards. We look forward to welcoming you back to Derby Audi in the future. Best regards, The Derby Audi Team
Best car buying experience ever
Just purchased a Q5 and could not have been more satisfied with the process from the team at Derby Audi. Mark was excellent and extremely helpful and got all the paperwork completed in under 90 mins. Also thanks to the lovely lady in reception who looked after our dog...all the staff we're super friendly!! Would highly recommend this dealership and we will be back when our current lease expires on our other car.
January 2, 2026
Unprompted review
Reply from Sytner Group - Derby Audi
Dear Peter. Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Mark and the team made the process smooth and efficient, and that our reception team looked after your dog so well. It’s wonderful to know you felt welcomed and supported throughout. We truly appreciate your recommendation and look forward to welcoming you back when your current lease comes to an end. Wishing you many happy miles in your new Q5! Best regards, Derby Audi Team
Audi Experience
Staff were very welcoming and I felt very comfortable, with no hard sell. Both Bailey and Paul were extremely helpful and knowledgeable
December 15, 2025
Unprompted review
Reply from Sytner Group - Derby Audi
Dear Mr Horne - Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that both Bailey and Paul were able to assist you in a knowledgeable and helpful manner, and that you felt comfortable throughout your visit without any pressure. It is always our aim to provide a welcoming and relaxed environment for all our customers. We truly appreciate your positive feedback and look forward to welcoming you back to Derby Audi in the future.
car purchase
Very personable and helpful and nothing to much trouble. Explained everything and did not confuse you,
October 14, 2025
Unprompted review
Reply from Sytner Group - Derby Audi
Dear Kathleen -Thank you ever so much for your kind words and for taking the time to share your experience with us at Derby Audi. We are delighted to hear that you found our team personable and helpful, and that everything was explained clearly without causing any confusion. It is always our aim to provide a friendly and straightforward service, so your feedback is truly appreciated. We look forward to welcoming you back in the future. Best wishes, The Derby Audi Team
Mark the salesman was the most patient…
Mark the salesman was the most patient person listening to exactly what we wanted. He really took time with us explaining everything . On the test drive he couldn’t have been more helpful . Likewise at the handover he really took time with us and made sure we understood the controls and everything . He could not of done anything better
December 9, 2025
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you Les, for your wonderful review. We are delighted to hear that Mark provided such patient and thorough assistance throughout your experience. It’s great to know he took the time to explain everything clearly and made the test drive and handover so helpful. Your kind words mean a lot to us, and we’re pleased that Mark’s attention to detail ensured you felt confident with your new vehicle. We truly appreciate your feedback and hope you enjoy every mile in your Audi.
Gareth who is head of the body shop at…
Gareth who is head of the body shop at Derby Audi, was fantastic. He explained every process that was involved and he updated me regularly on the progress. I can’t fault him, he was genuinely very helpful.
November 10, 2025
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you very much for your kind words. I am delighted to hear that Gareth provided such a thorough and helpful service during your visit to the body shop. It’s always our aim to keep customers fully informed and comfortable throughout the entire process, I know Gareth will really appreciate this feedback, which I will be sure to share. Thank you, Matt Lane - Head of Business
Mobile vehicle technician
Contacted Nottingham Volkswagen who didn’t know how to help. Went on to Contact derby Audi who sent Andy their mobile vehicle technician. Wow what a guy, very knowledgeable, knew exactly what needed to be done and was done super quick. Price was good too… highly recommend Andy, very professional, knowledgeable, experienced, kept me upto date and explained everything in detail.
November 27, 2025
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Andy was able to assist you so efficiently and professionally. It’s great to know that his knowledge and clear communication made a positive difference. The mobile technician is a new concept at Derby AUDI, but I am really glad you enjoyed the experience. Thanks once again for choosing Derby Audi. Matt Lane - Head of Business
Excellent customer service from start…
Excellent customer service from start to finish. Jessica made sure that I was updated on my repair (thank you Jessica) and the bonus was it was completed earlier than advised. Gary made an excellent job of cleaning my car inside and out before collection. Very professional, friendly and helpful staff. I would highly recommend Audi Derby.
November 19, 2025
Unprompted review
No hassle they achieved what was…
No hassle they achieved what was requested
Gary gave my car a complimentary clean which was excellent
November 18, 2025
Unprompted review
Amazing service
Amazing service, I was met as I drove in, the person recognised my registration. Got me parked and directed me exactly what to do. The great service continued through the whole process.
November 18, 2025
Reply from Sytner Group - Derby Audi
Dear Marie, Thank you ever so much for your wonderful review. We are delighted to hear that you experienced such attentive and seamless service from the moment you arrived. It’s fantastic that our team recognised your registration and guided you throughout the process, making everything straightforward and enjoyable. Your kind words truly mean a lot to us and motivate everyone here at Derby Audi to continue delivering the highest standards of care and attention. We look forward to welcoming you back in the future. Best wishes, The Derby Audi Team
Very helpful service centre
Very helpful service centre, great staff who are very friendly, happy to help and advise.
November 13, 2025
Reply from Sytner Group - Derby Audi
Hi Mr Foxall. Thank you very much for your kind words and for taking the time to share your experience with us. I am delighted to hear that our team were friendly, helpful and able to provide the advice you needed. Your positive feedback is greatly appreciated and I will ensure this is shared with the team. We look forward to welcoming you back in the future. Matt Lane - Head of Business
Super Customer Experience!
Recently acquired a vehicle from Derby Audi. Special thanks to Joshua Rowley who handled the transaction with great professionalism. From start to finish Joshua was customer oriented, keeping me informed at all times, and patiently answered my many queries and questions! On the day of collection Joshua had everything prepared and organised, and the final handover went very smoothly. Thank you Joshua!
November 12, 2025
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you, Rog for your kind words and for taking the time to share your experience with us at Derby Audi. I am delighted to hear that Joshua provided such a professional and caring service throughout your purchase. It’s great to know that the experience was smooth and that all your questions were answered patiently. We truly appreciate your feedback and hope you enjoy your new vehicle. Should you need any assistance in the future, please do not hesitate to get in touch. Matt Lane - Head of Business
A seamless process from enquiry to purchase!
From my initial enquiry with Aaron Newton, within minutes I was emailed full specifications of the car I was interested in. The car was actually undergoing its full service check, but was available to test drive in the afternoon. I bought the car the following day after the test drive. Aaron was extremely helpful and knowledgable. It was a seamless purchase experience.
November 13, 2025
Hideously expensive
November 13, 2025
Reply from Sytner Group - Derby Audi
Hi Richard, thank you for sharing your feedback. I appreciate your honesty and understand that pricing is an important consideration for our customers. I would like to invite you to contact me at matthewlane@sytner.co.uk to discuss your concerns further. Your satisfaction is important to me, and I welcome the opportunity to hear from you. Matt Lane - Head of Business
Gearbox Oil Change
Great service and attention to detail. I always leave Derby Audi feeling confident that my vehicle has been well looked after. The service staff can't do enough for me and always explain things clearly and in plain language.
October 7, 2025
Everything went seamlessly
Everything went seamlessly. Ready quicker than expected. Good communication. Polite staff. Well looked after.
November 6, 2025
Reply from Sytner Group - Derby Audi
Dear Nick, Thank you very much for your kind words and for taking the time to share your experience with Derby Audi. We are delighted to hear that everything went seamlessly and that your vehicle was ready quicker than expected. It’s wonderful to know our communication and polite staff made you feel well looked after. Your positive feedback means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, The Derby Audi Team
Great communication and customer service
October 23, 2025
Reply from Sytner Group - Derby Audi
Dear Baco, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you were pleased with our communication and customer service. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback truly means a great deal to the entire team here at Derby Audi. We look forward to welcoming you back in the future. Best wishes, The Derby Audi Team
The Sytnerdrive Accident Aftercare…
The Sytnerdrive Accident Aftercare service offered by Audi Derby is second to none. Not only do they fully repair your vehicle with genuine Audi parts but they also keep you fully informed of the progress of the repair. If you unfortunately need these services then ask to speak with Gareth Oats in the bodyshop and he'll give you every assistance.
October 29, 2025
Unprompted review
Reply from Sytner Group - Derby Audi
Thank you, Wendy, for your kind words and for taking the time to share your experience with our Sytnerdrive Accident Aftercare service. We are delighted to hear that Gareth and the team provided you with excellent support and kept you well informed throughout the repair process. It is always our aim to use genuine Audi parts and deliver the highest standard of care. Your recommendation means a great deal to us, and we truly appreciate your trust in Audi Derby.
Helpful friendly informative
October 23, 2025
Reply from Sytner Group - Derby Audi
Dear Elsiecustomer, Thank you ever so much for your kind words. We are delighted to hear that you found our team helpful, friendly, and informative. It is always our aim to provide a welcoming and knowledgeable service to all our customers. Your positive feedback truly means a lot to us and encourages us to maintain the highest standards. We look forward to welcoming you back to Derby Audi in the future. Best wishes, The Derby Audi Team
Mobile Technician Andrew
We've been using mobile technician Andrew for all of our difficult to diagnose problems regarding VAG cars and he's fantastic! Always super helpful and very clear with his explanations to both management and technicians. Always on time and very reliable, we're always happy to have him on our site!
October 24, 2025
Unprompted review
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