Recently had the 1st year maintenance. Nothing was too much trouble & the service was exceptional. Anthony the aftersales manager came & introduced himself & made the visit memorable. When finished... See more
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The team are faultless from the lady on reception who is so friendly and welcoming to Hayley in Servicing who was looking after me on this occasion. Hayley kept me fully informed, kept her promises,... See more
Company replied
This is a review for Graypaul Maserati Birmingham. My Grecale Folgore was booked for it's first service and I'd arranged a courtesy car from Graypaul for the day. However, the courtesy car wasn't re... See more
Company replied
Beware, this dealership displays a strong bias based on how one dresses and one's racial background. Ted and George at Gray Paul Ferrari emphasized the amount of time they spent showing us a car. They... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
120 Highlands Road,Shirley, B90 4NU, Solihull, United Kingdom
- 0121 439 0399
4.9
Excellent
309 reviews
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Excellent customer service and attention above and beyond. Thank you for your help
Excellent customer
July 14, 2021
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mrs Solihull, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Problems happen and sometimes are not a…
Problems happen and sometimes are not a straightforward to fix, as usual the service from Warren was top drawer.
June 29, 2021
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Mr Hobson, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Great experience with both the car…
Great experience with both the car service and some minor modifications to the exhaust valves. Both the professional value and sound were amazing and Graypaul always make me feel welcome
Thanks
June 14, 2021
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Mr Perry, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Good communication
Good communication, clear pricing, good after service communication, very professional and courteous staff. Would definitely visit again and recommend.
May 9, 2021
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Kulbinder, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Most excellent service
Most excellent service, more than satisfied with the professional service of all staff concerned with our visit. Sarah, also sorted out our overnight stay. Thank you Sarah.
Kind regards
David Coy
April 29, 2021
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning David, I’m delighted to read your kind words about Sarah. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Second visit second time asked for…
Second visit second time asked for minor repairs to be done to my car and never got done again very frustrating as I live in South Wales so can’t keep going back and fore
April 26, 2021
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Mr Rees I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. Would it be possible for you to please send any further details to my e-mail – stuarthood@sytner.co.uk, so that I can investigate this for you? Kind Regards Stuart
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Sherlock, I’m delighted to read your kind words about Graypaul Ferrari Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Stuart Hood - Managing Director.
My new Portofino
John and Neil looked after me very well, right from my first conversation with John, through to collecting my car. One small thing was when I drove away, the passenger sun visor was loose, but I drove back and John came out with a screwdriver and had a new one fitted in ten minutes, with a minimum of fuss.
The car is exactly as advertised and I will be in touch with them when I'm ready to change again.
The framed photo of my car they gave me was a really nice touch, as I've not had that before.
Please remember me for the invite to the Ferrari Golf day, if there is one :-)
Robert
March 5, 2021
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Simon, I’m delighted to read your kind words about Graypaul Ferrari Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Stuart Hood - Managing Director
Just great pro-active service
Albeit in the remote Covid times the service, speed of response and pro-activity of Richard and Neil was excellent. With options of 2 other cars in other main dealers it resulted in Greypaul getting the business.
Now the proud owner of my first Ferrari
February 16, 2021
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Carlisle, I’m delighted to read your kind words about Graypaul Ferrari Birmingham.Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Stuart Hood - Managing Director
Great bunch of guys
Great bunch of guys - Thank you especially Sukh who went over and beyond!
January 28, 2021
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning, I’m delighted to read your kind words about Graypaul Ferrari Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Stuart Hood - Managing Director.
Very helpful
Very helpful - coping well with the crazy situation
Thoroughly recommended
January 28, 2021
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Brian, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
The whole team at Graypaul Ferrari…
The whole team at Graypaul Ferrari Birmingham are absolutely fabulous
Always return calls promptly
One thinks one will be paying over the odds for a Ferrari dealer but not the case at all Very reasonable
January 19, 2021
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Sachdev, I’m delighted to read your kind words about Graypaul Ferrari Birmingham.Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Stuart Hood - Managing Director
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Igoe, I’m delighted to read your kind words about Graypaul Ferrari Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Stuart Hood - Managing Director
First class customer service
First class customer service, and the friendly, relaxed, warm welcome was impeccable as always.
November 6, 2020
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Watson, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Great service as always 😊
September 25, 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Nicola, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Excellent service and customer care
Excellent service and customer care, as always.
September 24, 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Mr Darrall, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood.
Overall very helpful service team
Overall very helpful service team
Sarah Surtees was excellent
September 2, 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Mr Coxon, I’m delighted to read your kind words about Sarah and Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
As always a great service
As always a great service , collected and delivered car seamlessly , attended to all items requested and kept fully informed during the process.
August 20, 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Shand, I’m delighted to read your kind words about Graypaul Ferrari Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Stuart Hood - Managing Director.
Exceptional service on my Maserati.
Exceptional service on my Maserati.
Warren Healey was, (as usual), polite and efficient, and the valet service department made a wonderful job of cleaning both the interior and exterior.
Well done all at Graypaul!
August 18, 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Mr Bishton, I’m delighted to read your kind words about Graypaul Maserati Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Stuart Hood - Managing Director.
The service was carried out correctly
The service was carried out correctly. However, there was a wait for the car to be ready for collection [despite a previous assurance that it was ready] and the SD card had been wiped clear - small points but important.
July 17, 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. I will be discussing this with our Service Team. Kind Regards Stuart Hood
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