Sytner Group - Geely Northampton Reviews 

The staff are very helpful and knowledgeable. They really went out of their way to guarantee I was pleased

Outstanding service!The team helped us choose the right car for us, very helpful & polite team. Highly recommend

I found that the team were determined and hardworking they catered to my every need.

I had a wonderful experience, Nikki Litchfield recommended the Geely pro and I fell in love with it.
Nikki was very professional and also thank you too Josh and Alex for making it so easy for me too order my new car 😃

Great customer service, friendly staff

Great service! Would highly recommend. The team were helpful and friendly and made every effort to listen to our needs and went beyond to help support our needs ! We are very pleased with our choice.

Came to pick up my Geely ex5 been thru the documents and everything got explained team was friendly and Great communication will recommend buying from here

JLR Northampton.

Excellent while selling. A wall of legal deflection when it goes wrong.

The car has been off the road over three months in total. My heavily pregnant wife and our child were left stranded at the roadside during breakdowns….more than once. We do about 1,500 miles a year.

I asked to reject the car under the Consumer Rights Act. Flat refusal, delivered with a tone I can only call smug….including telling me I was welcome to try the Motor Ombudsman, but they’d probably side with the dealership.

No apology, no interest in putting it right at any stage and it was a different garage fixing the car, they’ve made no offer or attempt to help at all.

So the Ombudsman complaint is going in.

Lovely when selling, less so when actually faced with the quality of their products.

Ellie on parts was amazing she heped me resolve my issue absolute star

Thank you to the staff who welcomed us on the way into the car park and were professional from start to finish in selling us a new car. They listened to what we were looking for and came up with a great, affordable finance package so a big thankyou to Amy and Matthew.

Lloyd and Dan were very helpful in our experience of buying a car for our daughter. Lloyd was very patient and answered very calm and professional to all our questions and Dan was very helpful in regards the financial assistance. Moreover, we needed the car very quickly and they both got it sorted in less than 2 days. I definitely recommend both of them as they said they work all the time together and will do everything to help and satisfy the customer.

Josh and Alex at Northampton were both excellent. They worked together to amazingly, get me in my new car within a couple of days!
I would highly recommend them and the brand.

Josh was very informative and knowledgeable. Although we haven’t fully committed to the purchase as of yet, we will definitely return to Josh to finalise the purchase!

Purchased a Geely EX5 Max from this dealership while the price was very competitive the service was atrocious, I had travelled 140 miles and specifically told the dealership to fully charge the car so I can drive home without having stop to charge as we have a young child we left with a babysitter and needed to get back asap upon inspecting the car no car mats were present these were put in later, battery was a third full meaning we wouldn't make it home was just told there is a rapid charger down the road, stone chips that we were told would be fixed were still present and the car was parked under a unlit tent preventing us from being able to see any issues with bodywork, we had to wait 5 hours for someone to attend to us, stone chips to be addressed and car to have enough charge to get home, the stonechips were just touched up with a pen which you can tell and on a 26 reg car looks totally unprofessional, the car has two dents which explains why they parked it in the dark tent luckily in the pictures they sent me of the car prior to purchasing they are visable and I have now logged a formal complaint with Geely UK and if not resolved I will escalate to the motor Ombudsman as the service has been awful. On the day after 5 hours was asked to pay more than agreed then after they looked in to it paid correct amount then when leaving luckily I looked in the boot and no charging cable present so had to go back in to get one, I have called to complain then they put the phone down called again got the same bloke said oh I thought the other team picked up spoke to a lady who took all the information and details and I've heard nothing, we agreed that if I bought the car they would pay the first year road tax they said I should pay as I'm the owner then they will refund sent confirmation as per their requests no acknowledgement or refund received, on the day they gave me a key none of the buttons work, second key not present would come in the post it did but neither worked I had to go out and get batteries for them to fully work on the day they should have set me up on the cars app they didn't said they will email Geely to set me up after speaking to Geely they said nonsense and the dealer has just lied to me they kindly stepped in and set me up straight away, this dealership is by far the worst I have experienced in terms of customer experience and aftersales if I could give 0 stars I would the car is lovely but the experience has left a bitter taste following the whole experience

I recently purchased a Starray EM-i and had a great overall experience. Josh was very helpful throughout the process, answering questions clearly and making everything straightforward and stress-free. The whole experience was smooth and professional. Thank you, Josh and Dan, for your excellent support.

I have the present experience whit car sales person josh i would definitely recommend him helping me a lot whith enquiries whith car ewrithing patience quickly knowledge understanding simply the great guy geley is lucky to have him definitely 💯 and beyond recommend him milon procent

Writing
We recently purchased our Geely EX5 from Sytner Geely Northampton and I just wanted to leave a review for Josh, who looked after us throughout the process.
From the beginning, Josh was always polite, organised and easy to contact. Even when there were delays and some miscommunication between departments, he stayed calm, professional and continued trying to help us and keep things moving.
Buying a new car while managing work, childcare and busy schedules can be stressful, and Josh was understanding of that. He never made us feel ignored and always replied when we needed updates or support.
What I appreciated most is that he was honest, approachable and didn’t disappear when problems came up, which unfortunately is quite rare nowadays.
We are very excited to collect our new Geely EX5 and would definitely recommend Josh to anyone looking to purchase a car from Sytner Geely Northampton.
Thank you again, Josh!

Excellent customer service, very friendly staff.

Very happy with my experience here. The guys were really good at explaining all my options and I felt that I had all the info I needed when buying my car.