The customer service was great from all the staff members . Nikki was especially really good at tailoring to my needs and my requirements. She advised me on my options and she was lovely the whole tim... See more
Company replied
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The customer service was great from all the staff members . Nikki was especially really good at tailoring to my needs and my requirements. She advised me on my options and she was lovely the whole tim... See more
Company replied
JLR Northampton. Excellent while selling. A wall of legal deflection when it goes wrong. The car has been off the road over three months in total. My heavily pregnant wife and our child... See more
Company replied
Thank you to the staff who welcomed us on the way into the car park and were professional from start to finish in selling us a new car. They listened to what we were looking for and came up with a gre... See more
Company replied
I had a wonderful experience, Nikki Litchfield recommended the Geely pro and I fell in love with it. Nikki was very professional and also thank you too Josh and Alex for making it so easy for me too... See more
Company replied
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Ravens Way, NN3 9UD, Northampton, England, United Kingdom
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Very happy with my experience here. The guys were really good at explaining all my options and I felt that I had all the info I needed when buying my car.

Reply from Sytner Group - Geely Northampton

Reply from Sytner Group - Geely Northampton

Reply from Sytner Group - Geely Northampton
Had a great test drive with Bradley today in the EX5. Excited about going electric and the offers in the charger with the EX5 is such good value.
Matt took me through the finance options and was very helpful too.

Reply from Sytner Group - Geely Northampton
Had a test drive with Jack and Matt went through the payment options. The Starray is amazing!! Can’t wait to pick up my first brand new car!!

Reply from Sytner Group - Geely Northampton
From when I met Matthew Hulston the whole process was smooth and professional. Informative to the point and everything was explained well. The whole process was great.

Reply from Sytner Group - Geely Northampton
Fantastic service at Geely Northampton. Bradley took me for my test drive and then Matthew was great on sorting out the deal. Over the moon with my new car. Great service. Would highly recommend these guys to anyone. Fantastic staff and great customer service.

Reply from Sytner Group - Geely Northampton
I recently visited the dealership and where i spoke with Lloyd and Matt C, and I just wanted to leave a review to say how helpful they both were. I haven’t made my mind up about buying a car yet, but they were patient, professional, and never made me feel pressured.
They took the time to answer all my questions, explain my options clearly, and made the whole experience relaxed and informative.

Reply from Sytner Group - Geely Northampton
Paid deposit, was assured vehicle was ready for collection paid for flight to Birmingham from belfast tomorrow and paid for train to sytner northampton. Phoned this evening to check there were no recalls on vehicle, to be informed there is a safety recall and if I wanted the vehicle they would check with management to see if they would still sell the vehicle, but they would require a disclaimer form signed.
They were nice guys but really selling a vehicle with a recall taking a deposit and I paid £100 in travel costs to be told the vehicle was potentially dangerous.
Edit: response to reply, don't see the point in contacting customer services as I am out of pocket and assume I will have to take it on the chin.

Reply from Sytner Group - Geely Northampton
I bought a car 12 hours later got serious oil leak I’m stuck on finance after attempting to call so many times and no one’s answering definitely they don’t check cars before selling and they act like they care will never buy from them big name dodgy cars sytner used cars where I bought it from

Reply from Sytner Group - Geely Northampton
Alex was amazing! Took us through all of the options in terms of spec and models, showed us the features and helped us find our dream car! The process was smooth and we collected our brand new car on the same day! Would highly recommend to anyone.

Reply from Sytner Group - Geely Northampton
Came down to Sytner select Northampton. What an amazing site and a great group of people. Test drove a Starray in grey and it’s a fantastic drive, so comfy, unreal spec and great value for money. I’ll be collecting mine in the next couple of days. If I was you don’t miss out on this great experience take full advantage. Go see the guys down at GEELY Northampton and you won’t be disappointed.

Reply from Sytner Group - Geely Northampton
Alex, and his team were friendly and knowledgeable and very easy to deal with.

Reply from Sytner Group - Geely Northampton
Alex and Josh were great, efficient demo, decent money for trade in, and so speedy... Can't believe I've driven away in a new car within a day! Great stuff thanks!

Reply from Sytner Group - Geely Northampton
Our experience was excellent from start to finish. Our salesperson Jack Mclinchey was warm, approachable and very knowledgeable, which immediately put us at ease. They took the time to understand exactly what we were looking for and provided clear, detailed information on all the options available to us. We really appreciated how supportive and patient he was, there was no pressure just honest opinions and helpful guidance. He helped us make an informed decision. Thanks to his professionalism and friendly approach. We would highly recommend him to anyone visiting the dealership.

Reply from Sytner Group - Geely Northampton
I had a great experience at Geely Northampton. From the moment I arrived, the team were welcoming and really easy to talk to. They gave me plenty of time to look around and didn’t make me feel pressured at all, which I really appreciated.
The whole process was smooth and well organised, and everything was explained clearly. It made what can sometimes feel like a stressful experience actually really enjoyable.
Really pleased with the service and would definitely recommend to anyone looking for a new car.

Reply from Sytner Group - Geely Northampton
Top service !
Great people (Dan) selling great cars, couldn’t be happier.
Thanks to Dan and Matthew
For making the whole process so easy.
The EX5 is such a great car, couldn’t be happier.

Reply from Sytner Group - Geely Northampton
Bought my nissan from here, staff were brilliant and very helpful. Would highly recommend

Reply from Sytner Group - Geely Northampton
We had a fantastic experience meeting Lloyd and Matthew Cull for a test drive of the Geely Starray. They were incredibly kind, friendly, and professional throughout. They took the time to explain the benefits of buying new versus used car and walked us through the PCP process, providing the vital information we needed to weigh our options. While we didn't end up purchasing a car this time, we truly appreciate their efforts and would highly recommend Lloyd and Matthew to any friends or family. Thank you, gents!

Reply from Sytner Group - Geely Northampton
Looked at length at the cars on sale on the forecourt. Found 2 we were interested in buying. Registered at reception to discuss..they had no interest in the cars we were looking at from the staff. Told a 15 minute wait. Finally, 45 minutes later someone came to talk to us. They Confirmed if we needed finance (no!), total disinterest in meeting our requirements from them. Then said that couldn’t find the cars we wanted on the website. Left in disgust after a wasted hour.

Reply from Sytner Group - Geely Northampton
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