The customer service was great from all the staff members . Nikki was especially really good at tailoring to my needs and my requirements. She advised me on my options and she was lovely the whole tim... See more
Company replied
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The customer service was great from all the staff members . Nikki was especially really good at tailoring to my needs and my requirements. She advised me on my options and she was lovely the whole tim... See more
Company replied
JLR Northampton. Excellent while selling. A wall of legal deflection when it goes wrong. The car has been off the road over three months in total. My heavily pregnant wife and our child... See more
Company replied
Thank you to the staff who welcomed us on the way into the car park and were professional from start to finish in selling us a new car. They listened to what we were looking for and came up with a gre... See more
Company replied
I had a wonderful experience, Nikki Litchfield recommended the Geely pro and I fell in love with it. Nikki was very professional and also thank you too Josh and Alex for making it so easy for me too... See more
Company replied
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Ravens Way, NN3 9UD, Northampton, England, United Kingdom
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Right from the second we pulled up in the car park to the moment we drove away in our new car, the service we received from Tyreke and Daniel was exemplary.
Their transparency, alongside their wealth of expertise and advice, made this purchase a delight.
We didn't spend a fortune on our car, but that made no difference to the attention we received.
I would highly recommend Synter for a used car purchase of any value, and let's hope, when you visit, you are lucky enough to be assisted by Ty or Daniel!

Reply from Sytner Group - Geely Northampton
I wasn’t sure what to expect walking into Geely Northampton — it’s a newer brand in the UK and, to be honest, I’d heard mixed things about Geely in general. But my visit turned out to be much better than expected.
From the moment I stepped into the showroom, the team made me feel welcome. There wasn’t the usual pushy sales vibe you sometimes get at car dealers — instead, they were friendly and genuinely helpful. I had plenty of questions about the Geely EV range, and the advisor I spoke to took time to explain features, charging, and running costs without rushing me.
My sales person, Dan (who others have also praised in reviews), was great — patient, knowledgeable, and didn’t make me feel pressured to buy right away. When I mentioned I was in a bit of a rush, they actually sped up the process for me, which was a real relief and made the whole experience smoother. 
The whole paperwork and handover process was quick — definitely quicker than I’ve experienced at other dealers. They explained everything clearly, and I walked out feeling confident about my purchase rather than confused by jargon.
Now, if I’m honest, there were some uncertainties — since Geely is still quite new in the UK, you don’t see loads of long-term reviews online yet. And while one person mentioned that the buying process was “quick and easy,” I couldn’t find many detailed stories about aftersales or servicing specifically from this showroom.  So if you love hearing about long-term ownership before committing, that part might feel a bit thin right now.
Overall though? My experience was positive. Welcoming staff, no pressure, clear information, and a quick buying process made a big difference. If you’re considering a Geely — especially something like the EX5 or Starray — I’d definitely recommend popping into Northampton to see for yourself. Thank you!!!

Reply from Sytner Group - Geely Northampton
Happy to say I was pleasantly surprised with the quality of the new Geelys! It has really thrown a spanner in the works. I just cannot forget the HUD. I was really looked after by the team as well!

Reply from Sytner Group - Geely Northampton
I Test drove a Starray EM-i and wow!! What an amazing car! The staff were fantastic and incredibly helpful.

Reply from Sytner Group - Geely Northampton
Hi, I test drove a Geely EX5 today even tho I didn’t end up buying it same day the service from Tyreke & his manager was excellent and very informative. I’ll deffo be coming back when I’m ready

Reply from Sytner Group - Geely Northampton
Very attentive and efficient staff who are friendly and very knowledgeable and will go out of their way to accommodate your needs.

Reply from Sytner Group - Geely Northampton
Still undecided with what I buy next but if I go with Geely it’ll of course be the car first but my experience I’ve had from being greeted to taking the car out for a spin was brilliant by all I spoke to and saw today despite how busy they were
Thanks to all who looked after me today especially Ty and Matt

Reply from Sytner Group - Geely Northampton
Jack is the superstar of this Group in Northampton. From the very moment we met him, till we closed the deal, he made us feel at ease and answered a million questions we asked without loosing a sweet smile. Manager Matt, went above and beyond to help us reach the decision. What a team.

Reply from Sytner Group - Geely Northampton
Came in to look at a EX-5 and was very impressed. Alfie did an amazing job showing me how everything works on these amazing cars!
We will defo be coming back to buy one within the coming months!

Reply from Sytner Group - Geely Northampton
Had a meeting today with Lloyd, for a test drive of the new Geely Starray, upon meeting, I was immediately offered refreshments, sat down to sort out some paperwork and was then left for a short while to familiarise myself with the controls of the car, Lloyd came out with us for the test drive, and apart from his excellent knowledge of the local area, he was also a mine of information regarding the car itself (no mean feat as the car only arrived at the centre the day before), anything he did not know was communicated to his boss, who came back swiftly with an answer. I left with options on all three models of the car, and felt confident that the information received from Lloyd was true and correct, an all round good experience

Reply from Sytner Group - Geely Northampton
Came into Geely Northampton on Monday. Met Bradley and Matt H. Great customer service and knowledge of the EX5. Didn’t buy this time round. But will definitely be back in the future

Reply from Sytner Group - Geely Northampton
Service from young man very excellent! Very honest and frienly and help with my questions. Thank you!

Reply from Sytner Group - Geely Northampton
Jack made me feel very comfortable and took the time to tell me all of the features of the car and explained how they work very well, even let me do a test drive. although buying a car can be a very stressful process he made it feel very relaxed and easy despite my lack of car knowledge. many thanks to him.

Reply from Sytner Group - Geely Northampton
I was helped by Jack on my search to find a new car. He was very patient throughout the entire process, answering all my questions and making sure I felt confident and not rushed. Couldn’t be happier & would 100% recommend :)!

Reply from Sytner Group - Geely Northampton
A multitude of issues: a car fault in a new model which caused weeks of inconvenience, no availability at the shop to put this right for months, terrible loan car options, no communication between body shop and other agencies so WORK COMPLETELY MISSED and a wasted trip and fuel expense to collect the vehicle!! We had provided clear information including videos and pictures of what was needed and this was STILL IGNORED and no explanation offered as to how on earth this oversight occurred. Stuck with a tiny and unsuitable car for our family for another weekend. Not impressed at all!

Reply from Sytner Group - Geely Northampton
Matt&Lloyd were very helpful, not pushy & left me to look over the car at my leisure.
Then after, answering any questions I had.
The hand over & paperwork was very quick & hassle free.
Lloyd even brought round an identical car to check parcel shelf was the correct one ( missing on first viewing)
Nice souroundings, with complementary drinks & clean toilet facilities.
All in all a very pleasant experience.

Reply from Sytner Group - Geely Northampton
Quick and easy process, which helped as I was in a bit of rush but Dan and Matt were very helpful. Made the process a lot simpler and this made a big difference when buying my new car. Can’t thank them enough.

Reply from Sytner Group - Geely Northampton
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