The team are faultless from the lady on reception who is so friendly and welcoming to Hayley in Servicing who was looking after me on this occasion. Hayley kept me fully informed, kept her promises,... See more
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This is a review for Graypaul Maserati Birmingham. My Grecale Folgore was booked for it's first service and I'd arranged a courtesy car from Graypaul for the day. However, the courtesy car wasn't re... See more
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Beware, this dealership displays a strong bias based on how one dresses and one's racial background. Ted and George at Gray Paul Ferrari emphasized the amount of time they spent showing us a car. They... See more
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Sales team were excellent, given this was a remote sale, they were very understanding and provided additional photo's / video's to cater for my queeries. The car was delivered on time and immaculate... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
120 Highlands Road,Shirley, B90 4NU, Solihull, United Kingdom
- 0121 439 0399
4.9
Excellent
308 reviews
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The team are faultless!
The team are faultless from the lady on reception who is so friendly and welcoming to Hayley in Servicing who was looking after me on this occasion. Hayley kept me fully informed, kept her promises, made some great suggestions and delivered the car back on time. This is the norm in my interactions with the team at Maserati.
August 8, 2026
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good morning Mr O'Reilly, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic, Head of Business
Everything ran so smoothly Warren our…
Everything ran so smoothly Warren our service advisor was great to deal with.
July 31, 2026
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good morning Mr Cranston, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic, Head of Business
First class service 10 out of 10
July 28, 2026
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good afternoon Mr Hewitt. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic, Head of Business
Roma Service and retrofit steering wheel installation
Roma was booked into Graypaul Solihull for an annual service and the installation of the retrofit steering wheel.
Communication from the service team and especially Jack, was as always excellent, keeping me fully informed all through the process.
The new steering wheel is a revelation and the car is now performing better than it ever has.
Thank you Graypaul and especially Jack, you're an asset!
July 14, 2026
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good morning Mr Cragg, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic, Head of Business
The service from GrayPaul never…
The service from GrayPaul never disappoints.
Work is carried out to a high standard, and they can clean cars like nobody else.
June 17, 2026
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good afternoon Ross. I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic, Head of Business
This is a review for Graypaul Maserati…
This is a review for Graypaul Maserati Birmingham.
My Grecale Folgore was booked for it's first service and I'd arranged a courtesy car from Graypaul for the day. However, the courtesy car wasn't returned by the previous customer due to a family emergency.
So Graypaul set me up with a private office and were excellent hosts while my service went ahead. It's not that something won't go wrong with the plans we make, it's what you do to recover the position. Well done Olivia, Emma and Anthony 👏👏👏
May 20, 2026
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good morning Mr Adams, I’m delighted to read your kind words about Graypaul Maserati Birmingham. Thank you for your feedback and great star rating. I will pass on your feedback to Olivia, Emma & Anthony. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic
The Ferrari family
The experience I was let with was one that makes me feel part of the Ferrari family.
May 15, 2026
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good morning Mr Bell, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic
Good service and repair service
I was kept up to date with several calls and videos on the progress of my car. The staff are very polite and informative.
May 20, 2026
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good morning Mr Parry, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic
Brilliant after sales service as usual
Brilliant after sales service as usual
May 15, 2026
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good morning Mrs Smith, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic
Pothole damage
I had gone for a small repair and to book the service. unfortunately when they did a safety check the discovered a pothole damaged tyre. A car was organised to take me home and the front tyres were replaced and the service completed. A car was then organised to bring me back to the dealership. All within the timescales set at the beginning.
May 1, 2026
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good morning, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic
Friendly
Friendly, knowledgeable and always ready to go the extra mile. George heads up an amazing team in sales and service. Very impressed. Thanks you
April 17, 2026
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good afternoon Mr Stellakis, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic
Welcoming staff who are always…
Welcoming staff who are always attentive to their customers and go through extra mile. Absolutely amazing dealership!!
March 27, 2026
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good morning Mr Paramanathan, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic
Great service at Maserati Birmingham
It was an absolute pleasure buying my second Maserati from Graypaul Maserati Birmingham.
Steve and James used there expertise and knowledge to once again to find me my perfect car. Nothing is ever too much trouble.
March 11, 2026
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good afternoon Mrs Manders, I’m delighted to read your kind words about Maserati Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic
Fantastic communication and first class…
Fantastic communication and first class service.
March 11, 2026
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, George Matanovic
Excellent Service
Excellent Service, great people, Hayley is a star. The whole experience is easy and nothing is a hassle.
February 24, 2026
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Fennon, I’m delighted to read your kind words. Thank you for your feedback and five star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic
Great service
Great service, really friendly staff.
Drivers who collected car really friendly and nothing was a problem
February 24, 2026
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Jim, I’m delighted to read your kind words. Thank you for your feedback and five star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic
Emma the service supervisor and the…
Emma the service supervisor and the polishing of the car.
December 15, 2025
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Afternoon Andrew, I’m delighted to read your kind words about Emma. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
This place is very well run …
Hayley who I organised my scheduled service, is a superstar and has looked after me at this dealership before. The set up is very good and there is no slipperiness, all the staff are lovely and want to make your experience a good one. They achieve this in bucketloads. Very easy to deal with
December 16, 2025
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Michael, I’m delighted to read your kind words about Hayley, Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Warren Healey provides an excellent…
Warren Healey provides an excellent service in communicating and supporting after sale service customers .
He is polite , respectful and clearly an enthusiastic supporter of the Ferrari brand . It is clearly not just a job for Warren but a passion for providing customers with the best quality of service
December 4, 2025
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Consumer, I’m delighted to read your kind words about Warren and Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Efficient all as pre-planned and agreed…
Efficient all as pre-planned and agreed and friendly knowledgeable staff
November 4, 2025
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Appleby, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
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