Recently had the 1st year maintenance. Nothing was too much trouble & the service was exceptional. Anthony the aftersales manager came & introduced himself & made the visit memorable. When finished... See more
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The team are faultless from the lady on reception who is so friendly and welcoming to Hayley in Servicing who was looking after me on this occasion. Hayley kept me fully informed, kept her promises,... See more
Company replied
This is a review for Graypaul Maserati Birmingham. My Grecale Folgore was booked for it's first service and I'd arranged a courtesy car from Graypaul for the day. However, the courtesy car wasn't re... See more
Company replied
Beware, this dealership displays a strong bias based on how one dresses and one's racial background. Ted and George at Gray Paul Ferrari emphasized the amount of time they spent showing us a car. They... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
120 Highlands Road,Shirley, B90 4NU, Solihull, United Kingdom
- 0121 439 0399
4.9
Excellent
309 reviews
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Efficient all as pre-planned and agreed…
Efficient all as pre-planned and agreed and friendly knowledgeable staff
November 4, 2025
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Appleby, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
MC 20 CIELO SERVICE
The prompt, efficient and knowledgeable service. I was kept informed every step of the way with the progress of my vehicle.
November 7, 2025
Nothing is ever too much trouble for…
Nothing is ever too much trouble for the colleagues at Graypaul to make sure that customers leave totally satisfied with the service that they receive.
November 7, 2025
⭐ ⭐Yet Another Unforgettable Experience at Graypaul Ferrari Birmingham
From start to finish, my experiences with Graypaul Ferrari Birmingham has been nothing short of exceptional. Having purchased four cars in the last 18 months their attention to detail is second to none — with this particular vehicle I spoke with Matt and George to discuss my requirements, and they found me exactly what I wanted and more.
John handed over the car today, with great enthusiasm and as always a very professional manner.
What truly sets them apart is their unparalleled aftersales/customer service. The entire team go above and beyond to ensure that every single one of my requests was met exactly as I wanted — no compromises, no missed details, just flawless execution.
It’s rare to find a dealership that combines such professionalism with a personal touch. At Graypaul Ferrari Birmingham, you’re not just another customer — you’re treated like part of the Ferrari family, everybody knows who you are and you really feel that family feeling.
Brief mention for their Hospitality also, special mention to Freya and Alice who make sure myself and my wife are always taken care of.
Simply put, their service is incomparable. I wouldn’t dream of going anywhere else.
November 7, 2025
Everyone is so friendly and welcoming
Everyone is so friendly and welcoming - always a great experience.
October 28, 2025
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Hall, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good morning Mr Brooks, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, Stuart Hood
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good afternoon Mr McSeveney, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, Stuart Hood
As always a great experience with…
As always a great experience with Graypaul Birmingham, thanks to Dan M for his continued support.
October 16, 2025
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good afternoon Jason, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, Stuart Hood
Can't fault the service
Car picked up as agreed.
Service carried out as agreed.
Car checked over and some additional works agreed.
Car delivered back as agreed.
October 8, 2025
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Jarvis, Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Speed and communication from the…
Speed and communication from the service advisor Warren Healey was second to none, well done Warren
September 17, 2025
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good morning Mr Faulkner, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Always very professional and friendly…
Always very professional and friendly service. They look after my car superbly and I wouldn’t trust it to anyone else. Warren and Hayley are both excellent and always forthcoming with advice and following up on everything.
September 11, 2025
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good morning Darren, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Excellent service as always
Excellent service as always. Warren is a credit to the team and continues to be thoroughly professional at all times. Thank you Warren and well done.
September 9, 2025
Reply from Sytner Group - Graypaul Ferrari Birmingham
Dear Mr Hurst, Thank you for your 5 star review and comments. Kind Regards Stuart Hood Managing Director
Sales team were excellent
Sales team were excellent, given this was a remote sale, they were very understanding and provided additional photo's / video's to cater for my queeries. The car was delivered on time and immaculate, Can't praise the team enough.
Main shout out to Steve Dadds and secondly to Andy Gibbs.
Fingers crossed for such a smooth operation when service is due, or warranty requirement arises!
September 5, 2025
Reply from Sytner Group - Graypaul Ferrari Birmingham
Dear John, Thank you for your 5 star review and comments. I will ensure the team receive a copy of your feedback, as they will be delighted to read this. Kind Regards Stuart Hood Managing Director
Warren in service was great to deal…
Warren in service was great to deal with kept me well informed and explained some characteristics of the car
September 5, 2025
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good morning Mr Thompson, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Feedback on Ferrari service
As always, superb customer experience and a pleasure to see everyone at the Ferrari dealership.
August 12, 2025
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mic, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Judged a book by its cover.
Although love ferrari from childhood and have friends and family that own ferrari vehicles. Came into showroom and was judged. They say dont judge a book by its cover, but thats what happened here. Unfortunately. My child just wanted to take a picture but the staff were very rude. We came in to choose and see which one my child would like mummy daddy to have but the staff member was so rude. When asked if can take a picture or even open anyone to see interior she was rude. When someone is wanting to purchase, they do not need to come dressed 3 piece suited and booted with Rolex on the wrist etc. Sometimes we can come with casual cultural wear and have a browse and then decide. What a shame. It was Sara or Freya. Please be mindful.
July 19, 2025
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Sash, I am genuinely sorry to hear that you feel this way. Our staff welcome everyone into our business. Would it be possible for you to please send any further details to my e-mail, when you came in etc to, stuarthood@sytner.co.uk so that I can investigate this for you? Kind Regards Stuart Hood Managing Director
Impeccable friendly efficient service…
Impeccable friendly efficient service plus regular contact offering benefits rather than costs!
July 23, 2025
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon John, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Great welcome from the moment I stepped…
Great welcome from the moment I stepped into the showroom. Everyone I met were friendly and professional
July 15, 2025
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good morning Howard, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Stuart Hood
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good morning Mr Crockett, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Stuart Hood
Never had a bad experience with…
Never had a bad experience with Graypaul.
There very good and most helpful.
June 23, 2025
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good afternoon Mr Bolton, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Stuart Hood
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